S B1 reviewTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery quick
The Fix - Walmart Scottsdale
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%93+26.3Replies to reviews 8%69+5.7Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 30 iphone screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 62%
4.9 ★★★★★ 372 Google reviews · 24 photos
98%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
17%reviews answered by the owner
Oct 2026latest review
The Fix - Walmart Scottsdale at a glance
Customers frequently cite the shop's speed, noting that repairs like screen replacements are often completed within twenty minutes. Reviewers also highlight affordable pricing and friendly staff who communicate effectively while using professional equipment. However, some low-star reviews mention issues with repair quality, such as screens locking up after service, and note that the selection of cases for non-Apple devices is limited or of poor quality.
- Google rating: 4.9 out of 5 from 372 reviews (98% five-star).
- Reviews on this page: 372 Google reviews (316 with written comments, 14 with photos).
- Owner responses: the business replied to 17% of reviews.
- Most recent review: October 19, 2026.
- Service: iPhone Screen Repair Service serving Scottsdale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other iphone screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Fix - Walmart Scottsdale: 94/100 on this factor. Category median: 93.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Fix - Walmart Scottsdale: 93/100 on this factor. Category median: 90.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Fix - Walmart Scottsdale: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Fix - Walmart Scottsdale: 69/100 on this factor. Category median: 95.B
69
Bar = this company · dark tick = category median.
Star ratings
372 Google reviews we collected
- 5 stars36498%
- 4 stars21%
- 3 stars21%
- 2 stars00%
- 1 star41%
Praise vs complaints
Phrases our text analysis found in 316 written reviews
- Praise38698%
- Complaints72%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude9925%
- Speed & response8421%
- Quality & results7920%
- Price & value6918%
- Would recommend5113%
- Honesty & trust82%
- Communication31%
What customers talk about
We read 316 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very good service and using professional equipments, loved the service as well”
“To get phone fixed and he did it in less 10 minutes fast good service thank you”
“He’s very supportive, communicates very well, uses professional equipment, and provides excellent service.”
“…rth it and they’re not going to give money back or fix it again for a poor job they did so don't even bother coming here for your phone…”
“Was able to fix my screen in less than 20 mins with a great price!”
“…racked and all for the price of 220 just don't ever come here its not worth it and they’re not going to give money back or fix it again for a poor job…”
“I would absolutely recommend this place to family and friends.”
“He works so fast, and he fixed my charging port for a low priced, honest work, and really quick”
“Saved helped me right away when I came it and explained what could be wrong with my phone, and the different ways that it could be fixed.”
People customers mention
- Mohammed 4 reviews
- Nazir 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The gentle man took really good care of me and met my needs . I’ll be going to his store inside of Walmart anytime I need anything for my phone . 📱 thanks again .
Destiny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service right away! Was able to fix my screen in less than 20 mins with a great price! Highly recommend
Fahad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
The Asian guy is a really nice person. He’s very supportive, communicates very well, uses professional equipment, and provides excellent service.
Jay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Son came To get phone fixed and he did it in less 10 minutes fast good service thank you
OrlinityLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Really cool stuff came in. He helped me and he even provided me a phone case after getting the screen and a screen protector. Great prices on everything and great service too. Of course I would wanna avoid coming back for anything broken, but looking forward to coming back here if anything does break.
cam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nasir, fixed my phone and my moms phone speaker by cleaning it out no charge . We were having trouble hearing people and they were having trouble hearing us. Highly reccomened . Super nice
Photos
Customer reviews
4.9 ★★★★★ 372 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Steve Shouse1 reviewTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe gentle man took really good care of me and met my needs . I’ll be going to his store inside of Walmart anytime I need anything for my phone . 📱 thanks again .
Chad Baker1 reviewTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service from Valeria.
Drew CortezLocal Guide · 412 reviewsTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast quick and friendly service. Thank you Chef D
Cecilio García2 reviewsTotal number of Google reviews Cecilio has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEs un buen lugar se lo recomiendo
Destiny Ramirez2 reviewsTotal number of Google reviews Destiny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service right away! Was able to fix my screen in less than 20 mins with a great price! Highly recommend
Jonathan Ong1 reviewTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good customer service! He cleaned my phone when I bought a new case.
Joshua RyanLocal Guide · 115 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleValeria was super helpful! Great shop!
Fahad Ahmed2 reviewsTotal number of Google reviews Fahad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe Asian guy is a really nice person. He’s very supportive, communicates very well, uses professional equipment, and provides excellent service.
Alberto Rodriguez1 reviewTotal number of Google reviews Alberto has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service. Great pricing as well for any phone repair needs
Business details
- Phone: (480) 580-7989
- Website: thefixsolutions.com
- Service area: Scottsdale, AZ