Google reviewers rate the service 5/5 based on 173 reviews, noting that the owner replies to all feedback. Customers frequently cite punctuality, clear communication, and before-and-after video verification of dryer duct and air vent cleaning. Pricing is described as reasonable, and staff are praised for avoiding upsells. One low-star review criticized a recommendation for full vent replacement due to alleged mold, which the customer disputed by referencing an independent certification.
Google rating: 5.0 out of 5 from 173 reviews (98% five-star).
Reviews on this page: 173 Google reviews (153 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Air Duct Cleaning Service serving Austin, Texas.
Data from Google, last updated November 11, 2026.
Star ratings
173 Google reviews we collected
5.0of 5
5 stars16998%
4 stars32%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 153 written reviews
100%praise
Praise328100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8225%
Quality & results7322%
Speed & response6319%
Would recommend5316%
Communication299%
Price & value175%
Honesty & trust124%
What customers talk about
We read 153 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Stacey and Chris were extremely professional, having gotten here on time and in less than 30 minutes had completed the work and shown video verificati…”
“They did a great job and didn't try to upsell me on more services.”
“Knowledgable, polite, and worked quickly and quietly.”
“I am so grateful for the integrity of the work and kindness and would highly recommend their service and will never go to any other location.”
“The whole process was quick, and he explained everything clearly.”
“Easy to schedule, showed up on time, very professional team, and solved the problem of our dryer duct in very short time and at a reasonable price.”
“Professional and honest and fair with good results.”
People customers mention
George8 reviews
Leo7 reviews
Eli6 reviews
Marcus4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Stacey and Chris were extremely professional, having gotten here on time and in less than 30 minutes had completed the work and shown video verification of the ducts after cleaning was finished. Excellent service!
Price assessment: Reasonable price
Price: $1–200
Services: HVAC duct & vent cleaning
Response from the owner · 4 weeks ago
Thank you for the excellent feedback, Chris!
Stacey and Chris will be happy to hear their professionalism and efficiency made such a great impression. We believe showing the results helps customers feel confident about the work, so we're glad the video verification was helpful. We appreciate your trust in our team!
Nicholas Street4 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Stacy and his partner were great. Knowledgable, polite, and worked quickly and quietly.
Response from the owner · a month ago
Thank you, Nicholas, for the great review! We’re glad to hear Stacy and his partner provided knowledgeable, polite, and efficient service while working quickly and respectfully in your home. We truly appreciate your feedback and support for The Duct Cleaners!
Courtney Byrd8 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
I am so grateful for the integrity of the work and kindness and would highly recommend their service and will never go to any other location.
Response from the owner · a month ago
Thank you for such a heartfelt review, Courtney!
We’re incredibly grateful for your trust and kind words about our team. Providing honest, dependable service while treating every customer with genuine care is at the heart of what we do. Knowing you wouldn’t hesitate to come back to us means so much, and we look forward to being there for you whenever you need us! 😊
Leslie Jones10 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Eli was respectful and showed me pictures of the dryer duct cleaning. They did a great job and didn't try to upsell me on more services.
Price assessment: Great price
Price: $1–200
Services: HVAC duct & vent cleaning
Response from the owner · 2 months ago
Thank you for the wonderful review, Leslie!
We’re glad Eli and the team provided a straightforward experience and took the time to show you the results of the dryer duct cleaning. We believe in giving customers honest recommendations without pushing services they don’t need.
We truly appreciate your trust in The Duct Cleaners and are happy you were pleased with the work! 😊
A ALocal Guide · 63 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Great service. Thanks for driving over same day. Really appreciate the quick turnaround to get my dryer vent cleaned
Price assessment: Great price
Price: $1–200
Services: HVAC duct & vent cleaning
Response from the owner · 2 months ago
Thank you for the great review! We’re glad we could provide quick, same-day service and get your dryer vent cleaned efficiently. We truly appreciate you choosing The Duct Cleaners and trusting us with your home!
RoseLocal Guide · 23 reviewsiTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
I was looking all over for someone to clean my laundry duct and wasn't really sure what to expect since I'd never had it done before. From the first phone call, the customer service was excellent. They were friendly, informative, and took the time to answer all of my questions, which made me feel much more comfortable scheduling the service.
Eli was professional, on time, and did an excellent job. The whole process was quick, and he explained everything clearly. I'm so glad I chose them, and the experience exceeded my expectations. I would definitely recommend them to anyone needing laundry duct cleaning!
Price assessment: Great price
Price: $1–200
Response from the owner · 3 months ago
Thank you for the amazing review, Rose! ⭐
We're honored that you chose The Duct Cleaners for your first dryer vent cleaning experience, and we're so glad we could exceed your expectations. It's wonderful to hear our team made the scheduling process easy and informative, and that Eli provided the professional, timely service you deserved while keeping you informed every step of the way.
Your recommendation means the world to us, and we truly appreciate you trusting us with your home. We look forward to serving you again whenever you need us! 😊
Ixi Hernandez4 reviewsiTotal number of Google reviews Ixi has written across all businesses on Google Maps, not just this one.
Felt like I was in great hands with Eli, he was able to inform us thoroughly of what was happening with our ac unit and got everything taken care of for us. We appreciate his expertise and his help! Thank you!!
Services: HVAC system maintenance, HVAC duct & vent repair
Response from the owner · 3 months ago
Thank you for sharing your experience, Ixi.
We'll be sure to pass your kind words along to Eli. Delivering reliable solutions while keeping customers informed is what we strive for every day. We truly appreciate your support and your 5-star review.
B H5 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
The Duct Cleaners got here FAST. They didn't clean my dryer vent from the outside, just from the inside (bc it is on the second floor). Stacy, Eddie & Chris were super polite and efficient. They did a great job of cleaning up after themselves, too. They even took out the trash I had in my laundry room. Totally recommend.
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
Response from the owner · 3 months ago
Thank you so much for the wonderful review!
We're delighted Stacy, Eddie, and Chris made such a positive impression with their professionalism and attention to detail. It's great to hear they left everything neat and made the entire experience a pleasant one. We truly appreciate your recommendation!
Gianvito Serra4 reviewsiTotal number of Google reviews Gianvito has written across all businesses on Google Maps, not just this one.
Pretty happy overall with the service. They came in and immediately inspected the dryer duct. They provided me with before and after videos to inspect the work. In addition to cleaning it, they also replaced the pipe as it was old and falling apart. I will definitely work with them again
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
Response from the owner · 3 months ago
Thank you for sharing your experience, Gianvito.
It's great to know our team was able to identify the issue, replace the damaged duct, and leave you with a safer, properly functioning system. We appreciate your confidence in our work and can't wait to assist you again.
Daniel Ruszkiewicz6 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Highly recommend The Duct Cleaners. The team was incredibly friendly, worked efficiently, and handled the job without any hassle. Quick and professional service!
Services: HVAC duct & vent cleaning
Response from the owner · 3 months ago
Thanks, Daniel! It was our pleasure to help. We're glad the experience was quick, seamless, and met your expectations. Your recommendation truly means a lot to our team.
