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The Experience Massage Therapy

Massage therapist · Madison, AL · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 101 wellness servicesPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 176 Google reviews · 5 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
11%reviews answered by the owner
Oct 2026latest review

The Experience Massage Therapy at a glance

The Experience Massage Therapy holds a 5.0 rating from 176 Google reviews, with the owner replying to 11% of them. Clients frequently describe the services as professional, knowledgeable, and effective for addressing specific issues like tension, arthritis, and post-operative recovery. Recurring themes include punctuality, a comfortable and relaxing studio environment, and the ability to target hard-to-reach areas without causing excessive soreness. No common criticisms appear in the provided excerpts, as all listed reviews are positive.

  • Google rating: 5.0 out of 5 from 176 reviews (99% five-star).
  • Reviews on this page: 176 Google reviews (151 with written comments).
  • Owner responses: the business replied to 11% of reviews.
  • Most recent review: October 19, 2026.
  • Service: Wellness Service serving Madison, Alabama.

Data from Google, last updated October 25, 2026.

Score profile vs other wellness services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction99Reliability98Craft & service100Value100Momentum100Replies to reviews–Satisfaction: 99 (median 94)Reliability: 98 (median 94)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)
This companyWellness Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Experience Massage Therapy: 99/100 on this factor. Category median: 94.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Experience Massage Therapy: 98/100 on this factor. Category median: 94.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Experience Massage Therapy: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Experience Massage Therapy: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Experience Massage Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
–

Bar = this company · dark tick = category median.

Star ratings

176 Google reviews we collected

  • 5 stars17499%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 151 written reviews

  • Praise18499%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price650%
  • Reasonable650%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude8144%
  • Would recommend4223%
  • Quality & results3418%
  • Communication116%
  • Speed & response74%
  • Price & value63%
  • Honesty & trust42%

What customers talk about

We read 151 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Philip was incredibly knowledgeable, professional, and attentive.”
  • “I highly recommend Phillip and am looking forward to my next visit!”
  • “I booked a neuromuscular massage with Phillip and had a great experience.”
  • “He answered all of my questions and ensured I was completely comfortable.”
  • “Phillip is very professional, knowledgeable in his skills, and always on time.”
  • “Definitely worth it especially with the hot stone treatment!”
  • “The pressure was perfect, and I could tell he genuinely cared about providing a personalized, high-quality experience rather than just rushing through…”

People customers mention

  • Phillip 32 reviews
  • Huntsville 8 reviews
  • Drake 6 reviews
  • Philip 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Philip was incredibly knowledgeable, professional, and attentive. He made me feel comfortable throughout the entire session and really knew how to target areas of tension. One of the best massages I've ever had! I left feeling relaxed and refreshed. Highly recommend!

Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I booked a neuromuscular massage with Phillip and had a great experience. He was professional, knowledgeable, and really focused on the areas that needed attention. I left feeling so much better. I highly recommend Phillip and am looking forward to my next visit!

Ashley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Philip is very nice, patient and considerate. He is understanding and makes you feel comfortable. I have had quite a few massages in my life and he is definitely one of the best!

Reasonable price
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My mobility has increased, my pain levels have decreased after every appointment with Phillip. I have life long issues with my pelvis, hip flexor, and low back as well as old injuries in both shoulders which he attends to with great care and insight. His massage is supportive of what I am doing in PT, but he has…

mae13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Every review is accurate, he’s that good. Highly trained and skilled individual- it was probably best massage I’ve ever had.

Reasonable price
Alisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Phillip is professional and courteous, and is highly recommended. He does a great job working out all the knots in my back.. including those I didn’t know existed! I’ve been seeing him for about a year now and can’t imagine going anywhere else.

Reasonable price

Photos

Customer reviews

5.0 ★★★★★ 176 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Nicole4 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Philip was incredibly knowledgeable, professional, and attentive. He made me feel comfortable throughout the entire session and really knew how to target areas of tension. One of the best massages I've ever had! I left feeling relaxed and refreshed. Highly recommend!

Ashley Ranguelov5 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I booked a neuromuscular massage with Phillip and had a great experience. He was professional, knowledgeable, and really focused on the areas that needed attention. I left feeling so much better. I highly recommend Phillip and am looking forward to my next visit!

Jim Snodgrass4 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing

  • Price assessment: Reasonable price
Ashley Torres8 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Philip is very nice, patient and considerate. He is understanding and makes you feel comfortable. I have had quite a few massages in my life and he is definitely one of the best!

  • Price assessment: Reasonable price
Michellé Reneé11 reviewsTotal number of Google reviews Michellé has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

⭐⭐⭐⭐⭐ I can't recommend this massage therapist enough! I booked the 90-minute "Total Experience" session, and it was one of the best massages I've ever had. The combination of deep tissue work, relaxing massage strokes, hot stones, and Thai stretching was exactly what my body needed. Every technique flowed seamlessly into the next, leaving me feeling completely restored and incredibly relaxed. By the end of the session, my body felt balanced, refreshed, and free of tension. The therapist was extremely professional, attentive, and highly intuitive. He paid close attention to how my body responded and knew exactly where to focus. The pressure was perfect, and I could tell he genuinely cared about providing a personalized, high-quality experience rather than just rushing through the appointment. The atmosphere was just as impressive. The space was spotless, peaceful, and beautifully maintained, creating a calming environment that made it easy to disconnect from everyday stress. From the moment I walked in until the session ended, everything felt welcoming and relaxing. If you're looking for a therapist who is skilled, professional, and truly dedicated to helping you feel your best, I highly recommend booking a 90-minute session. I'll definitely be back!

  • Price assessment: Great price
Mary C. Almonte5 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My mobility has increased, my pain levels have decreased after every appointment with Phillip. I have life long issues with my pelvis, hip flexor, and low back as well as old injuries in both shoulders which he attends to with great care and insight. His massage is supportive of what I am doing in PT, but he has honed into the same issues my PT has identified. Very thankful for his help and experience/training. Thanks so much, Phillip!

mae wetzel13 reviewsTotal number of Google reviews mae has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Every review is accurate, he’s that good. Highly trained and skilled individual- it was probably best massage I’ve ever had.

  • Price assessment: Reasonable price
Jose Felix CarrenoLocal Guide · 63 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mr. Philip did a great job in my session! 100% Recommended

Alisa Perna7 reviewsTotal number of Google reviews Alisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Phillip is professional and courteous, and is highly recommended. He does a great job working out all the knots in my back.. including those I didn’t know existed! I’ve been seeing him for about a year now and can’t imagine going anywhere else.

  • Price assessment: Reasonable price
danielle prudeLocal Guide · 24 reviewsTotal number of Google reviews danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Once again, it was a great experience. Philip is very professional and knowledgeable of his craft. He makes me feel comfortable and relaxed. The massage I received has resulted in the release of so much fluid. I’ll definitely be returning.

  • Price assessment: Reasonable price

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Business details