Customers report that The Grout Doctor provides services like regrouting, sealing, and cleaning for showers and floors, often noting punctual arrival and clear communication regarding estimates and maintenance. The business maintains a 4.9 rating from 76 reviews, with the owner responding to 99% of feedback. While most reviewers highlight professional results, low-star comments criticize strong chemical odors and messy application, suggesting that not all work meets quality standards despite the high overall average.
Google rating: 4.9 out of 5 from 76 reviews (99% five-star).
Reviews on this page: 76 Google reviews (74 with written comments, 5 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: July 14, 2026.
Service: Grout Cleaning Service serving Huntington Beach, California.
Data from Google, last updated November 10, 2026.
Star ratings
76 Google reviews we collected
4.9of 5
5 stars7599%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 74 written reviews
98%praise
Praise17798%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4424%
Quality & results4123%
Would recommend3419%
Speed & response2313%
Price & value2112%
Communication127%
Honesty & trust63%
What customers talk about
We read 74 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the start, Dina, who handles administrative support and scheduling, was professional, kind, and incredibly helpful.”
“If you are looking for a company who does quality work, great pricing and provides outstanding communication from start to finish.”
“It just looks horrible.”
“Will 100% come back if another project is needed and would definitely recommend.”
“From the first phone call to the final payment, Dina and Elvin were kind, courteous, responsive and professional.”
“For us it was worth the money for a professional to do the job right.”
“…tained the shower doors and Elvin made everything look brand new and explained how to care for everything properly to remain the look.…”
“I was disappointed and knew I had to find someone more reliable.”
People customers mention
Elvin24 reviews
Dina10 reviews
Jenkins9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Came here after a poor job by another contractor, and Elvin from the Grout Doctor did a spectacular job. From start to finish the process was very seamless and we had 3 jobs that were executed excellently. Elvin was also very prompt and professional. Will 100% come back if another project is needed and would definitely recommend.
Response from the owner · 3 months ago
Thank you so much for your wonderful review! We truly appreciate your recommendation and look forward to helping you again whenever you need us. Thanks for choosing The Grout Doctor!
Jami MartinLocal Guide · 32 reviewsiTotal number of Google reviews Jami has written across all businesses on Google Maps, not just this one.
If you are looking for a company who does quality work, great pricing and provides outstanding communication from start to finish...then look no further! Elvin is your guy. I am a designer and had Elvin come out and clean some challenging stains on limestone flooring and seal/caulk outdoor BBQ & bathrooms. He did a phenomenal job and I was so amazed at his detail to attention and quality of his work. He is VERY knowledgable about stone/ tile and I highly recommend him. He books up fast, but is well worth the wait.
Thank you again ELVIN!
Response from the owner · 11 months ago
Thank you so much for the kind review! We are grateful to know that Elvin was able to was able to surpass your expectations! Thank you for the recommendation as well!
Rachel Knight3 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
I recently hired The Grout Dr. to regrout around my tub and clean/polish and reseal the marble floors, showers, and countertops in my two bathrooms. A previous company had claimed to complete this job, but their work left a lot to be desired--the marble was far from clean, and they never even discussed proper drying times before or after the service. I was disappointed and knew I had to find someone more reliable.
After searching online, I came across The Grout Dr. and immediately gave them a call. From the start, Dina, who handles administrative support and scheduling, was professional, kind, and incredibly helpful. She efficiently coordinated the estimate, booked the appointment, and was available to answer all of my questions. I always felt informed and supported throughout the entire process.
Elvin Jenkins, the technician who completed the work, arrived right on time and did phenomenal work. Not only was the quality of the job excellent, but he also took the time to educate me on how to properly care for marble. I was so impressed that I ended up purchasing his recommended cleaning products--which I now love! They work beautifully, leaving my floors clean and streak-free.
I highly recommend The Grout Dr. to anyone needing marble or tile care. In fact, I've already scheduled Elvin to return for additional work in my kitchen! Thank you, Grout Dr., for your outstanding service.
Response from the owner · a year ago
Thank you so much for the lovely review! It is so nice to know we could make such a difference! It was a pleasure working with you as well. Looking forward to our next visit!
Joanna Ngo5 reviewsiTotal number of Google reviews Joanna has written across all businesses on Google Maps, not just this one.
Elvin did an amazing job with our guest shower and our shower in our master bedroom. For our guest shower, we asked for a recaulk along the rims of the tub, and for our master bedroom shower, he regrouted the floor and the surrounding walls. We provided pictures and were given estimates based off the pictures, which is really convenient. Dina was amazing with scheduling. Elvin was very professional and efficient. After each job was done (we did them on different days), we just paid the price exactly as estimated. I highly recommend!
Response from the owner · a year ago
Thank you for the kind words and 5 star review! It was a pleasure working with you too! Thank you so much for the recommendation as well!
pat plattnerLocal Guide · 66 reviewsiTotal number of Google reviews pat has written across all businesses on Google Maps, not just this one.
We recently used The Grout Doctor to reseal and recaulk our shower floor. Our shower floor has pebbles. I didn't realize by using soft scrub with bleach I was harming the floor. We also have hard water that had stained the shower doors and Elvin made everything look brand new and explained how to care for everything properly to remain the look. He even gave me some cleaner to properly keep the space looking new. They do sell the cleaner if I need it in the future. Who knew , I wasn't taken proper care , with knowledge I can maintain it. Elvin is very knowledgeable and really took a lot of time to do the job right and explain everything to me. I want to also mention Dina , who took my calls and set up my appointment. She was so sweet and knowledgeable too. They are very professional and I will definitely recommend and use them again.
For the reviews that I read saying you can do it yourself and save money. Elvin was here for around 4-5 hours .For us it was worth the money for a professional to do the job right.
Response from the owner · 2 years ago
Thank you so much for the kind review! It was a pleasure working with you! We are more than happy to help and we are glad we could make it easy for you! Thank you!
D.J. Montenaro8 reviewsiTotal number of Google reviews D.J. has written across all businesses on Google Maps, not just this one.
My wife and I are honestly extremely pleased with results of grout cleaning, floor finishing and sealing. We have ceramic tile installed in kitchen, powder room and adjacent family room. It is 15 years old, and we care for it. However after Mr. Jenkins and crew left our tile floor was brand new looking. We would recommend Grout Doctor in South Orange County with enthusiasm.
Response from the owner · 2 years ago
Thank you so much for the nice review! It was a pleasure working with you! We appreciate the recommendation too!
Kevin Schult11 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Elvin. worked on both of our bathrooms. His work was exceptional. The Shower floor in our first bathroom provided a challenge, however he had it looking like new when he was finished. We were very pleased with his expertise and knowledge in regards to correcting our problem. We will definitely use him again if there is need.
From the first phone call to the final payment, Dina and Elvin were kind, courteous, responsive and professional. I had two showers that needed attention. Elvin came out for an estimate and provided detailed explanation of what needed to be completed and gave me options on his service. My showers look brand new! HIs attention to detail and patience to get it perfect is apparent. I highly recommend him if you need your grout cleaned, refreshed or replaced.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Grout cleaning
Response from the owner · 3 years ago
Thank you so much for the nice review! It was a pleasure working with you! We appreciate the recommendation too!
Kean GananLocal Guide · 52 reviewsiTotal number of Google reviews Kean has written across all businesses on Google Maps, not just this one.
I have completed many rehabs on homes and apartment complexes and therefore have evaluated various contractors and their work ethic. Elvin is one of the BEST contractors I have had the pleasure of dealth with; He is Personable, Knowlegeable and Efficient with very reasonable pricing. The Office Manager Dina is efficient as well in scheduling and addressing any concerns. If you have any issues with "GROUT"..he is definitely THE DOCTOR you Want!!! It is a "No Brainer". Thank You Elvin for a Great Job, and will utilize your service again in a Heart Beat if I have any other Grout Issues!!!
Response from the owner · 8 years ago
Thank you Kean! We appreciate the opportunity to earn your trust and look forward to hearing from you again.
