Karla Rubalcava1 reviewTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service!!
The Fix - Phone Repair, Tablet Repair and Accessories in Walmart Odessa
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%93+26.3Replies to reviews 8%50+4.1Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 31 apple repair servicesPosition by Experts Score among all companies we track in this category. · better than 67%
5.0 ★★★★★ 356 Google reviews · 24 photos
98%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review
The Fix - Phone Repair, Tablet Repair and Accessories in Walmart Odessa at a glance
Customers frequently cite quick turnaround times, friendly staff, and competitive pricing for phone and tablet repairs. Many reviewers highlight the shop's professionalism and helpfulness in diagnosing issues. However, one recurring criticism involves a dispute over screen damage and billing, where a customer alleged the device was mishandled and charged without a full repair.
- Google rating: 5.0 out of 5 from 356 reviews (98% five-star).
- Reviews on this page: 356 Google reviews (174 with written comments, 8 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: October 19, 2026.
- Service: Apple Repair Service serving Odessa, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Fix - Phone Repair, Tablet Repair and Accessories in Walmart Odessa: 94/100 on this factor. Category median: 92.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Fix - Phone Repair, Tablet Repair and Accessories in Walmart Odessa: 93/100 on this factor. Category median: 90.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Fix - Phone Repair, Tablet Repair and Accessories in Walmart Odessa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Fix - Phone Repair, Tablet Repair and Accessories in Walmart Odessa: 50/100 on this factor. Category median: 72.C
50
Bar = this company · dark tick = category median.
Star ratings
356 Google reviews we collected
- 5 stars34998%
- 4 stars31%
- 3 stars10%
- 2 stars00%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 174 written reviews
- Praise17099%
- Complaints21%
Topic share
How often each topic comes up in the written reviews
- Speed & response4124%
- Quality & results4023%
- Staff & attitude3722%
- Price & value2615%
- Would recommend2313%
- Communication32%
- Honesty & trust21%
What customers talk about
We read 174 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Such a great experience 10/10 I recommend & super quick!”
“Got my phone back fixed a 100% Ethan did an awesome job highly recommend The fix if you're in need of phone repair or computer laptop whatever you go…”
“Best customer service I’ve had in a while the guys is great and really helpful”
“They have a good selection of phone services and products for a great price”
“Very good prices | Everything is very beautiful, I recommend it”
“They were knowledgeable and provided a clear explanation of the problem and the repair process.”
“I highly recommend them to anyone in need of quick, reliable phone repairs.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jonah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Messed my screen up, there was black spots and glitches over it, and he tried to say that it was already there when I have video proof that it wasn’t and charged me 50 juts to take the screen off and power off the phone didn’t replace it or anything and very disrespectful
Randy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Got my phone back fixed a 100% Ethan did an awesome job highly recommend The fix if you're in need of phone repair or computer laptop whatever you got he can fix it
Raul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Very professional, good attitude, great customer service. Will definitely be back .
Mayella2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Did my screen protector under 5 mins. The costume service was amazing as well!! Best experience ever.
Carmen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Albert was so helpful and knowledgeable about what I needed for my phone! Will definitely recommend!!! Thank you so much
Arnaldo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Estuvimos aki en el fin. A garrar un cubridor para el tel y el muchacho alto muy amable y atento los recomiendo...
Photos
Customer reviews
5.0 ★★★★★ 356 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Oran B3 reviewsTotal number of Google reviews Oran has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional
Rigo Piñon1 reviewTotal number of Google reviews Rigo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buen trabajo rápido 👍🏼👍🏼👍🏼
Immy Penaloza3 reviewsTotal number of Google reviews Immy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe did amazing
aralymdiva7 reviewsTotal number of Google reviews aralymdiva has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good place to come fix phones
OGv Savage4 reviewsTotal number of Google reviews OGv has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service fast too
Brissa Acosta2 reviewsTotal number of Google reviews Brissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlefixed my phone perfectly and quickly!
Timothy Baker6 reviewsTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEthan
Jonah Murray1 reviewTotal number of Google reviews Jonah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMessed my screen up, there was black spots and glitches over it, and he tried to say that it was already there when I have video proof that it wasn’t and charged me 50 juts to take the screen off and power off the phone didn’t replace it or anything and very disrespectful
Response from the owner · 4 weeks ago
We have thoroughly reviewed our service records for the past two months and have found no repair, service, or customer record under your name that matches the claims made in your review. Our technician has over 25 years of professional experience in electronics repair, and we stand behind the quality and professionalism of our work. Customers are absolutely entitled to share their genuine experiences. However, posting inaccurate or misleading claims about a business without a verifiable service record is not acceptable. Personal opinions do not justify making statements that unfairly damage the reputation of our business or our technician. If you were in fact a customer, please provide your repair ticket, receipt, or the date of service so that we can verify your claim and address it accordingly. Until such information is provided, we have no record or evidence supporting the experience described in this review.
Francisco Dominguez8 reviewsTotal number of Google reviews Francisco has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey do a great Job every time i come!!
The Fix - Phone Repair, Tablet Repair and Accessories in Walmart Odessa on Google Maps →
Business details
- Address: 2450 NW Loop 338 State Rte W, Odessa, TX 79763
- Phone: (432) 880-0270
- Website: thefixsolutions.com
- Service area: Odessa, TX