Analyzing 8,218,7238.2M ReviewsFor 23,27623.3K Experts
The House Team receives a perfect 5/5 rating from 95 Google reviews, highlighting consistent praise for their professional communication, market knowledge, and assistance with both buying and selling homes. Clients frequently note the team's availability, patience, and long-term relationships, often recommending them for subsequent transactions or community events. A single one-star review cites rude behavior as a reason to avoid doing business, though the owner responded to only 12% of total reviews.
Data from Google, last updated November 4, 2026.
95 Google reviews we collected
Phrases our text analysis found in 90 written reviews
How often each topic comes up in the written reviews
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He handled everything with professionalism, patience, and confidence, always keeping our best interests front and center.”
“If you want agents who will fight for you, communicate clearly, and truly care about their clients, look no further.”
“We bought our house from Brandon Ackerman with The House Team in 2018 and can not recommend him enough.”
“Outstanding service and friendliness with Susan and Chuck.”
“She was responsive, honest, and always took the time to explain our options so we felt confident in every decision.”
“We love the House team, honest hard working and will help guide you until your home sells.”
“their process is efficient and ensures the best outcome, whether I am the buyer or the seller!”
“This is a professional team that marketed our home in downtown Memphis at a great price and quickly.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 95 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Worked so well as a team to support us buying a new home and getting our previous house off the market. Sarah is kind and intentional. And their team, including Chuck, helped us when we had questions about renting out our other property.
We love the House team, honest hard working and will help guide you until your home sells.
I can’t believe how welcoming this community is. My parents bought our house 8 years ago and things have been so smooth. There are so many events to go and meet with the community and this is a great community to buy a home, not just a house. This community makes it feel like home.
We truly cannot recommend our realtors enough. Chuck House, who helped us sell our home, was incredible throughout the entire process. Selling a house in this market is tough, but he made it as smooth as possible—even while dealing with an extremely difficult buyer. He handled everything with professionalism, patience, and confidence, always keeping our best interests front and center. On the buying side, Sarah Pepion Heathcock was just as amazing. We ended up with a very challenging seller, and she navigated every obstacle, advocated for us, and never backed down when things got complicated. She was responsive, honest, and always took the time to explain our options so we felt confident in every decision. This process could have been incredibly stressful, but because of Chuck and Sarah, it wasn’t. If you want agents who will fight for you, communicate clearly, and truly care about their clients, look no further.
If you want a realtor that's amazing, confident, determined, resourceful, hard working and dedicated. Sarah Heathcock is the agent you want on your side to go to battle for your future dream home. She is very knowledgeable and has the resources to assist in the planning, buying and closing on your forever home. There has been many times I have a thought or question and Sarah is just a phone call away. I have called her early in the the morning or late in the evening stressed about not understanding the process and she has such a calming demeanor and takes the time to explain and offers options to make me feel at ease. Sarah is such a joy to work with and I'm so blessed that my mortgage loan officer referred her to making my dream home come true! So, if you're in the market to buy a home, Sarah Heathcock is your go to realtor! She treats you like family!
Sold my house in 2 weeks!! Love the House Team!!
We recently bought our very first home, and working with Sarah was easily the best decision we made in the entire process. From day one, she treated us like more than just clients — she treated us like family. We had a million questions, a few nervous moments, and plenty of uncertainties, but she handled every step with patience, honesty, and genuine care. Million thanks Sarah!!!
Chuck and Susan are the best realtors!! They were super helpful with the whole process and I can’t recommend any better realtors than them. Thank you so much!!
Best realtor we ever worked with!
Sarah was focused and attentive to our needs throughout the entire process. We always knew our current options and next steps. We have bought more than 10 houses in our life and this was by far the best experience.
Analyzing 8,218,7238.2M ReviewsFor 23,27623.3K Experts