The Junkluggers of Austin | Furniture and Junk Removal at a glance
Google reviewers rate the service 4.9 out of 5 based on 891 reviews, with the owner responding to 88% of feedback. Customers frequently praise the company for punctuality, efficient same-day or next-day scheduling, transparent pricing, and professional, friendly staff who handle various items like furniture and large appliances. Recurring criticisms involve discrepancies between initial phone quotes and final charges, additional fees for labor or dense materials, and isolated instances of missed appointments or refusal to provide in-person estimates.
Google rating: 4.9 out of 5 from 891 reviews (96% five-star).
Reviews on this page: 891 Google reviews (671 with written comments, 20 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: November 3, 2026.
Service: Property Cleanup Service serving Austin, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
891 Google reviews we collected
4.9of 5
5 stars85296%
4 stars202%
3 stars51%
2 stars20%
1 star121%
Praise vs complaints
Phrases our text analysis found in 671 written reviews
98%praise
Praise1,42698%
Complaints252%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response43130%
Staff & attitude39527%
Price & value17412%
Would recommend16812%
Quality & results16511%
Communication816%
Honesty & trust373%
What customers talk about
We read 671 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Easy to schedule; on-time; friendly and professional; work at a fast pace and get the job done in record time.”
“They were on-time, super polite and altogether a great experience.”
“I called the Junkluggers, they came the same day and were able to pick up as well as quote me a reasonable price for what is still pending in my garage.”
“On top, they grossly overcharged.”
“The ease of online appointments and the customer service on the phone made me a customer for life.”
“Then they pressed five stars on their review of themselves and submitted it.”
“Great experience Keely and her teammate knocked it out quick and efficiently!”
“Booking online didnt work for some reason, but I called in and got everything set up for the next day.”
“Lots of communication about timing and they were super efficient and friendly.”
“The pricing is transparent, their process is smooth, and their staff members are very courteous.”
People customers mention
Brandon30 reviews
Ben15 reviews
David14 reviews
Mike12 reviews
Alysia12 reviews
Nate11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The best to clean up service ever! I would definitely use this if you are trying to get rid of items you don’t need.
Response from the owner · a week ago
Jia, we're glad letting go of things you don't need ended up feeling easy! Thank you for taking a moment to write this and for passing our name along. Big or small, we lug it all!
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Alexandra ProskLocal Guide · 16 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Friendly, professional, and quick service. They had same and next-day options, came on time, and gave me a 30-45 minute heads up. Would definitely use their services
again!
Response from the owner · a week ago
Alexandra, having a same or next-day junk removal option sure helps when you're working around a busy schedule! Thank you for taking the time to write this, and we'll be ready whenever the next round of clutter needs to go.
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Katherine Fibiger8 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Luggers were great! Very easy process from beginning to end. They were on-time, super polite and altogether a great experience.
Response from the owner · 2 weeks ago
Katherine, an on time crew and an easy process make for a good day! Thank you for taking a moment to post your feedback, and big or small, we'll lug it all whenever you need us again.
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Craig Gripentrog (BeardedLawDawg)Local Guide · 50 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Came on a Saturday within 30 minutes to remove an old 85” tv and they were 60% less expensive than Best Buy.
Response from the owner · 3 weeks ago
A Saturday pickup within half an hour for an 85 inch TV? We love it, Craig! That old set will go through electronics recycling so it stays out of the landfill, and we appreciate you trusting us with it.
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Lakisha LeeLocal Guide · 11 reviewsiTotal number of Google reviews Lakisha has written across all businesses on Google Maps, not just this one.
We could not have asked for a better experience with Junkluggers! Our family is in the midst of a transition after the passing of a family member and needed assistance clearing items from the home. It was very easy to schedule an appointment. Justin was amazing, very professional, and treated the home with respect. He went even further to verify some items before removing them.
Response from the owner · 3 weeks ago
Lakisha, we’re sorry for the loss of your loved one, and honored your family welcomed us into the home during such a tender time. Justin understands that every piece can hold sentimental value, which is why he double checked items before anything left. We hope the day brought a little peace, and we’re grateful for your family’s trust.
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Shelly Mcelligott5 reviewsiTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
The Best. Easy to schedule; on-time; friendly and professional; work at a fast pace and get the job done in record time. This is my fourth time to use Junkluggers and they don't disappoint.
Response from the owner · 3 weeks ago
Four times and counting! We love having you as a repeat customer and appreciate you continuing to trust our Luggers. Thanks for another fantastic review!
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Aaron Miller2 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
The team that came to my house did a great job. Lots of communication about timing and they were super efficient and friendly.
Response from the owner · a month ago
Lynda, good communication makes a pickup so much easier! Thanks for trusting our Luggers and for letting us know the crew treated you well.
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Janet keller dyeLocal Guide · 10 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Donald (I think that’s right) and Charlemagne arrived exactly on time. They were friendly and polite, were able to give me a quote quickly, and were able to have the truck loaded, and my eyesore of a trash pile was gone!! Appreciate Junkluggers for ease of scheduling and hiring employees who are ready to help out in a quick, efficient manner. Thank you!!!!
Response from the owner · a month ago
Janet, there’s nothing quite like watching an eyesore of a pile finally disappear! We’re glad everything from scheduling to getting the truck loaded was quick and easy for you. Thanks for recognizing Donald and Charlemagne and for sharing such a great review!
The Junkluggers of Austin
