Alma Guzman5 reviewsTotal number of Google reviews Alma has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey fixed a cracked I-phone 6 in 20 min. Very accommodating.
The Fix - Northsight Walmart in Scottsdale
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%85+24Replies to reviews 8%100+8.2Momentum penalty74−2.6Experts Score= 86Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 30 iphone screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 24%
4.9 ★★★★★ 437 Google reviews · 24 photos
97%five-star reviews
4.77★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
64%reviews answered by the owner
Oct 2026latest review
The Fix - Northsight Walmart in Scottsdale at a glance
Google reviewers rate the shop 4.9 out of 5 based on 437 reviews, with the owner responding to 64 percent of feedback. Customers frequently praise fast turnaround times, affordable pricing, and friendly staff who handle screen replacements, battery swaps, and charging port cleaning efficiently. However, low-star excerpts highlight recurring issues with inaccurate opening hours, staff unavailability, and repair errors that rendered devices inoperable or required additional costly fixes.
- Google rating: 4.9 out of 5 from 437 reviews (97% five-star).
- Reviews on this page: 437 Google reviews (361 with written comments, 44 with photos).
- Owner responses: the business replied to 64% of reviews.
- Most recent review: October 25, 2026.
- Service: iPhone Screen Repair Service serving Scottsdale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other iphone screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Fix - Northsight Walmart in Scottsdale: 89/100 on this factor. Category median: 93.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Fix - Northsight Walmart in Scottsdale: 85/100 on this factor. Category median: 90.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Fix - Northsight Walmart in Scottsdale: 74/100 on this factor. Category median: 100.B
74
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Fix - Northsight Walmart in Scottsdale: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
437 Google reviews we collected
- 5 stars42697%
- 4 stars10%
- 3 stars00%
- 2 stars00%
- 1 star102%
Praise vs complaints
Phrases our text analysis found in 361 written reviews
- Praise55999%
- Complaints51%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14726%
- Quality & results11320%
- Speed & response10719%
- Price & value8415%
- Would recommend8114%
- Honesty & trust183%
- Communication142%
What customers talk about
We read 361 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“2 iPads broken screens CRAZY, good deal, super nice.”
“Did an amazing job with replacing my iPhone 13 battery.”
“Did it quickly and effectively, my go to spot for any phone issues!”
“Very helpful from begging to end reasonable pricing”
“…e i only had the battery for a few months but it was covered because “overcharged damage” paid for another new battery and my phone was no longer work…”
“They did an amazing job and I will highly recommend them!”
“Excellent place to come to, fast and reliable service.”
“Made it so easy to get an answer to my problem and they were very nice and easy to work with.”
People customers mention
- Adam 32 reviews
- Cesar 6 reviews
- Brad 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Did an amazing job with replacing my iPhone 13 battery. Did it quickly and effectively, my go to spot for any phone issues!
Justin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My phone became a brick and I came in desperate for a repair 20 minutes before closing. Adam was super helpful and friendly. He even stayed over an hour after closing to help me get my phone working. He provided a temporary fix with a plan to get me the right part later in the week. ADAM IS THE BEST! 100% would recommend coming here
Abhash7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I got my Samsung A14 fixed in 30 minutes. They did an amazing job and I will highly recommend them!
ALocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Highly recommend iFix! I’ve used them twice now for phone repairs and cracked/broken screens and have had a great experience both times. Adam helped me on my most recent visit and was friendly. The repair was done fast, the pricing was very affordable, and the whole process was easy.
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Helpful, kind service. I got nice case for my Samsung A16. He installed screen protector so quick and professional.
Brooke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They were super fast and helpful with replacing my camera screen protector! Thank you!
Photos
Customer reviews
4.9 ★★★★★ 437 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Brian Wada1 reviewTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid an amazing job with replacing my iPhone 13 battery. Did it quickly and effectively, my go to spot for any phone issues!
Marcos Gomez1 reviewTotal number of Google reviews Marcos has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent place to come to, fast and reliable service. I recommend using them!
aly anderson1 reviewTotal number of Google reviews aly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service!
Justin Akaka8 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy phone became a brick and I came in desperate for a repair 20 minutes before closing. Adam was super helpful and friendly. He even stayed over an hour after closing to help me get my phone working. He provided a temporary fix with a plan to get me the right part later in the week. ADAM IS THE BEST! 100% would recommend coming here
Abhash Sinha Aggarwal7 reviewsTotal number of Google reviews Abhash has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI got my Samsung A14 fixed in 30 minutes. They did an amazing job and I will highly recommend them!
Tatyana ColinLocal Guide · 9 reviewsTotal number of Google reviews Tatyana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFixed it in 2hrs!! 2 iPads broken screens CRAZY, good deal, super nice. 10/10
Marco Conforti2 reviewsTotal number of Google reviews Marco has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat work, nice staff, perfect charging port cleaning
Michelle Grossnickle2 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful from begging to end reasonable pricing
A RajLocal Guide · 78 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommend iFix! I’ve used them twice now for phone repairs and cracked/broken screens and have had a great experience both times. Adam helped me on my most recent visit and was friendly. The repair was done fast, the pricing was very affordable, and the whole process was easy.
Business details
- Address: Inside Northsight Walmart, 15355 N Northsight Blvd, Scottsdale, AZ 85260
- Phone: (602) 770-5329
- Website: thefixsolutions.com
- Service area: Scottsdale, AZ