Google reviewers rate this Newcastle pet groomer five stars across fifty-six reviews, highlighting punctual appointments, clear communication, and reasonable pricing. Customers frequently praise the staff for handling anxious, elderly, or matted dogs with patience and gentleness, noting that the facility remains clean and dog-friendly. While no common criticisms appear in the provided excerpts, the owner has not replied to any of the reviews.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
If you want your fur baby well groomed with a gentle hand, this is the place. Monica is wonderful, you can just tell she really cares. Our little hot mess was given The Grand Dog package (full groom), and now he looks like a teddy bear 🧸!! Thank you Monica! We will see you again soon! Before and after pics ❤️
Chachi always has a great experience at The Grand Dog. Everyone there is so kind and very compassionate. They listen to what you say!!
The ladies here are fantastic! They truly love what they do and goodness, they go above and beyond! Thank you for taking care of my elderly babies! They look and feel wonderful!
Today was our first time visiting, and Monica was able to accommodate our extremely anxious, reactive dog. She was very kind, patient, and understanding with him. We were hoping to get even just one of his paws done, but Monica was able to trim all of his nails. We are very grateful for her, and will be recommending her to anyone who is looking!
So we have been using Monica for about six months now. We have two golden doodles. Every single time she does a tiptop job. She’s extremely polite and a great communicator. I could not recommend her more.
We love all the girls at the Grand Dog. They take care of our fur babies so well!! We’ve used them for almost a year now and so glad we made the change
“Heather and the staff did a wonderful job with our 2 dogs—one of which had his first grooming ever and was a nervous boy. Both dogs came out sparkly clean, smelling great, and most importantly of all happy. Highly recommend for all of your grooming needs.”
We recently got a puppy, he’s as rambunctious as they come. Monica did an amazing job with him! She made him feel comfortable and confident during the groom. Rigg loves her and we would recommend her 10 times out 10! She’s so calm and patient even with crazy pups. She has a great eye for detail. You can tell she loves her profession and takes great pride in her work. We will definitely be back! The salon was clean and well kept. Request Monica for all your grooming needs!
Heather did a wonderful job with Tres'. He was nervous but, she took her time with him and he looked happy & beautiful when I picked him up! Thank you Heather!
Second groom here, love that we have a great option in Newcastle! Everyone is friendly and appointments are always on time. Highly recommend!