Customers frequently cite honest diagnostics, clear communication, and reasonable pricing as key reasons for their loyalty to The Garage. Services range from routine maintenance to complex repairs, with many noting the shop avoids unnecessary upsells. However, a recurring criticism involves significant delays in completing scheduled appointments, such as oil changes and tire rotations, taking several hours longer than expected.
Google rating: 4.9 out of 5 from 504 reviews (96% five-star).
Reviews on this page: 504 Google reviews (423 with written comments, 5 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 16, 2026.
Service: Garage Door Repair Service serving Pelham, Alabama.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
504 reviews on Google
5★486
4★7
3★1
2★1
1★9
Reviews from Google, shown as published (original wording, unedited).
JB
Joel Busby1 review
★★★★★
Another wonderful experience at The Garage. Mackey and Bob and others, went out of their way to explore an off-the-beaten path problem for us. We came in asking for a certain service, assuming a certain problem and they were quick to ensure us that it was unnecessary! They communicated at every step for us and saved us money at every turn. The kindness and generosity of this place always exceeds my expectations.
Super nice, super professional. Very efficient. They enjoy what they do and it shows in their work. The truck was towed in due to a leaky radiator. I noticed a couple of days later that they had topped off the air in my tires. (Pressure had dropped with cooler temperatures.) I loved that extra effort.
Bob and the guys at The Garage always do a great job taking care of my vehicles. I appreciate the way they communicate. It’s never fun when you have car problems but it is comforting knowing they can be trusted. Highly recommend.
When you find an auto shop you trust, you go back. I’ll never trust my vehicles with anyone else. Honest and reliable! The give you the whole story and let you decide, no scare tactics, no upsell. I gave them 5 stars only because 10 wasn’t an option. If you need work done, trust The Garage
Price assessment: Reasonable price
Services: General repairs & maintenance, Auto engine diagnostic
Top-notch customer service. We trust The Garage to give honest opinions and reasonable prices. They have great communication about timeline, servicing, and pricing. I also appreciate it when they give us a heads up when servicing will be needed in future, so we can plan accordingly. We highly recommend The Garage to all our friends!