Google reviewers rate The Midway Laundry 4.8 out of 5 based on 201 reviews, with the owner responding to all of them. Customers frequently praise the facility's cleanliness, modern machines, and helpful staff who assist with payment processes. However, several low-star reviews criticize the pricing as high compared to other local options and note that the cashless, app-based payment system creates barriers for some users.
Google rating: 4.8 out of 5 from 201 reviews (93% five-star).
Reviews on this page: 201 Google reviews (181 with written comments, 39 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 29, 2026.
Service: Washer Dryer Hookup Service serving San Diego, California.
Data from Google, last updated November 2, 2026.
Star ratings
201 Google reviews we collected
4.8of 5
5 stars18693%
4 stars63%
3 stars10%
2 stars21%
1 star63%
Praise vs complaints
Phrases our text analysis found in 181 written reviews
98%praise
Praise19098%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8846%
Would recommend3518%
Quality & results2010%
Price & value2010%
Speed & response1910%
Communication63%
Honesty & trust53%
What customers talk about
We read 181 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was having a hard time trying to figure out how to pay and Gabby helped me out tremendously and she was super sweet.”
“I highly recommend … especially to anyone who has an older washer & dryer!”
“I think this store does an exceptional job, and Miss Gaby's service is wonderful.”
“The place is clean, staff is professional, prices are reasonable.”
“The machines are efficient and my laundry always comes out better than any other laundromat I've used in the past.”
“She explained everything to us, helped whenever we had questions, and made sure everything went smoothly.”
“I have to be honest I didn’t know what to expect when we went to The Midway Laundry.”
People customers mention
Pay4 reviews
Sofia4 reviews
Clean3 reviews
James3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
the best laundromat i’ve ever been to in any state or town, cleanest, great prices, and the gal that runs it is phenomenal. the price listed on the machine is only for tue most expensive wash so make sure to select the one you want as they have many options that are less expensive. LOVE THIS PLACE!
Response from the owner · 3 days ago
Thank you so much, J.W.! We’re grateful to hear you found us clean, affordable, and welcoming, and that you appreciated the variety of wash options. Your kind words about our staff mean a lot to us!
R
Richard Munson1 reviewiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Gabby was super helpful
Five star. Not my first time here . It’s been super clean. Gabby is so helpful.
Response from the owner · 3 days ago
Thank you, Richard! We’re glad Gabby was so helpful and that you continue to find The Midway Laundry clean and welcoming. We truly appreciate your five-star review and continued support.
K
Kelly Johnson1 reviewiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
I was having a hard time trying to figure out how to pay and Gabby helped me out tremendously and she was super sweet. Very clean store. Love the atmosphere close to things while you’re waiting. Thank you for being here.. I will definitely be back
B
Brian Phelps4 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
These washing machines are elite. Did a load recently on a smaller machine and when folding clothes I noticed a lot of the old and baked-in stains on all my work clothes were suddenly 90-100% gone after many previous washes from various other laundromats and home machines failed to do much for me the stains at all, sometimes even with the magic stain remover stuff.
Place is clean, doesn’t smell like wet musky laundry like I’ve experienced elsewhere, and all machines are equipped with card readers so u don’t have to mess with a fistful of quarters. Although I’m aware that some folks are still into that, but I don’t judge
Response from the owner · 5 days ago
Thanks so much, Brian! We’re glad our machines helped lift those stubborn stains and that you appreciated the clean, fresh environment and convenient card readers. Your kind words mean a lot to us.
E
Emanuel Navarro1 reviewiTotal number of Google reviews Emanuel has written across all businesses on Google Maps, not just this one.
This place is amazing, helped me with my laundry. New machines and they have all you need. Plus a rewards program. Super recommend
Response from the owner · 6 days ago
Thanks, Emanuel—really glad we could help make laundry day easier. Happy to hear you liked the new machines, the supplies on hand, and our rewards program. We truly appreciate the recommendation.
L
Lionel VLocal Guide · 5 reviewsiTotal number of Google reviews Lionel has written across all businesses on Google Maps, not just this one.
Thanks, Lionel! I’m really glad you found The Midway Laundry easy to use, quick, and clean—exactly what we aim for every day. We appreciate you taking the time to leave a review.
M
Marcela Salas5 reviewsiTotal number of Google reviews Marcela has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
¡Excelente lavandería! Me encantó el servicio, todo está impecablemente limpio y se nota que se preocupan muchísimo por la higiene. Sanitizan las lavadoras constantemente y siempre están muy al pendiente de que todo funcione perfectamente. Las máquinas son nuevas, modernas y totalmente digitales, lo que hace que lavar sea mucho más fácil y cómodo. Además, cuentan con opciones de pago súper prácticas: puedes pagar con tarjeta o escanear un código QR para usar Apple Pay. ¡Todo está muy bien organizado, limpio y pensado para la comodidad del cliente! Sin duda, un lugar que recomiendo al 100%. ¡Da gusto encontrar un negocio así! 🧺✨
La mejor lavamatica en todo San Diego!!
Response from the owner · a week ago
Thank you so much! We’re glad you had a great experience and appreciate you noticing the cleanliness and new machines
S
S Jackson3 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
I really wanted to like this place! However... the guy working here is very rude. Treating paying customers like a burden is very off putting. I will not be back.
Response from the owner · a week ago
I’m sorry you had this experience. That’s not the way we want customers to feel, and we appreciate the feedback
S
Sarah D'Amico2 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Fantastic laundry spot!! We’ve been in town a few times since my daughter started college out here. The hotel we frequent doesn’t have laundry and so I was super nervous about finding a laundry place that was decently clean. Holy cow - we found a gem!! This place is spotless, the machines are great (all sizes), staff is SO nice - especially Sofia who is so friendly - her customer service is an A+. Highly recommend this place!
Response from the owner · a week ago
Sarah, thank you so much for the wonderful review. I’m really glad you found us to be spotless with great machines in all sizes, and I’ll be sure to pass along your kind words to Sofia—she’ll really appreciate it. We truly appreciate the recommendation and hope we can keep being your go-to spot whenever you’re back in town.
R
RESPECTLocal Guide · 24 reviewsiTotal number of Google reviews RESPECT has written across all businesses on Google Maps, not just this one.
Thank you for the 5-star review! We’re glad you found The Midway Laundry very clean and that our staff was professional—really appreciate you taking the time to share.
