Google reviewers rate The Cleaning Source highly, praising punctuality, professional communication, and fair pricing for services including water damage restoration, mold remediation, and debris removal. Positive feedback frequently highlights quick response times and thorough work. However, several low-star reviews criticize missed appointments, poor scheduling communication, and incomplete cleanup work that required additional service from other companies.
Google rating: 4.9 out of 5 from 250 reviews (95% five-star).
Reviews on this page: 250 Google reviews (217 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 24, 2026.
Service: Post Construction Cleaning serving Indianapolis, Indiana.
Data from Google, last updated November 2, 2026.
Star ratings
250 Google reviews we collected
4.9of 5
5 stars23895%
4 stars31%
3 stars10%
2 stars10%
1 star73%
Praise vs complaints
Phrases our text analysis found in 217 written reviews
96%praise
Praise48196%
Complaints214%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11824%
Speed & response11323%
Quality & results9218%
Would recommend8216%
Price & value469%
Communication337%
Honesty & trust184%
What customers talk about
We read 217 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was professional, knowledgeable, and very thorough throughout the entire process.”
“However that excuses neither your companies' rudeness nor dishonesty in the course of your dealings with me.”
“They explained everything clearly, arrived on time, and worked efficiently to address the problem.”
“2) Don’t tell the customer you will be there at a certain time and then never show up.”
“I had a great experience with this mold remediation company.”
“They missed almost an entire bathroom (only pulled out *some* baseboards, not the completely water damaged/moldy drywall).”
“I would definitely recommend them to anyone in need of mold remediation services!”
“I would recommend using any other business if you can, because the owner of this company likes treating his clients like they're trying to screw him over.”
“The pricing was fair, and the whole process was easy and hassle-free.”
“…d have been better to lose the number of someone whom you attempt to rip off by not even using the cleaning compounds in all designated rooms.…”
“They handled the water damage quickly, paid close attention to the details, and kept me updated throughout the entire process.”
“I really appreciated their honesty, communication, and attention to detail.”
People customers mention
Darius18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Very professional, prompt, for a great price!! Highly recommend!!
Response from the owner · 5 days ago
Thank you, Marlene! Professional, prompt, and fair pricing is exactly what every job in Indianapolis should look like. We truly appreciate the recommendation and are glad the team delivered. The Cleaning Source is here whenever you need us!
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loretta goode2 reviewsiTotal number of Google reviews loretta has written across all businesses on Google Maps, not just this one.
Thank you, Loretta! Quick and efficient on every job in Indianapolis is exactly what we aim for. We appreciate you choosing The Cleaning Source and taking the time to leave a review!
T
Toddryana Cotton2 reviewsiTotal number of Google reviews Toddryana has written across all businesses on Google Maps, not just this one.
I had a great experience with this mold remediation company. The team was professional, knowledgeable, and very thorough throughout the entire process. They explained everything clearly, arrived on time, and worked efficiently to address the problem. They took the time to make sure the affected areas were properly cleaned and treated, and they left everything neat when the job was finished. I really appreciated their honesty, communication, and attention to detail. I would definitely recommend them to anyone in need of mold remediation services!
Response from the owner · 4 weeks ago
Thank you so much, Toddryana! Honesty, clear communication, and leaving the space properly treated and neat are things we take seriously on every mold remediation job in Indianapolis. We are really glad the team made the entire process feel manageable. We appreciate the recommendation and the kind words!
D
Darrien Tewell1 reviewiTotal number of Google reviews Darrien has written across all businesses on Google Maps, not just this one.
I highly recommend this power washing company! They did an excellent job from start to finish. They were professional, punctual, friendly, and paid close attention to detail. Everything looks clean and refreshed, and the results were even better than I expected. The pricing was fair, and the whole process was easy and hassle-free. I’ll definitely be using them again and recommending them to friends and family!
Response from the owner · 4 weeks ago
Thank you for the great review, Darrien! We are glad the experience was professional and easy from start to finish. We appreciate you taking the time to share this and we look forward to helping you again whenever you need us!
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Mary Nichols2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I had water damage and mold in my basement did a fantastic job on removing everything
Response from the owner · a year ago
Thank you, Mary, for your wonderful review! We're thrilled to hear you were satisfied with our work on your basement. Your feedback motivates us to continue providing top-notch restoration services.
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Monica Petty2 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
I couldn’t be happier with the service I received. The crew was prompt, professional, and very helpful from beginning to end. They handled the water damage quickly, paid close attention to the details, and kept me updated throughout the entire process. Everyone I dealt with was courteous and knowledgeable, which made a stressful situation much easier. I would definitely recommend them to anyone who needs water restoration services!
Response from the owner · a month ago
Thank you so much, Monica! Keeping you informed throughout the process is something we take seriously on every water damage restoration job in Indianapolis. We know how stressful these situations can be and we are really glad the team made it easier from start to finish. We appreciate the kind words and the recommendation!
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Nancy Dalgleish1 reviewiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
All were hard workers and gentlemen,
They came on time añd got to work. I will certainly call them when I need their service and recommend them highly.☺️
Services: Water damage-related cleanup & repair
Response from the owner · a month ago
Thank you, Nancy! On time and ready to work is the standard we hold for every water damage cleanup job in Indianapolis. We appreciate the kind words and we will absolutely be here when you need us again!
M
MICHAEL TIMMS6 reviewsiTotal number of Google reviews MICHAEL has written across all businesses on Google Maps, not just this one.
I’m completely satisfied and also impressed by the thoroughness with this company! I recommend them to anyone who needs their services! I will have them back again soon!
Price assessment: Great price
Services: Service not listed
Response time: 0–1 hr
Response from the owner · a month ago
Thank you, Michael! Thorough is exactly what every restoration job in Indianapolis deserves and we are glad that came through. We appreciate the recommendation and we will be ready whenever you need us again!
J
Jo Brooks1 reviewiTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
This company explained everything and did a wonderful job. Very professional and helpful.
Price assessment: Great price
Services: Water damage-related cleanup & repair, Mold remediation
Response time: 0–1 hr
Response from the owner · a month ago
Thank you, Jo! Taking the time to explain the process is something we believe every water damage and mold remediation customer deserves - especially when you are dealing with a stressful situation. Glad the team was professional and helpful from start to finish. We appreciate you sharing your experience with The Cleaning Source!
R
Ransom Wikoff7 reviewsiTotal number of Google reviews Ransom has written across all businesses on Google Maps, not just this one.
Would absolutely recommend. Darious and his team were responsive and professional, and did a great job! He was also easy to talk to and work with!
Services: Water damage-related cleanup & repair, Mold remediation
Response from the owner · 2 months ago
Absolutely appreciate the kind words, Ransom! Responsive and easy to work with is exactly the standard we hold for every water damage and mold remediation job in Indianapolis. Glad the experience was a good one from start to finish. We appreciate the recommendation!
