Google reviewers rate The Downtown Dog 4.9 out of 5 based on 154 reviews, with the owner responding to only 3% of them. Customers frequently praise the staff's knowledge regarding holistic pet nutrition, allergy management, and grooming services, along with the store's wide selection of natural foods and treats. While most feedback highlights friendly service and helpful product recommendations, a few recent reviews criticize new management policies for prioritizing cost-cutting over convenience and note low employee energy during visits.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
she is super sweet and caring of all animals, we told her about our allergy problem with our cat and she was on it with helping us find the right solution. very clean and awesome atmosphere, i’d recommend this place to any animal lover who cares about the health of their animal. ♥️
Fast and quality service extremely satisfied
Thank you for visiting The Downtown Dog! We are delighted to hear how satisfied you were with our servies- we love serving our clients and look forward to welcoming you back into the store very soon!
never been here .
Excellent products and service
Great customer service and great selection!
The owner really cares about your pet and carries a lot of great holistic food options that the other stores don't carry!! Love this place!
Got some doggie donuts and some hearts for my babies! They were super helpful and kind
Awesome store. They took the time to look and see what my dog was allergic to and catered his diet
Absolutely best place for dog food
They always are helpful and have the best food and treats for my dog Tucker! He is a picky eater but loves everything I get here. I highly recommend shopping here!!