Nancy EreksonLocal Guide · 149 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is not located at this place anymore.
The Farm Animal Rescue; formerly known as The Farm at Gardner Village
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%50+31.8Reliability 28%1+0.3Replies to reviews 8%13+1.1Momentum penalty0−10Experts Score= 23Not enough data for value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.23SCORE
DGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 32 pet adoptionPosition by Experts Score among all companies we track in this category. · better than 0%
4.6 ★★★★★ 689 Google reviews · 24 photos
75%five-star reviews
3.25★last 12 monthsAverage stars on reviews from the last 12 months only.
30%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
13%reviews answered by the owner
Sep 2026latest review
The Farm Animal Rescue; formerly known as The Farm at Gardner Village at a glance
Reviewers highlight the facility's role in rescuing and caring for abused farm animals, noting positive experiences with interactive activities like petting zoos and pony rides. Many visitors describe the staff as friendly and the animals as well-maintained, though some mention the property's relocation and ongoing renovations. However, several low-rated reviews criticize the facility for poor hygiene, overcrowded enclosures, and a lack of adequate water or shelter for animals during events, raising concerns about animal welfare.
- Google rating: 4.6 out of 5 from 689 reviews (75% five-star).
- Reviews on this page: 689 Google reviews (409 with written comments, 51 with photos).
- Owner responses: the business replied to 13% of reviews.
- Most recent review: September 22, 2026.
- Service: Pet Adoption Agency serving West Jordan, Utah.
Data from Google, last updated October 25, 2026.
Score profile vs other pet adoption
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and replies to reviews; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Farm Animal Rescue; formerly known as The Farm at Gardner Village: 50/100 on this factor. Category median: 67.C
50
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Farm Animal Rescue; formerly known as The Farm at Gardner Village: 1/100 on this factor. Category median: 58.F
1
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Farm Animal Rescue; formerly known as The Farm at Gardner Village: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Farm Animal Rescue; formerly known as The Farm at Gardner Village: 13/100 on this factor. Category median: 40.F
13
Bar = this company · dark tick = category median.
Star ratings
689 Google reviews we collected
- 5 stars51875%
- 4 stars10115%
- 3 stars325%
- 2 stars172%
- 1 star213%
Praise vs complaints
Phrases our text analysis found in 409 written reviews
- Praise19394%
- Complaints126%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude11858%
- Price & value2713%
- Would recommend2311%
- Quality & results2211%
- Honesty & trust84%
- Speed & response63%
- Communication10%
What customers talk about
We read 409 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These animals are so blessed to have such kind and big hearted people looking after them.”
“This place is the only one in town that provides horse-riding class at such affordable price.”
“I would never pay again for the petting zoo it was very expensive for the amount of animals and experiences you get.”
“I would recommend this place it's a good and friendly area and the owner is a wonderful person”
“The owner is doing an amazing job with all these rescue animals, it is so sad to know how abused those creatures have been.”
“It smells awful, cages are filthy and, at least when we were there, there wasn’t any staff around to tell us anything about animals or anything like that.”
“❤️🥰 coming here honestly made me want to own a farm, love the fact that we were able to pet the animals.”
“The interaction felt a little shady and we walked away.”
“She is efficient and spot on sweet to all of the patrons.”
“The entire staff is friendly and easy to talk to.”
People customers mention
- Gil 25 reviews
- Halloween 8 reviews
- Gill 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CrystalLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
What a great place! I was looking at the reviews and there is only one that’s bad, which kinda frustrates me cause ppl need to have their facts before pointing a finger…. This is fun positive , well taken care of farm! These animals are so blessed to have such kind and big hearted people looking after them. They…
Kylie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
My son got incredibly ill with campylobacter from the animals here. If you go make sure to not touch the animals or eat any food while on the property. Even if you bring it from home. The animals are very dirty and not well taken care of. They don’t have very much room and many of them look ill.
Kailyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
People here were so kind, so loving to the animals, and giving them a safe home.
JingwenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This is such a wonderful place and they do important work in caring for abused and abandoned farm animals. We used to visit them very often when they were still at Gardner Village. Currently the farm is pretty much taken care of by the owner. This is such a hard work as this place has a ton of animals. The owner is…
dianeLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★
Very caring and what a blessing for the animals. We should all donate time ir a bag of feed or carrots or apples for this wonderful sanctuary
CadenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great fun experience holding animals and petting them! The owner is super nice funny guy!
Photos
Customer reviews
4.6 ★★★★★ 689 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Crystal CloughLocal Guide · 44 reviewsTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhat a great place! I was looking at the reviews and there is only one that’s bad, which kinda frustrates me cause ppl need to have their facts before pointing a finger…. This is fun positive , well taken care of farm! These animals are so blessed to have such kind and big hearted people looking after them. They look happy and healthy and what a wonderful gift to give these sweet animals!! 👏🏻👏🏻👏🏻
Marcos CruzLocal Guide · 70 reviewsTotal number of Google reviews Marcos has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful place very clean and organized place
Brianna JaimeLocal Guide · 21 reviewsTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA sanctuary is sacred, this place is not safe for animals
Kylie Eastwood4 reviewsTotal number of Google reviews Kylie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy son got incredibly ill with campylobacter from the animals here. If you go make sure to not touch the animals or eat any food while on the property. Even if you bring it from home. The animals are very dirty and not well taken care of. They don’t have very much room and many of them look ill.
Response from the owner · 3 months ago
Kylie, I'm sorry you had that experience at Gardner Village. Our animals have not been there for the past 2 and a half years. It is run by a different organization. We still rescue farm animals on a private facility, and take them to various locations (daycare, medical facilities, treatment centers, etc.) to provide opportunities for people to interact with them. Please reach out with any questions you may have (801-706-8189).
GiGi Holmes3 reviewsTotal number of Google reviews GiGi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnimals didn’t look like they were being taken care of.
Kailyn Mortensen3 reviewsTotal number of Google reviews Kailyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePeople here were so kind, so loving to the animals, and giving them a safe home.
Jingwen TangLocal Guide · 18 reviewsTotal number of Google reviews Jingwen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is such a wonderful place and they do important work in caring for abused and abandoned farm animals. We used to visit them very often when they were still at Gardner Village. Currently the farm is pretty much taken care of by the owner. This is such a hard work as this place has a ton of animals. The owner is very friendly and caring and he has a great heart for those animals. We learned more about cows, sheep, and horses. They may be moving soon and we hope the owner finds a good place. We will visit again!
lara natasha boneta3 reviewsTotal number of Google reviews lara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat hearted ❤️ Cowboy 🤠 May he continue the work for the animals.
diane wallaceLocal Guide · 114 reviewsTotal number of Google reviews diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery caring and what a blessing for the animals. We should all donate time ir a bag of feed or carrots or apples for this wonderful sanctuary
The Farm Animal Rescue; formerly known as The Farm at Gardner Village on Google Maps →
Business details
- Address: 1300 West 7911South (approximately, West Jordan, UT 84088
- Phone: (801) 706-8189
- Website: therescuefarm.com
- Service area: West Jordan, UT