Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
The Honest Plumber - Bay City logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%78+45.8Reliability 26%66+17.2Value 15%100+15.2Experts Score= 78Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

The Honest Plumber - Bay City

Bay City, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 10 water heater repair · 4.8★ from 39 Google reviews

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Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Honest Plumber - Bay City is better than 78% of water heater repair.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Honest Plumber - Bay City is better than 66% of water heater repair.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Honest Plumber - Bay City is better than —% of water heater repair.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Honest Plumber - Bay City is better than 100% of water heater repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Honest Plumber - Bay City is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Honest Plumber - Bay City is better than —% of water heater repair.–
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Reviews for your job

Customers hired The Honest Plumber - Bay City for 4 kinds of job.

The Honest Plumber - Bay City for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Toilet repair”

David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I've called The Honest Plumber a couple times now, and they are great! This time, our (only) toilet unexpectedly backed up. I had no success plunging it at first, so I called Erik. He got back to me quickly, then actually walked me through how to do a good plunge, plus gave me a few other tips, ultimately saving me…

Toilet repair
ValerieLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I called the honest plumber and I received great service and he was here right away. Great price and very nice explained everything I will be calling them to do all my plumbing. Erik was great.

Paid $200–400Reasonable priceToilet repair
Diane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Erik was fantastic! Even though he was booked for the day, he stopped over to check on the problem (leaky toilet) and came back after hours to fix it. If we ever need service again, we will definitely use honest plumber!

Reasonable priceToilet repair
Kristin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Erik answered the phone on the first call and was able to come to the house within 30 minutes. He let me know what he was doing and any change in pricing every step of the way. Erik will be our only call for a plumbing issues in the future.

Paid $200–400Reasonable priceToilet repair
Rachel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Erik was absolutely amazing and a lifesaver! He went out of his way to make sure we didn’t have to go without a toilet while our house was going through restoration. He was so helpful, kind, and went above and beyond to make a stressful situation a little easier. We really appreciate everything he did and would definitely recommend Erik to anyone!

Reasonable priceToilet repair
Clemente6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Did a good job

Toilet repair
Frankie3 months ago★★★★★

Rating only, no written review.

Paid $1–200Great priceToilet repair

Price

$248-29% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 39%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair7—
Plumbing leak detection2—
Plumbing pipe repair2—
Water heater installation2—

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