Google users rate this real estate firm 4.9 out of 5 based on 255 reviews, with the owner responding to 81% of feedback. Clients frequently praise the team for responsive communication, professional guidance through buying and selling processes, and post-closing support. While most experiences are positive, some low-star reviews cite inconsistent representation, being transferred between multiple staff members, and perceived rudeness as recurring issues.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Austin Stiles represented me on a home another Kahler team member listed. He helped me navigate the buying process and negotiated terms from offer thru the inspection. He was also responsive after the sale and sent me a reminder about my owner-occupied status filing. Thanks Austin.
Thank you for the kind review Peter! It was a pleasure working with you to find your home.
We moved 5 years ago and we still love and keep a close relationship with the Kahler team. I know many people who have bought homes in the area and none of them continue to feel the loves and support that Kahler maintains with their clients. Lonnie went above and beyond when we bought her home and she helped us get the first home we put an offer on during an impossible time in the area. We were told we were so lucky we should buy a lottery ticket, but part of why we got our home was because of Lonnie and the team she works with. Don't buy or sell with anyone else in town.
Sarah, thank you so much. We are so thankful for your family, and so grateful we were able to help you when you moved here! ❤️ Lonnie Doney
Very grateful for Bobbie Ragains and the whole Kahler Team. I opted to have my house staged, totally worth it. House was under contract within 24hrs of listing!!
Just sharing.. You have been put on blast allover a FB page for parking in a handicap parking spot at Safeway without the tag to show you are disabled... If you are not handicap like the rest of us, please don't do it again, thank you.
I was in the car pulled over and had just let my wife out. Really???
Bobbie was excellent to work with. She was very knowledgeable about the sale process and expertly guided us to a seamless closing.
Greg and Lisa, thank you so much for trusting me and my team to sell your home in Box Elder, SD. You have been amazing to work with! I am here to guide you with your next investment opportunity in the Black Hills.
Jeremy and his team are fantastic! Great to have as your realtor!!
Thanks Michele!
Lonnie was absolutely amazing from start to finish. Answering all questions, and helping us through the process as first time home buyers. Even after we closed for weeks she checked in on us and asked how it was going. A million percent recommend every person on this team!
I am so proud of you two as first time home buyers. Thank you so much for trusting myself and my team to get you into a beautiful home here in the Black Hills. Lonnie Doney Keller Williams Realty Black Hills
Jeremy was great!
Had an incredible time working with Jeremy and Lonnie on a huge time crunch moving cross country. From first steps to getting our keys we felt heard, understood, and supported. We recommend the Kahler Team to anyone looking to buy in the beautiful Black Hills of the feeist state in the nation!
Thanks so much Katie!
Working with Elissa Erickson was an outstanding experience from start to finish. She’s incredibly prompt—always quick to respond and on top of every detail—which made the entire process feel smooth and stress-free. What really stands out is her depth of knowledge. No matter the question, she had a clear, thoughtful answer and helped us feel confident in every decision we made. Even more importantly, it was obvious that she genuinely had our best interests in mind at all times. We never felt pressured—just supported and well-informed. If you’re looking for a realtor who is reliable, knowledgeable, and truly advocates for her clients, I can’t recommend Elissa highly enough.
Thank you so much for the kind words. We’re so glad you felt supported and confident throughout the process. Elissa truly cares, and we appreciate you trusting our team!
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