Junk removal service · Locust, NC · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%46+3.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#86 of 110 junk removal servicesiPosition by Experts Score among all companies we track in this category. · better than 22%
5.0★★★★★746 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise The Junkluggers of Charlotte for punctuality, efficient service, and professional communication. Reviewers note that the team often provides reasonable quotes, sometimes charging less than the initial estimate, and handles items with care. However, a small number of low-star reviews criticize high pricing for small jobs, property damage during removal, and instances of missed appointments or inadequate cleanup.
Google rating: 5.0 out of 5 from 746 reviews (98% five-star).
Reviews on this page: 746 Google reviews (561 with written comments, 11 with photos).
Owner responses: the business replied to 31% of reviews.
Most recent review: October 24, 2026.
Service: Junk Removal serving Locust, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other junk removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
The Junkluggers of CharlotteJunk Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Junkluggers of Charlotte: 96/100 on this factor. Category median: 98.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Junkluggers of Charlotte: 96/100 on this factor. Category median: 98.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Junkluggers of Charlotte: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Junkluggers of Charlotte: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Junkluggers of Charlotte: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Junkluggers of Charlotte: 46/100 on this factor. Category median: 92.C
46
Bar = this company · dark tick = category median.
Star ratings
746 Google reviews we collected
5.0of 5
5 stars73098%
4 stars111%
3 stars00%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 561 written reviews
99%praise
Praise1,20899%
Complaints101%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response34528%
Staff & attitude33427%
Would recommend16413%
Quality & results15313%
Price & value14212%
Communication635%
Honesty & trust171%
What customers talk about
We read 561 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The guys were super quick, efficient, and friendly.”
“Brandon and Justin were awesome, quick, and so helpful!”
“Will definitely recommend for junk removal services!”
“I am so grateful and can not recommend them more highly!”
“They always provide excellent service with top-knotch workers who provide excellent service while being polite and east to work with.”
“Horrible customer service!”
“They were amazing quick and efficient as well as very affordable I highly recommend them”
“A little pricey but very good to have the junk gone.”
“They were prompt, communicative and handled the clearout of our parents' home efficiently and with care.”
“Planning to solely use their trusted services going forward!”
People customers mention
Ryan13 reviews
Antonio11 reviews
Ian8 reviews
Barry7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Junkluggers of Charlotte for 8 kinds of job. Pick one to see what they paid and said.
Savannah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The guys were super quick, efficient, and friendly. Will definitely recommend for junk removal services!
Cristal8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Brandon and Justin were awesome, quick, and so helpful!! Junkluggers is my new favorite!! Will definitely be calling for future purges!! Thank you! So appreciative.
Kristen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The Junkluggers team was a pleasure to work with. They were prompt, communicative and handled the clearout of our parents' home efficiently and with care. I highly recommend them!
Danny4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Very professional. Showed up on time and got the junk out in less than 20 minutes. Worked with me on price as well. Highly recommended
Evadne10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The crew gave me a notice of arrival. They were professional and were able to give me a quote for my original items plus some additional items. Quote was reasonable and accepted. Items were carefully removed from the home. I will use services again when needed.
J4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The guys arrived early and got to work immediately. They were courteous, efficient, and asked all the right questions during the process. I would highly recommend using this service!
The guys were super quick, efficient, and friendly. Will definitely recommend for junk removal services!
Response from the owner · a day ago
Savannah, quick and friendly is how pickup day should feel! Thank you for recommending us for junk removal, and we'll see you around in our can't miss 'em bright green trucks. ♻️ 🛻 💚
Ryan Barclay, Owner, The Junkluggers of Charlotte
Cristal Watson8 reviewsiTotal number of Google reviews Cristal has written across all businesses on Google Maps, not just this one.
Brandon and Justin were awesome, quick, and so helpful!! Junkluggers is my new favorite!! Will definitely be calling for future purges!! Thank you! So appreciative.
Response from the owner · 2 days ago
Brandon and Justin are going to be so happy when they see this, Cristal! Thank you for posting your five-stars, and for those future purges, bring it on! ♻️ 🛻 💚
Ryan Barclay, Owner, The Junkluggers of Charlotte
Kristen Donnino5 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
The Junkluggers team was a pleasure to work with. They were prompt, communicative and handled the clearout of our parents' home efficiently and with care. I highly recommend them!
Response from the owner · 3 days ago
Kristen, clearing out your parents' home is a big and personal job, and we're grateful you trusted the team with that estate cleanout! Treating each item with care matters at a time like this, and we'll donate and rehome everything we can so those belongings get a second life. Thank you for sharing your Junkluggers story. ♻️ 🛻 💚
Ryan Barclay, Owner, The Junkluggers of Charlotte
Danny Westphall4 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Very professional. Showed up on time and got the junk out in less than 20 minutes. Worked with me on price as well. Highly recommended
Response from the owner · 5 days ago
Danny, under 20 minutes and the junk was history! Glad we could work with you on the price, too. Thanks for the recommendation!
Ryan Barclay, Owner, The Junkluggers of Charlotte
Evadne Jones10 reviewsiTotal number of Google reviews Evadne has written across all businesses on Google Maps, not just this one.
The crew gave me a notice of arrival. They were professional and were able to give me a quote for my original items plus some additional items. Quote was reasonable and accepted. Items were carefully removed from the home. I will use services again when needed.
Response from the owner · 6 days ago
Evadne, sometimes the junk pile grows once you start looking around! We’re glad we could take those extra items too and keep the price reasonable. Thanks for trusting our Luggers with the haul!
Ryan Barclay, Owner, The Junkluggers of Charlotte
J R4 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
The guys arrived early and got to work immediately. They were courteous, efficient, and asked all the right questions during the process. I would highly recommend using this service!
Response from the owner · a week ago
We’re grateful you’d point others our way! Asking the right questions up front keeps our donation first, recycling focused process on track, and the team loved helping with your home.
Ryan Barclay, Owner, The Junkluggers of Charlotte
Terri Fournet4 reviewsiTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
OmGosh. Junkluggers made my clean out experience so easy and painless. As we age and have our years of accumulation, it feels great to accomplish a good clean out. I may even make this an annual project. The guys were very professional and were careful not to damage anything as they removed pieces from my attic. The whole experience was great. Thank you.
Response from the owner · a week ago
Terri, there’s something pretty satisfying about clearing out years of accumulated stuff! We’re glad you could leave the attic hauling to our Luggers and enjoy the extra space without the hassle. Thanks for sharing the photos, and we’ll be ready if this becomes an annual tradition!
Ryan Barclay, Owner, The Junkluggers of Charlotte
June Steelman7 reviewsiTotal number of Google reviews June has written across all businesses on Google Maps, not just this one.
Very prompt! Very polite! Got the job done at a reasonable price!
Would definitely use them again and refer to friends.
Response from the owner · 3 months ago
Joy, prompt service, fair pricing, and a friendly crew make for a pretty good day. Thanks for the recommendation. We’re glad our Luggers could help!
Ryan Barclay, Owner, The Junkluggers of Charlotte
Katrina Hutchins6 reviewsiTotal number of Google reviews Katrina has written across all businesses on Google Maps, not just this one.
Katrina, it was an honor to be welcomed in! We hope to help again whenever you need our can't miss em bright green trucks. ♻️ 🛻 💚
Ryan Barclay, Owner, The Junkluggers of Charlotte
