SPAS · HAVERHILL, MA
The Delicate Rose logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%73+31.9Reliability 19%58+10.9Value 13%96+12Momentum 10%23+2.3Track record 9%28+2.5Accountability 6%90+5.6Experts Score= 65Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

The Delicate Rose

Better than 65% of spas · #7 of 20

5.0★259 Google reviewsGoogle star rating as shown on Google Maps.
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

The Delicate Rose for laser hair removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Laser hair removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Laser hair removal”

★★★★★ Maria · 4 months ago

I have been getting laser hair treatment and absolutely love it. The technicians are amazing, Micaela and Erin! They make the process so comfortable and easy. I have just gotten lip filler and Botox and Bri is very slow paced and makes sure you are absolutely comfortable before she does anything! I definitely…

Great priceLip fillersLaser hair removalBOTOX treatments
★★★★★ younisha · 5 months ago

Erin is excellent. She is through, clean and knowledgeable.

Reasonable priceLaser hair removal
★★★★★ Jeannine · 7 months ago

I am in the process of having laser hair removal. Everytime I have went to The Delicate Rose I am greeted with warmth, care, and knowledge. The front desk staff are so sweet and welcoming. Gaby makes the best teas!! I did my consultation with the owner and she made me feel very at ease. I asked many questions, and…

Laser hair removal

vs category

Blue = The, grey = spas average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (17 reviews)2024-Q2: 5.00★ (25 reviews)2024-Q3: 5.00★ (15 reviews)2024-Q4: 5.00★ (11 reviews)2025-Q1: 5.00★ (19 reviews)2025-Q2: 5.00★ (21 reviews)2025-Q3: 5.00★ (12 reviews)2025-Q4: 5.00★ (5 reviews)2026-Q1: 4.81★ (31 reviews)2026-Q2: 4.98★ (50 reviews)2026-Q3: 5.00★ (28 reviews)2026-Q4: 5.00★ (8 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 55%Reasonable 45%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%73+31.9Reliability 19%58+10.9Value 13%96+12Momentum 10%23+2.3Track record 9%28+2.5Accountability 6%90+5.6Experts Score= 65Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
73
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
58
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
96
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
23
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
28
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
90

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

Compare with