Google reviewers rate The Montera 4.6 out of 5 based on 130 reviews, with the owner responding to 82 percent of them. Praise frequently highlights attentive staff, clean facilities, diverse activities, and quality food across assisted living and memory care units. However, lower-rated feedback cites concerns regarding administrative communication, mail handling, and occasional staff rudeness or inadequate care.
Google rating: 4.6 out of 5 from 130 reviews (84% five-star).
Reviews on this page: 131 Google reviews (85 with written comments, 4 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 3, 2026.
Service: Memory Care Facility serving National City, California.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.6
★★★★★
130 reviews on Google
5★110
4★7
3★5
2★1
1★8
Reviews from Google, shown as published (original wording, unedited).
LR
lynn rodrigues8 reviews
★★★★★
My experience was great.. met with my friend for lunch and a visit. The staff is friendly and helpful with their patients!
Response from the owner · 2 weeks ago
Thank you for sharing your wonderful experience! It's heartening to hear that you enjoyed your visit and found our team to be friendly and helpful. We strive to create a welcoming environment for everyone, and your feedback is truly appreciated. We look forward to welcoming you back soon!
Such great staff here, and they need to be to care for our parents during this very difficult transition. The Montera care, facility and staff have all made this transition as smooth as I believe it could be.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
We're thrilled to hear that your experience with our team and community has been so positive during this important transition. It's wonderful to know that our care and facilities have helped make the process smoother for your family. Thank you for sharing your kind words and for trusting us with your parents' care.
I have only seen one tenant who was not happy there and she left. I have found people both in memory care and independent living are comfortable and well adjusted. Good job.
Response from the owner · a month ago
Thank you for sharing your observations and positive feedback. It's wonderful to hear that residents in both memory care and independent living are comfortable and well-adjusted. Our team is dedicated to creating a supportive and welcoming environment for everyone. We appreciate your kind words and look forward to continuing to provide a great experience for all residents.
Thank you for your 5-star rating! We're delighted to know you had a positive experience with our community. If there's anything specific you'd like to share, we're always eager to hear more.
The Montera is a great location for folks needing oversight or care. My Dad is there and the staff is lovely and the food delicious. There is plenty to do with many activities available. We have been very pleased with the facility.
Response from the owner · a month ago
Thank you for sharing your wonderful experience at The Montera. We're delighted to hear that your dad is enjoying the delicious food and engaging activities. Our team is dedicated to providing a warm and supportive environment, and it's great to know that you and your family are pleased with the care and oversight provided.
Very nice place. Very clean. Calm when we are there. Bathrooms are spotless. The room that our friends in is very nice. I like they check on her
Price assessment: Not sure
Response from the owner · a month ago
Thank you for sharing your positive experience! We're delighted to hear that you find our community clean and calm, and that your friend's room meets your expectations. It's wonderful to know that our team’s attentiveness is appreciated. We look forward to continuing to provide a welcoming environment for all our residents and their families.
The Montera is an exceptional assisted living community. As a hospice nurse who has worked closely with their team for over five years, I’ve seen firsthand how caring and compassionate their staff truly is. From the admin team to the caregivers and maintenance staff, everyone goes above and beyond. They communicate well with families and outside agencies, and their genuine warmth really sets them apart. I highly recommend touring The Montera if you’re considering care for a loved one.
Response from the owner · 9 months ago
Thank you for sharing your wonderful experience with The Montera. It's heartening to hear that our team's dedication and compassion have made a positive impact. We take pride in fostering a warm and communicative environment for residents and their families. Your recommendation means a lot to us, and we're grateful for your support and trust over the years.
I work for a caregiver agency supporting Montera. Montera offers live singers, pianists who come perform, there are so many fun activities in the main CFL room daily, the food in the dining hall is crafted by a first rate chef, there is a coi pond, beautiful walking areas throughout the facility. The people that work there are so nice and attentive to the residents. They treat them like they would their own family. Rosa, in Memory Care is so awesome, personable and helpful. I can't imagine a nicer, more well run facility.
Response from the owner · 2 months ago
Thank you for sharing your wonderful experience with Montera. It's heartwarming to hear about the vibrant activities, delicious dining, and beautiful surroundings that make the community special. We're especially glad to know that our team, including Rosa, has made a positive impact. Your feedback truly highlights what makes Montera a welcoming and caring place.
I am a retired geriatric social worker so I’ve been inside a number of Memory Care units I chose The Montera for my husband for several reasons. His room is spacious and has plenty of natural light. The food is good and residents are given a number of options. (My husband is a picky eater and staff is bending over backwards to work with him.) I have good access to the med techs. Staff is upbeat. And the administration, especially the Memory Care director, really listen to families. Really, you can’t ask for much more.
Response from the owner · 2 months ago
Thank you for sharing your positive experience with The Montera. It's wonderful to hear that the spacious rooms, diverse dining options, and attentive team have met your husband's needs. We're especially glad that our Memory Care director and team have been supportive and attentive to your family. Your feedback is invaluable, and we're grateful to be part of your journey.
Ca.e to vist my wife and get Medicare issue straightened out. Help a lady get to where she needed to be. The Montera is a beautiful facility and well cared for facility staff is very pleasant deal with.
Price assessment: Great price
Response from the owner · 2 months ago
Thank you for sharing your positive experience. We're delighted to hear that you found The Montera to be a beautiful and well-cared-for community. It's wonderful to know that our team was pleasant and helpful during your visit. We appreciate your kind words and look forward to continuing to provide a supportive environment for you and your wife.
