Customers frequently cite the shop's quick turnaround times, friendly staff, and reasonable pricing for services like battery replacements, screen repairs, and accessory sales. Reviewers also highlight the team's honesty, noting instances where simple cleaning or troubleshooting resolved issues without unnecessary fees. However, a minority of negative reviews describe significant delays in repair completion and recurring problems with non-genuine parts that failed to restore full device functionality after multiple visits.
Google rating: 5.0 out of 5 from 180 reviews (98% five-star).
Reviews on this page: 180 Google reviews (139 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: iPad Screen Repair Service serving Nashville, Tennessee.
Data from Google, last updated October 29, 2026.
Star ratings
180 Google reviews we collected
5.0of 5
5 stars17698%
4 stars21%
3 stars11%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 139 written reviews
99%praise
Praise20099%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6833%
Speed & response4924%
Quality & results3517%
Would recommend2311%
Price & value199%
Honesty & trust63%
Communication31%
What customers talk about
We read 139 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lady working Friday afternoon 10/17 was very helpful!”
“Bunny is so sweet and helpful and they were able to get our laptop screen replaced so quick and the laptop is basically brand new again.”
“Excellent service and excellent attitude and personality of the young lady.”
“Would recommend to others and will return next time I have phone issues.”
“She replaced in 30 minutes and added a screen protector for a good price!”
“great service and fast but a little pricey compared to other shops”
“Very much appreciate the honesty when she could’ve charged me a fee to change the screen”
“The staff diagnosed the issue quickly, explained everything clearly, and repaired my phone the same day.”
People customers mention
Walmart4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Very helpful, friendly and good pricing. Got a new case and privacy screen protector for the 18 pro max and enjoyed the many options and colors in accessories
Response from the owner · a day ago
Thank you, Ashley, for your wonderful 5-star review! We’re delighted to hear that our team at The Fix – Mt. Juliet was helpful . Providing friendly, reliable service is what we strive for every day, and we truly appreciate you taking the time to share your experience. If you ever need assistance again, we’ll be happy to help. Please feel free to recommend us to friends and family!
J
JerriLynne FelderLocal Guide · 13 reviewsiTotal number of Google reviews JerriLynne has written across all businesses on Google Maps, not just this one.
Great help, and very knowledgeable! Friendly too 😄
Response from the owner · a day ago
Thank you so much for the five-star review, JerriLynne! We’re delighted to hear you had an excellent experience at The Fix - Mt Juliet. Our team truly appreciates your support. If you ever need iPhone repair or assistance again, we’ll be happy to help. Please feel free to share your experience with friends and family—we’d love to serve them too!
A
Asaka City3 reviewsiTotal number of Google reviews Asaka has written across all businesses on Google Maps, not just this one.
Thank you so much for the 5-star rating, Asaka! We truly appreciate your support and trust in The Fix for your iPhone repair needs. Your positive feedback means the world to our team here in Mt Juliet. We're committed to delivering excellent service and getting you back up and running quickly. We'd love to see you again if you need any future repairs, and please don't hesitate to share your experience with friends and family. Thanks again for choosing us!
A
Amanda VossLocal Guide · 19 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Thank you so much for the 5-star rating, Amanda! We truly appreciate your support and trust in The Fix for your iPhone repair needs. Your positive feedback means the world to our team here in Mt Juliet. We're committed to delivering excellent service. We'd love to see you again if you need any future repairs, and please don't hesitate to share your experience with friends and family. Thanks again for choosing us!
E
Elijah Barr1 reviewiTotal number of Google reviews Elijah has written across all businesses on Google Maps, not just this one.
Thank you, Elijah, for your wonderful 5-star review! We’re delighted to hear that our team at The Fix – Mt. Juliet was helpful, we truly appreciate you taking the time to share your experience. If you ever need assistance again, we’ll be happy to help. Please feel free to recommend us to friends and family!
G
Geetha Raj1 reviewiTotal number of Google reviews Geetha has written across all businesses on Google Maps, not just this one.
Thank you so much for the rating, geetha! We truly appreciate your support and trust in The Fix for your iPhone repair needs. Your positive feedback means the world to our team here in Mt Juliet. We're committed to delivering excellent service and getting you back up and running quickly. We'd love to see you again if you need any future repairs, and please don't hesitate to share your experience with friends and family. Thanks again for choosing us!
T
Tabitha Stinson5 reviewsiTotal number of Google reviews Tabitha has written across all businesses on Google Maps, not just this one.
Had to get a phone battery replaced. Fast and effective. I would recommend
Response from the owner · a week ago
Thank you so much for the five-star review, Tabitha! We’re delighted to hear you had an excellent experience at The Fix - Mt Juliet. Our team truly appreciates your support. If you ever need Phone repair or assistance again, we’ll be happy to help. Please feel free to share your experience with friends and family—we’d love to serve them too!
A
Abi2 reviewsiTotal number of Google reviews Abi has written across all businesses on Google Maps, not just this one.
Lady working Friday afternoon 10/17 was very helpful! I came in thinking my phone screen was broken, and she showed me how to restart it and it worked again! Very much appreciate the honesty when she could’ve charged me a fee to change the screen
Response from the owner · a week ago
Thank you, Abi, for the fantastic 5-star review! We’re delighted to hear that you received quick service. Your recommendation means a lot to our team at The Fix - Mt Juliet. We appreciate you trusting us with your iPhone repair and hope to assist you again whenever you need us. Please feel free to share your experience with friends and family!
A
Alain Iskandar1 reviewiTotal number of Google reviews Alain has written across all businesses on Google Maps, not just this one.
Thank you so much for the 5-star rating, Alain! We truly appreciate your support and trust in The Fix for your iPhone repair needs. Your positive feedback means the world to our team here in Mt Juliet. We're committed to delivering excellent service and getting you back up and running quickly. We'd love to see you again if you need any future repairs, and please don't hesitate to share your experience with friends and family. Thanks again for choosing us!
W
Walter Arnold8 reviewsiTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
Thank you, walter , for your wonderful 5-star review! We’re delighted to hear that our team at The Fix – Mt. Juliet was helpful. Providing friendly, reliable service is what we strive for every day, and we truly appreciate you taking the time to share your experience. If you ever need assistance again, we’ll be happy to help. Please feel free to recommend us to friends and family!
