Google reviewers rate The Covered Patio 4.7 out of 5 based on 410 reviews, with the owner responding to 68 percent of them. Customers frequently praise the company for punctuality, clear communication, and professional installation of screened patios, deck covers, and motorized screens. However, some lower-rated reviews cite issues with post-deposit communication, unfulfilled promises regarding materials or timelines, and high pricing for specific structures.
Google rating: 4.7 out of 5 from 410 reviews (89% five-star).
Reviews on this page: 410 Google reviews (363 with written comments, 89 with photos).
Owner responses: the business replied to 68% of reviews.
Phrases our text analysis found in 363 written reviews
98%praise
Praise67898%
Complaints162%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results15422%
Staff & attitude14120%
Would recommend12518%
Speed & response10816%
Communication7811%
Price & value7611%
Honesty & trust122%
What customers talk about
We read 363 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Working with Justin, Josh, and the entire crew was an amazing experience from start to finish.”
“…atio for a little bit and see just how it went, because it was such a terrible, LONG experience - I was exhausted.…”
“Everyone was professional, friendly, and made the whole process so easy.”
“…the many, many reasons over 11 months why our job and the often times rude correspondence was a horrible experience - but I’ll just leave this as a fa…”
“I highly recommend this team to anyone looking to transform their patio.”
“I can't recommend them from my initial interaction.”
“Arrived on time and very professional as well as quality of work.”
“The supply chain from the supplier to The Covered Patio is slow especially for receiving customizing windows and doors.”
“The communication from Marcus after we signed the contract was great and the install was seamless!”
“This one was significantly more expensive, but worth every penny.”
“Had them out to quote building a pergola for a spot in the yard - needed a concrete pad, four-post pergola with a roof, four lights, and ceiling fan.”
“In the office, Marcus was always responsive, organized, and genuinely helpful whenever we had questions or needed anything.”
People customers mention
Josh28 reviews
Cole17 reviews
Marcus13 reviews
Justin9 reviews
Miguel8 reviews
Taylor4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
⭐⭐⭐⭐⭐
I couldn’t be happier with my new screened-in patio! Working with Justin, Josh, and the entire crew was an amazing experience from start to finish. Everyone was professional, friendly, and made the whole process so easy. The quality of their work and attention to detail truly exceeded my expectations. I absolutely LOVE how everything turned out and can’t wait to enjoy my new outdoor space! I highly recommend this team to anyone looking to transform their patio. Thank you all for such an amazing job!
Services: Home renovations
Response from the owner · a month ago
Thank you so much, Mandie! We're thrilled you love your new screened-in patio. Justin, Josh, and the whole team appreciated working with you and are grateful for your kind words about our professionalism and attention to detail. Enjoy your new outdoor space, and thank you for recommending us.
Lindsay King3 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Our entire experience with The Covered Patio was easy and seamless! From the moment we chose them, they made sure to go above and beyond by making sure we got exactly what we wanted and all questions were answered by Reagan before the job even got started! We love our new screened in patio and our kids are so much happier! Thank you as well to Brandon for taking care of us!
Price assessment: Great price
Services: Patio construction
Response from the owner · 2 months ago
Thank you so much for the wonderful review, Lindsay. We're thrilled Reagan and Brandon made the process easy and that your family is enjoying the new screened patio—it's great to hear the kids are happier. We appreciate you choosing The Covered Patio and are here if you need anything in the future.
Bryan Dunn1 reviewiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Motorized screens.
Great job!! Very professional!!
Kept us informed during the whole process.
Arrived on time and very professional as well as quality of work.
Completed on time.
Highly recommend.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
Thank you, Bryan, for the fantastic 5-star review. We're glad the motorized screens met your expectations and that our team was professional, communicative, and on time. We appreciate your recommendation and look forward to helping with any future projects.
Douglas6 reviewsiTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
The Covered Patio team was great. The team provided lots of options and helped us through the selection process. The installation team made the porch look great.
Response from the owner · 2 months ago
Thank you, Douglas! We’re glad our team could help with the selection process and that you love how the porch looks after installation. If you need any further assistance or have questions, please contact us anytime.
Robin Derrick5 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Absolutely excellent service, extremely professional and I am in love with my new awning!!!! Recommend 100%!!!
Response from the owner · 2 months ago
Thank you so much for the wonderful review, Robin. We're thrilled you love your new awning and appreciated our team's professionalism. Your recommendation means a great deal to us. If you need anything in the future, please reach out.
rosa payne6 reviewsiTotal number of Google reviews rosa has written across all businesses on Google Maps, not just this one.
I had a great experience with The Covered Patio!! Everyone was friendly, helpful, and made the whole process easy from start to finish. Taylor was especially great to work with — very professional, knowledgeable, and made sure everything went smoothly. I would definitely recommend them to anyone looking for a great experience!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much for the kind words, Rosa! We’re thrilled Taylor and the team made the whole process easy and smooth for you. We appreciate your recommendation and look forward to helping you or anyone you refer in the future. If you need anything else, feel free to reach out.
Kori1 reviewiTotal number of Google reviews Kori has written across all businesses on Google Maps, not just this one.
I cannot brag on this company enough!! We had been looking to have our old deck torn down and redone, I found them on google and reached out for an estimate. They scheduled us with Andy and he was top notch. He had the answers to all our questions/ concerns 🙏🏼. The communication from Marcus after we signed the contract was great and the install was seamless! Could not have asked for a better experience! THANK YOU TO THE COVERED PATIO 🙌🏻🙌🏻🙌🏻
Price assessment: Great price
Services: Deck construction, Demolition
Response from the owner · 2 months ago
Kori, thank you so much for the amazing review and for trusting us with your deck project. We're thrilled Andy could answer all your questions and that Marcus kept communication clear while the install went smoothly. It means a lot to hear you had such a great experience—enjoy your new covered patio! We appreciate the recommendation.
Marie Taylor10 reviewsiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
This company is customer service and quality focused. From the first initial phone call to schedule, to the consultant, to the construction, the service was top notch. Andy was very professional and helpful. I would highly recommend if you are considering a screened in porch.
Price assessment: Great price
Services: Patio construction
Response from the owner · 2 months ago
Marie, thank you so much for your kind words and for recommending us. We're thrilled Andy and the team provided professional, helpful service from scheduling through construction. Delivering excellent customer service and quality work is our priority, and we're glad it showed. We appreciate your trust and are here if you need anything in the future.
Neva Tackett1 reviewiTotal number of Google reviews Neva has written across all businesses on Google Maps, not just this one.
Great place to have a patio cover! They were amazing to work with especially Taylor! 10/10 definitely recommend they are all amazing!
Price assessment: Great price
Services: Patio construction
Response from the owner · 2 months ago
Thank you so much, Neva, for the wonderful 5-star review! We're thrilled Taylor and the team made your patio cover experience so positive. We appreciate the 10/10 recommendation and are here for any future projects or questions.
Casey Griffin2 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
I highly recommend using The Covered Patio! We built our house in 2024 and felt the it was missing something. We chatted with Justin and determined a game plan for a covered patio! I am so thrilled with the results. Justin made scheduling so easy and the experience stress free! I love my patio now!!
Response from the owner · 2 months ago
Thank you so much for the 5-star review and recommendation, Casey. We’re thrilled Justin and the team could deliver the covered patio your new home was missing while making scheduling easy and the process stress-free. Enjoy your patio and please reach out if we can help with anything else or if you’d like to share photos.
