Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Google reviewers rate The Nail Loft 4.5 out of 5 stars based on 292 reviews. Positive feedback highlights clean facilities, affordable cash pricing, and skilled technicians who provide detailed gel manicures, pedicures, and nail art. However, recurring criticisms describe rushed appointments, inconsistent gel application, and rude customer service interactions. Some clients also report being charged for repairs when nails broke shortly after service, indicating quality control issues.
Data from Google, last updated November 10, 2026.
292 Google reviews we collected
Phrases our text analysis found in 262 written reviews
How often each topic comes up in the written reviews
We read 262 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were so kind about fixing a set of bad nails that I got at a different different salon.”
“John was so rude told me to put my phone down and pay attention to him then I asked for zebra pattern design he did one nail asked me if I like it I s…”
“Trang is the best nail tech that I have ever had - her attention to detail, thoroughness and the care that goes into every manicure and pedicure she d…”
“He has the worst attitude, I don't know how he works in customer service, or even has a job for that matter.”
“10/10 this pic was todays set and I seriously almost crashed my car driving home I couldn’t stop staring at them”
“The only good nail tech there is Phillip, but with the way clients are treated there, I will not return.”
“🤣) Prices are reasonable and the service is EXCELLENT!”
“Driving home, I thought it was overcharged so I had a friend call back to request a price quote for a dip manicure.”
“I got exactly what I wanted and I got it really quick.”
“These are honestly the best nails I’ve gotten done.”
“I explained I didn’t want that and I was very upset about it.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.5 ★★★★★ 292 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Trang is the best nail tech that I have ever had - her attention to detail, thoroughness and the care that goes into every manicure and pedicure she does is why I keep on coming back!! 💅🏽
John is so rude! I've delt with him twice and the second time was enough for me. He has the worst attitude, I don't know how he works in customer service, or even has a job for that matter. I made an appt and when I got there he acted like he didn't want to take me. He had a client in his chair and said he had someone else (pointing to a women who was still getting a Pedicure) and put his head down mumbling while I just stood there. I don't know if he double booked or was running behind but he obviously didn't want to do my nails because he offered no alternative and just sat there ignoring me. So, I said ok then I guess I'll just leave. At this point, all employees are just staring (dirty looks- which is common there) but no help from anyone. Many employees there are extremely rude. I've watched them make fun of paying clients. The only good nail tech there is Phillip, but with the way clients are treated there, I will not return.
I've been here several times for gel manicures and pedicures and they've always done a great job! You save money if you pay cash as well. I love how clean and bright it is inside. They also play movies on the big TV which is pretty fun.
Absolutely worst nail experience ever my nail broke after 2 days I go and get it fixed and not only do they CHARGE ME FOR THERE MESS UP .they do a horrible job with the fix the color and length completely different.please save your money don't come here at all.
First time client and I have very long beautiful nails that I’ve worked on for quite some time. I wanted to try a place closer to home and where they have just opened another location I thought it would be a great experience. I was scheduled for a dip manicure and I broke 1 nail so I told them I’ll need a tip for the broken one. The woman proceed to cut all my nails down, unevenly, to the SKIN. I explained I didn’t want that and I was very upset about it. They don’t do refunds and only willing to fix it but how can you fix it when you cut them all off? The woman on the phone said it was a misunderstanding but how can that be when I was never asked? Very upset with the experience and the interaction I had.
I used to love coming here but recently since Kim moved to the new salon, they have been slacking. My nails don’t last and don’t come out like I hope. Even when they don’t do designs. My appointments are always rushed. Id love to keep coming here but it’s so expensive to not end up loving my nails.
They were so kind about fixing a set of bad nails that I got at a different different salon. I got exactly what I wanted and I got it really quick.
My daughter was over the moon about her 4th of July mani-pedi! Love The Nail Loft!
John was so rude told me to put my phone down and pay attention to him then I asked for zebra pattern design he did one nail asked me if I like it I said no because it wasn’t even close to what i wanted then he said “your Just gonna get French tip then okay ” this is the second time he’s been been
Kim is the best, these are exactly what I was hoping for.
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts