Analyzing 6,701,3046.7M ReviewsFor 18,80618.8K Experts

The Fix - Mt Juliet logo

The Fix - Mt Juliet

Mobile phone repair shop · Nashville, TN · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%96+27.1Replies to reviews 8%100+8.2Experts Score= 96Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 57 ipad screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 86%
5.0 ★★★★★ 180 Google reviews · 12 photos
98%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review
📞 Call (629) 321-9529Request a call backWebsite ↗

The Fix - Mt Juliet at a glance

Customers frequently cite the shop's quick turnaround times, friendly staff, and reasonable pricing for services like battery replacements, screen repairs, and accessory sales. Reviewers also highlight the team's honesty, noting instances where simple cleaning or troubleshooting resolved issues without unnecessary fees. However, a minority of negative reviews describe significant delays in repair completion and recurring problems with non-genuine parts that failed to restore full device functionality after multiple visits.

  • Google rating: 5.0 out of 5 from 180 reviews (98% five-star).
  • Reviews on this page: 180 Google reviews (139 with written comments, 3 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 24, 2026.
  • Service: iPad Screen Repair Service serving Nashville, Tennessee.

Data from Google, last updated October 29, 2026.

Score profile vs other ipad screen repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction96Reliability96Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 96 (median 91)Reliability: 96 (median 90)Momentum: 100 (median 100)Replies to reviews: 100 (median 89)
The Fix - Mt JulietiPad Screen Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Fix - Mt Juliet: 96/100 on this factor. Category median: 91.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Fix - Mt Juliet: 96/100 on this factor. Category median: 90.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Fix - Mt Juliet: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Fix - Mt Juliet: 100/100 on this factor. Category median: 89.A
100

Bar = this company · dark tick = category median.

Star ratings

180 Google reviews we collected

  • 5 stars17698%
  • 4 stars21%
  • 3 stars11%
  • 2 stars11%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 139 written reviews

  • Praise20099%
  • Complaints31%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6833%
  • Speed & response4924%
  • Quality & results3517%
  • Would recommend2311%
  • Price & value199%
  • Honesty & trust63%
  • Communication31%

What customers talk about

We read 139 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Lady working Friday afternoon 10/17 was very helpful!”
  • “Bunny is so sweet and helpful and they were able to get our laptop screen replaced so quick and the laptop is basically brand new again.”
  • “Excellent service and excellent attitude and personality of the young lady.”
  • “Would recommend to others and will return next time I have phone issues.”
  • “She replaced in 30 minutes and added a screen protector for a good price!”
    “great service and fast but a little pricey compared to other shops”
  • “Very much appreciate the honesty when she could’ve charged me a fee to change the screen”
  • “The staff diagnosed the issue quickly, explained everything clearly, and repaired my phone the same day.”

People customers mention

  • Walmart 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Ashley10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Very helpful, friendly and good pricing. Got a new case and privacy screen protector for the 18 pro max and enjoyed the many options and colors in accessories

Abi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Lady working Friday afternoon 10/17 was very helpful! I came in thinking my phone screen was broken, and she showed me how to restart it and it worked again! Very much appreciate the honesty when she could’ve charged me a fee to change the screen

JessicaLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Bunny is so sweet and helpful and they were able to get our laptop screen replaced so quick and the laptop is basically brand new again. Thank you!

Luke6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This place was awesome. Fixed my computer so quickly and affordably. Also Bunny is so helpful and kind! Will be coming back recommending to others!

MaryLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fantastic experience! Bonnie was great. Super fast, and was able to fix my iPad SO QUICKLY. 10/10 recommend!!!

pamela10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was having trouble with my IPhone charger port, so I took it to the Apple Store in Green Hills. They wouldn’t look at it without an appointment but strongly suggested I make a purchase and upgrade. Later the same day, I took it to The Fix Tech Repair in Mt. Juliet. The young lady took one look and said, “Your port…

Compare with

Photos

Customer reviews

5.0 ★★★★★ 180 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ashley Roby10 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very helpful, friendly and good pricing. Got a new case and privacy screen protector for the 18 pro max and enjoyed the many options and colors in accessories

Response from the owner · a day ago

Thank you, Ashley, for your wonderful 5-star review! We’re delighted to hear that our team at The Fix – Mt. Juliet was helpful . Providing friendly, reliable service is what we strive for every day, and we truly appreciate you taking the time to share your experience. If you ever need assistance again, we’ll be happy to help. Please feel free to recommend us to friends and family!

JerriLynne FelderLocal Guide · 13 reviewsTotal number of Google reviews JerriLynne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great help, and very knowledgeable! Friendly too 😄

Response from the owner · a day ago

Thank you so much for the five-star review, JerriLynne! We’re delighted to hear you had an excellent experience at The Fix - Mt Juliet. Our team truly appreciates your support. If you ever need iPhone repair or assistance again, we’ll be happy to help. Please feel free to share your experience with friends and family—we’d love to serve them too!

Asaka City3 reviewsTotal number of Google reviews Asaka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bunny is very helpful and good at her work

Response from the owner · a day ago

Thank you so much for the 5-star rating, Asaka! We truly appreciate your support and trust in The Fix for your iPhone repair needs. Your positive feedback means the world to our team here in Mt Juliet. We're committed to delivering excellent service and getting you back up and running quickly. We'd love to see you again if you need any future repairs, and please don't hesitate to share your experience with friends and family. Thanks again for choosing us!

Amanda VossLocal Guide · 19 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast and easy!

Response from the owner · a day ago

Thank you so much for the 5-star rating, Amanda! We truly appreciate your support and trust in The Fix for your iPhone repair needs. Your positive feedback means the world to our team here in Mt Juliet. We're committed to delivering excellent service. We'd love to see you again if you need any future repairs, and please don't hesitate to share your experience with friends and family. Thanks again for choosing us!

Elijah Barr1 reviewTotal number of Google reviews Elijah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice

Response from the owner · a week ago

Thank you, Elijah, for your wonderful 5-star review! We’re delighted to hear that our team at The Fix – Mt. Juliet was helpful, we truly appreciate you taking the time to share your experience. If you ever need assistance again, we’ll be happy to help. Please feel free to recommend us to friends and family!

Geetha Raj1 reviewTotal number of Google reviews Geetha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

She was very helpful and is kind

Response from the owner · a week ago

Thank you so much for the rating, geetha! We truly appreciate your support and trust in The Fix for your iPhone repair needs. Your positive feedback means the world to our team here in Mt Juliet. We're committed to delivering excellent service and getting you back up and running quickly. We'd love to see you again if you need any future repairs, and please don't hesitate to share your experience with friends and family. Thanks again for choosing us!

Tabitha Stinson5 reviewsTotal number of Google reviews Tabitha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had to get a phone battery replaced. Fast and effective. I would recommend

Response from the owner · a week ago

Thank you so much for the five-star review, Tabitha! We’re delighted to hear you had an excellent experience at The Fix - Mt Juliet. Our team truly appreciates your support. If you ever need Phone repair or assistance again, we’ll be happy to help. Please feel free to share your experience with friends and family—we’d love to serve them too!

Abi2 reviewsTotal number of Google reviews Abi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lady working Friday afternoon 10/17 was very helpful! I came in thinking my phone screen was broken, and she showed me how to restart it and it worked again! Very much appreciate the honesty when she could’ve charged me a fee to change the screen

Response from the owner · a week ago

Thank you, Abi, for the fantastic 5-star review! We’re delighted to hear that you received quick service. Your recommendation means a lot to our team at The Fix - Mt Juliet. We appreciate you trusting us with your iPhone repair and hope to assist you again whenever you need us. Please feel free to share your experience with friends and family!

Alain Iskandar1 reviewTotal number of Google reviews Alain has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very helpful very quick very courteous

Response from the owner · 2 weeks ago

Thank you so much for the 5-star rating, Alain! We truly appreciate your support and trust in The Fix for your iPhone repair needs. Your positive feedback means the world to our team here in Mt Juliet. We're committed to delivering excellent service and getting you back up and running quickly. We'd love to see you again if you need any future repairs, and please don't hesitate to share your experience with friends and family. Thanks again for choosing us!

Walter Arnold8 reviewsTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service. The lady was very nice!

Response from the owner · 2 weeks ago

Thank you, walter , for your wonderful 5-star review! We’re delighted to hear that our team at The Fix – Mt. Juliet was helpful. Providing friendly, reliable service is what we strive for every day, and we truly appreciate you taking the time to share your experience. If you ever need assistance again, we’ll be happy to help. Please feel free to recommend us to friends and family!

The Fix - Mt Juliet on Google Maps →

Business details

  • Address: Walmart Supercenter, 300 Pleasant Grove Rd ste 600, Suite 100, Mt. Juliet, TN 37122
  • Phone: (629) 321-9529
  • Website: thefixsolutions.com
  • Service area: Nashville, TN