Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate The Exercise Coach 4.9 out of 5 based on 57 reviews, with the owner responding to 86 percent of comments. Customers frequently praise the facility’s cleanliness, flexible scheduling, and the effectiveness of the twenty-minute strength training sessions for building muscle. Staff are described as knowledgeable, encouraging, and attentive to individual needs. However, one recurring criticism involves billing errors and poor customer service regarding session tracking and rescheduling, which led to unexpected charges for some members.
Data from Google, last updated October 29, 2026.
57 Google reviews we collected
Phrases our text analysis found in 41 written reviews
How often each topic comes up in the written reviews
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kendrick and his team are very knowledgeable and encouraging.”
“I’ve been a regular at The Exercise Coach in Middletown, Kentucky, and overall, it’s been a fantastic experience.”
“I was in terrible shape, and these 20min workouts had an amazing effect.”
“Love the convenience of working hard to build or retain muscle, in and out quick and dirty!”
“Workouts are challenging for 20 minutes and reasonable rates for group or personal coaching compared to others in town.”
“It's a little pricey”
“I highly recommend The Exercise Coach!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 57 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Nice, encouraging staff. The way it makes me feel!
Thank you JoAnne, we look forward to helping you achieve your fitness goals.
Amazing staff. Great results. Convenient and time saving. I have enjoyed my membership with the Exercise coach. I would encourage those who join to understand your contact. I thought a 30 day notice to be just that like renting an apartment or home. I discovered that is not how the contract works. My cancellation has resulted in paying for 2 more months. Just understand what you are signing.
Kim thank you! All we need is 20mins. We look forward to helping you achieve your fitness goals.
Kendrick and his team are very knowledgeable and encouraging. I appreciate the efficiency of the 20 minute full body workouts.
Barry, thank you! We look forward to helping you achieve your fitness goals.
Really like my experience here. Joe is a great coach and very personable guy. It's worth mentioning this is more of an adaptive style gym to help people who otherwise wouldn't be going to the gym, not for people who are already avid gym goers. But, I am in that exact demographic so it is helpful for me. I was skeptical of the claims that 20 min twice a week would be enough to see results, but after a few months I am a good bit more physically capable than I was before. Having an appointment is nice because it makes you have to show up and exercise, when you wouldn't otherwise choose to do so of your own volition. Overall I'd recommend it if you haven't been able to stick with regular gyms, I actually look forward to going to the gym now.
Seth thank you. We look forward to helping you achieve your fitness goals.
Joseph has helped me tremendously! I highly recommend The Exercise Coach!
Cheryll thank you! We look forward to helping you achieve your fitness goals.
5 Stars ⭐⭐⭐⭐⭐ I’ve been a regular at The Exercise Coach in Middletown, Kentucky, and overall, it’s been a fantastic experience. The facility is always spotless, the equipment is intuitive and top-tier, and the technology keeps me challenged every time I walk in. Today, I had the opportunity to work with Joseph for the first time—and I have to say, he truly went above and beyond. For example, during the ab press, he took the time to lift and lower the abs attachment for me, something I’ve typically had to do myself with other coaches. It’s a small gesture, but it made a big impact on my experience. His attention to detail and support was impressive and definitely worth calling out. The only downside for me is the multi-function machine that offers around 40 different exercises. Unfortunately, we’re only allowed to do one movement per visit, which feels like a missed opportunity—especially when each takes just a couple of minutes. I’d be more than willing to extend my session by 10 minutes to get more value from that equipment. Still, I highly recommend The Exercise Coach for anyone looking for a clean, effective, and high-tech workout with great coaches like Joseph who go the extra mile.
Thank you! We are happy to hear that you enjoy the Exercise Coach experience. We look forward to helping you achieve your fitness goals.
Love the convenience of working hard to build or retain muscle, in and out quick and dirty! Staff is always helpful, place is clean ..... making it easy! 👍🏼
Sheila thank you. 20 minutes is all we need! We look forward to helping you achieve your fitness goals.
I have been going to the Exercise Coach for about 6 months twice a week. I am 70 years old and I have definitely improved muscle, strength and fitness. The studio is clean and the staff is friendly, knowledgeable and encouraging. Also, scheduling is easy and flexible.
Jennifer thank you. We look forward to helping you achieve your fitness goals.
Comfortable setting. Knowledgeable staff. Always on time. Only 20 minutes but a really good workout!
Chris thank you. We look forward to helping you achieve your fitness goals
Nice instructors, very personal, clean, fast workout. I’m liking the results.
Ben thank you! We look forward to helping you achieve your fitness goals.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts