Alonso CastorLocal Guide · 38 reviewsTotal number of Google reviews Alonso has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMe encanta esa tienda buena atención gracias
The Kitty Bodega
4.8 ★★★★★ 273 Google reviews · 24 photos
94%five-star reviews
99%reviews answered by the owner
Nov 2026latest review
The Kitty Bodega at a glance
The Kitty Bodega offers cat-specific supplies, grooming services, and knowledgeable staff who provide advice on food and enrichment. Customers frequently praise the friendly atmosphere, unique inventory, and proactive communication regarding pet health. However, recurring criticisms involve rude interactions over parking disputes, pricing concerns, and instances of poor hygiene or unprofessional behavior.
- Google rating: 4.8 out of 5 from 273 reviews (94% five-star).
- Reviews on this page: 273 Google reviews (200 with written comments, 42 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: November 7, 2026.
- Service: Pet Store serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
273 Google reviews we collected
- 5 stars25794%
- 4 stars21%
- 3 stars10%
- 2 stars10%
- 1 star124%
Praise vs complaints
Phrases our text analysis found in 200 written reviews
- Praise14793%
- Complaints117%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude9761%
- Would recommend2315%
- Quality & results117%
- Honesty & trust117%
- Price & value106%
- Speed & response43%
- Communication21%
What customers talk about
We read 200 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We came 15 minutes before they closed but we walked out with a nice chunk of things.”
“Manager or owner of this place, not sure which one she is but the lady with glasses, she is EXTREMELY rude and belligerent!”
“I would 100% recommend going out of your way to come here!”
“I took my cat Glenn here today to receive his first-ever groom and am thoroughly impressed with the overall experience at TKB.”
“Terrible customer service”
“Everyone is kind, knowledgeable, and genuinely caring.”
“If I could buy everything there, I would, because all the items are of great quality and affordable.”
“The store was small and the items were very pricey for their minimal inventory.”
“During one of my kitten’s grooming sessions, they noticed that she had diarrhea and immediately let me know that there was a high chance it could be a parasite.”
“Angie is easy to talk to and will always point you to the right direction when finding the right cat food, toy or litter.”
People customers mention
- Angie 14 reviews
- Montrose 3 reviews
- Octavia 3 reviews
- Sundays 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.8 ★★★★★ 273 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Denise TLocal Guide · 46 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is for little dogs too! Mine loves the duck & blueberry cookies sold near the front $5 for half a bag, $10 full bag. Very kind people!
Response from the owner · a week ago
Awe! Thank you so much Denise! I’m so glad my dog didn’t eat them all last night when he had to spend the night on guard duty after the break in. Those cookies are a hit!
Virginia SandersLocal Guide · 18 reviewsTotal number of Google reviews Virginia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYou might want to rethink how you handle the parking spots!! You might want to welcome a person in and start with kindness!! Ask and not just assume. Maybe let people get out of their vehicle before you accost them. You were rude and it was uncalled for. Selection was nice but kinda expensive.
Response from the owner · a month ago
Thank you for the honesty. Unfortunately, that parking lot is just a nightmare for us. People park in those 2 spots all day long for Dominos and other businesses but we pay for those spots. When I came out and said the spot was reserved it was because I assumed you weren’t there for us since you hit the reserved parking sign then pushed it forward a few feet. No harm, no foul though as I wasn’t upset about that at all. My only interest was making sure the spots are reserved for customers such as yourself. And I was not rude in tone or gesture. I had a mask on as I’m getting over COVID 19, so perhaps the lack of facial expression gave it a different reading….? I’m sorry it offended you, but truthfully I was just trying to make sure customers get those spots. Sometimes even my regular customers show up in a different car and I walk out and tell them the same thing… But when I realize who it is, I apologize. Just like I did this morning. I’m sorry you felt that simple miscommunication and my earnest attempt to save the spaces for people like yourself, warranted a low review. I’ve moved mountains to build this business from literally scraps, and low reviews like this are hurtful, for no real reason other than being upset about what was actually nothing. To anyone reading this, please know that the spots in front of the store with reserved parking signs are for our customers, such as yourself. Any miscommunication about that is simply a miscommunication.
Jyoti CameronLocal Guide · 26 reviewsTotal number of Google reviews Jyoti has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHidden gem! 🐈🐈⬛🐈🐈⬛🐱
Response from the owner · a month ago
Awe! Thank you!! We like to think so. :-)
Alexandria Lugo5 reviewsTotal number of Google reviews Alexandria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo much fun visiting and shopping at a cat only pet store!
Response from the owner · a month ago
Thank you for the reveiw! Hope your cat(s) loved their loot! :-)
Citlalli Aguilar9 reviewsTotal number of Google reviews Citlalli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe Kitty Bodega is heaven on earth for a cat parent. I spoil my 4 babies rotten, and this place has it all plus more !!! We came 15 minutes before they closed but we walked out with a nice chunk of things. Such amazing people working the store too, I can’t wait come back soon <3
Response from the owner · 2 months ago
Awe!!! That’s really nice thank you! We do believe STRONGLY in the spoiling of the kitty roos! Glad to be of assistance in that regard!
Christina CantuLocal Guide · 115 reviewsTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful advice and tips for feeding and grooming! Our cats LOVE the new toys we bought here - they won't stop playing with them!!
Response from the owner · 2 months ago
Oh, that is so lovely to hear! Happy cats are exactly why we do what we do! And thank you for the awesome review!
Maria FosterLocal Guide · 38 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe friendliest staff, so nice and helpful! Some dog food and snacks available too
Response from the owner · 2 months ago
Thank you for the great review!! So glad you found us! Tell your babies we said hi!
Gilbert GarciaLocal Guide · 21 reviewsTotal number of Google reviews Gilbert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe selection was amazing. I love that it catered to cats, which is a hard thing to buy product. They were more than helpful, knowledgeable, and just overall friendly.
Response from the owner · 2 months ago
Thank you so much for the review! It always matters to us small business people! And I will make sure the team knows you mentioned everyone! :-)
IsaacLocal Guide · 97 reviewsTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI took my cat Glenn here today to receive his first-ever groom and am thoroughly impressed with the overall experience at TKB. Not only did Angie proactively call me for some initial Q&A, but the environment and groom itself were both spectacular. Madison did an amazing job taking care of Glenn. His coat feels considerably softer and more coarse than it ever has before. Not to mention, the vibes here are awesome and it truly feels like a haven for cat lovers in HOU. I will definitely be taking Glenn back here for future appointments.
Response from the owner · 2 months ago
Awe! Thank you, Isaac! Madison said thanks as well! Glenn was a perfect angel and we look forward to seeing him back here in a couple months. Tell him Happy Caturday, from the TKB team!
Business details
- Address: 3217 Houston Ave, Houston, TX 77009
- Phone: (713) 242-8985
- Website: thekittybodega.com
- Service area: Houston, TX