Keith Johnson8 reviewsTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMH at the Hudson's Valet was extremely courteous and helpful.
The Department at Hudson's
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%93+26.3Replies to reviews 8%20+1.6Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#90 of 116 videographersPosition by Experts Score among all companies we track in this category. · better than 23%
4.9 ★★★★★ 280 Google reviews · 24 photos
96%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Nov 2026latest review
The Department at Hudson's at a glance
Google reviewers rate The Department at Hudson's 4.9 out of 5 based on 280 reviews, with the owner replying to only 1% of them. Customers frequently praise the valet staff for their punctuality, professional communication, and friendly assistance, noting that vehicles are often retrieved quickly and handled with care. Recurring themes include the ease of parking and the courteous demeanor of the team. The primary criticism involves significant delays in vehicle retrieval and a lack of accountability when locating cars, which caused frustration for some users.
- Google rating: 4.9 out of 5 from 280 reviews (96% five-star).
- Reviews on this page: 280 Google reviews (131 with written comments, 33 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: November 5, 2026.
- Service: Videographer serving Detroit, Michigan.
Data from Google, last updated November 6, 2026.
Score profile vs other videographers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Department at Hudson's: 94/100 on this factor. Category median: 97.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Department at Hudson's: 93/100 on this factor. Category median: 97.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Department at Hudson's: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Department at Hudson's: 20/100 on this factor. Category median: 50.D
20
Bar = this company · dark tick = category median.
Star ratings
280 Google reviews we collected
- 5 stars27096%
- 4 stars62%
- 3 stars00%
- 2 stars00%
- 1 star41%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
- Praise77100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Quality & results3140%
- Staff & attitude2938%
- Would recommend912%
- Speed & response68%
- Price & value11%
- Honesty & trust11%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Zoe definitely helped out at the valet very great service”
“MH at the Hudson's Valet was extremely courteous and helpful.”
“MH was great , helping me along the way while I park , he’s and amazing person and would recommend him everytime !”
“Youssou was extremely professional and timely with the valet.”
“A place where the price isn’t a concern.”
“The staff was honestly the best part… can’t wait to be back!”
People customers mention
- Hall 11 reviews
- Ethan 6 reviews
- Valet 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Ethan is a WONDERFUL PERSON. He treated us with dignity, respect and kindness. He should be rewarded for his service. He represented your company well. Thank you for him.
Maliuk2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
MH was great , helping me along the way while I park , he’s and amazing person and would recommend him everytime !
Austin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Youssou was extremely professional and timely with the valet. Had the car pulled up early even before expected arrival. Great job
TysonLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Was a pleasure having Ethan with Metropolis Park Valet assist me with my ride. Great young man.
Keith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ethan at Metropolis Valet shows great customer experience and has hands down been a great help during my time dining in this area every time! I highly recommend visiting that valet and working him.
Brittany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ethan and Youssou went above and beyond to ensure my car was taken care of and delivered in a timely manner. Thank you!
Photos
Customer reviews
4.9 ★★★★★ 280 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Sabeen Khan2 reviewsTotal number of Google reviews Sabeen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEthan and Ali were amazing with metropolis
- Event type: Party
- Capacity level: 200+ people
- Scare level: Not scary
- Parking options: Valet
T ByrdLocal Guide · 19 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEthan is a WONDERFUL PERSON. He treated us with dignity, respect and kindness. He should be rewarded for his service. He represented your company well. Thank you for him.
Maliuk Sampson2 reviewsTotal number of Google reviews Maliuk has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMH was great , helping me along the way while I park , he’s and amazing person and would recommend him everytime !
Austin Molina5 reviewsTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYoussou was extremely professional and timely with the valet. Had the car pulled up early even before expected arrival. Great job
- Event type: Other
- Parking options: Valet
Aaron byrd2 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZoe definitely helped out at the valet very great service
Tyson Reeves (AgentReeves)Local Guide · 78 reviewsTotal number of Google reviews Tyson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas a pleasure having Ethan with Metropolis Park Valet assist me with my ride. Great young man.
Megan Lienhardt8 reviewsTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEthan was prompt and polite!
Keith A3 reviewsTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEthan at Metropolis Valet shows great customer experience and has hands down been a great help during my time dining in this area every time! I highly recommend visiting that valet and working him.
- Event type: Corporate event, Party, Workshop
- Capacity level: 20–50 people
- Venue style: Modern, Traditional
- Parking options: Valet
Mark Ostach9 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEthan was fantastic to work with! So was Sammy!
- Event type: Corporate event
- Capacity level: 50–100 people
Business details
- Address: 1000 Nick Gilbert Wy, Detroit, MI 48226
- Phone: (313) 725-8600
- Website: departmentevents.com
- Service area: Detroit, MI