Employment agency · Worcester, MA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%87+12.3Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 22 nanny servicesiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★201 Google reviews
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
The Nanny Poppins Agency™: Greater Boston Area at a glance
Google reviewers rate this Worcester, MA employment agency 5/5 based on 201 reviews, with the owner replying to all feedback. Clients frequently praise the team for responsive communication, professional guidance, and efficient matching of caregivers with families. However, two low-star reviews criticize the agency for prioritizing clients over candidates, citing unprofessional scheduling behavior and pressure to delete negative comments.
Google rating: 5.0 out of 5 from 201 reviews (99% five-star).
Reviews on this page: 201 Google reviews (170 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 20, 2026.
Service: Nanny Service serving Worcester, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other nanny services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyNanny Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Nanny Poppins Agency™: Greater Boston Area: 96/100 on this factor. Category median: 85.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Nanny Poppins Agency™: Greater Boston Area: 93/100 on this factor. Category median: 78.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Nanny Poppins Agency™: Greater Boston Area: 90/100 on this factor. Category median: 97.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Nanny Poppins Agency™: Greater Boston Area: 87/100 on this factor. Category median: 89.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Nanny Poppins Agency™: Greater Boston Area: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Nanny Poppins Agency™: Greater Boston Area: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
201 Google reviews we collected
5.0of 5
5 stars19899%
4 stars10%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 170 written reviews
99%praise
Praise31999%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9329%
Speed & response6119%
Would recommend5417%
Quality & results4614%
Communication4614%
Honesty & trust196%
Price & value21%
What customers talk about
We read 170 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was very responsive, helpful, and made sure to continually check in to make sure things were running smoothly as I transitioned into a new positio…”
“She checked in frequently and communicated extremely efficiently.”
“I highly recommend this agency to anyone looking for a professional and caring team that truly listens to their candidates and works hard to make the…”
“I had such a wonderful experience with this agency!”
“I especially want to thank Jenn for her kindness, communication, and support throughout the entire process.”
“From the very beginning, they were professional, attentive, responsive, and genuinely committed to finding the right position for me.”
“I have been a nanny for 5+ years and gone through my fair share of working with nanny agencies.”
People customers mention
Jenn64 reviews
Sherr38 reviews
Jen7 reviews
Nannies3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PperlaLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hi ,
In few words let me describe my “Nanny Poppins Agency “ experience ……
PERFECTLY PROFESSIONAL!!
I enjoyed the time they took to make sure I was comfortable during the whole process and interviews . I appreciated all their advices and feedback.
Conclusion : When you need a good family / a good Nanny you re peace…
AAmeerah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Monica Gibeley was such a great help during my hiring process. She checked in frequently and communicated extremely efficiently. I adore the family I’m with now, and it’s all thanks to how swiftly everything was handled!
KKeisha6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Jenn Sherr and the Nanny Poppins team were excellent to my family. Jenn was able to find us a family assistance that was experienced, and well suited to us personally. The placement wasn't just filling a vacancy, but meeting the need of a family. I am grateful for the care and thoughtfulness of Jenn and her team!! Thank you!
TTiara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The agent I spoke with (Jenn) was very pleasant! She was very responsive, helpful, and made sure to continually check in to make sure things were running smoothly as I transitioned into a new position with a family.
She made the entire hiring process smooth.
••Garrafinha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am extremely grateful for my experience with this agency. From the very beginning, they were professional, attentive, responsive, and genuinely committed to finding the right position for me.
I especially want to thank Jenn for her kindness, communication, and support throughout the entire process. She took the…
LLayla2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jenn is amazing! She is very responsive, professional, I am so thankful for Jenn & the agency for making it such a smooth process! Thank YOU! Couldn’t be happier with the family I am with!
Hi ,
In few words let me describe my “Nanny Poppins Agency “ experience ……
PERFECTLY PROFESSIONAL!!
I enjoyed the time they took to make sure I was comfortable during the whole process and interviews . I appreciated all their advices and feedback.
Conclusion : When you need a good family / a good Nanny you re peace of mind with that Agency . I m actually in new position , I m the most happier Nanny because they find me the perfect family with my personality which is a big plus !!!!
Thank you so much for everything and happy to express all the satisfaction I have to be part of the Nanny Poppins Team’s
Perla .W. ……Frenchie
Response from the owner · a week ago
Thank you so much for your heartfelt review and kind words! We’re thrilled to hear that you had such a positive experience with Nanny Poppins Agency and, most importantly, that you found a family who is the perfect match for your personality and experience! Our team takes great pride in making every candidate feel comfortable, supported, and confident throughout the placement process. We wish you continued happiness and success in your new position and are so grateful you trusted us to be part of your journey!
A
Ameerah Dada3 reviewsiTotal number of Google reviews Ameerah has written across all businesses on Google Maps, not just this one.
Monica Gibeley was such a great help during my hiring process. She checked in frequently and communicated extremely efficiently. I adore the family I’m with now, and it’s all thanks to how swiftly everything was handled!
Response from the owner · a week ago
Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Monica and that you’ve found a family you adore! At Nanny Poppins Agency, we pride ourselves on providing personalized support, clear communication, and a smooth placement process. We wish you continued happiness and success in your new position!
K
Keisha6 reviewsiTotal number of Google reviews Keisha has written across all businesses on Google Maps, not just this one.
Jenn Sherr and the Nanny Poppins team were excellent to my family. Jenn was able to find us a family assistance that was experienced, and well suited to us personally. The placement wasn't just filling a vacancy, but meeting the need of a family. I am grateful for the care and thoughtfulness of Jenn and her team!! Thank you!
Response from the owner · 3 weeks ago
Thank you, Keisha! I am so happy to hear that you had a great experience with Nanny Poppins. Jenn is a very dedicated placement specialist! We appreciate your business!
T
Tiara Griffin2 reviewsiTotal number of Google reviews Tiara has written across all businesses on Google Maps, not just this one.
The agent I spoke with (Jenn) was very pleasant! She was very responsive, helpful, and made sure to continually check in to make sure things were running smoothly as I transitioned into a new position with a family.
She made the entire hiring process smooth.
Response from the owner · 3 weeks ago
Hi Tiara! Thank you so much for writing this amazing review for Jenn and Nanny Poppins. We are so happy to have found you a nanny and household staff position! We want to make sure that you are happy so keep in touch!
•
•Garrafinha GG•1 reviewiTotal number of Google reviews •Garrafinha has written across all businesses on Google Maps, not just this one.
I am extremely grateful for my experience with this agency. From the very beginning, they were professional, attentive, responsive, and genuinely committed to finding the right position for me.
I especially want to thank Jenn for her kindness, communication, and support throughout the entire process. She took the time to understand my experience and what I was looking for, and I truly appreciate the care she put into connecting me with this wonderful new opportunity.
I am very happy with my new position and grateful to have had such a positive experience. I highly recommend this agency to anyone looking for a professional and caring team that truly listens to their candidates and works hard to make the right match.
Thank you for helping me begin this new chapter!
Cecilia ❤️
Response from the owner · a month ago
Thank you!
E
Ericka C6 reviewsiTotal number of Google reviews Ericka has written across all businesses on Google Maps, not just this one.
I Erica! thank you for trusting Nanny Poppins with as your go to nanny and household staffing agency! And thank you for giving Nanny Poppins this amazing five star review!
E
Ebimene Doubeni8 reviewsiTotal number of Google reviews Ebimene has written across all businesses on Google Maps, not just this one.
Jenn is amazing. I came to her and she got me talking to families right away!
Response from the owner · a month ago
Hi Ebimene. Jenn is an amazing placement specialist for Nanny Poppins! Thank you for using my nanny and household staffing agency to find your nanny position!
L
Layla Decker2 reviewsiTotal number of Google reviews Layla has written across all businesses on Google Maps, not just this one.
Jenn is amazing! She is very responsive, professional, I am so thankful for Jenn & the agency for making it such a smooth process! Thank YOU! Couldn’t be happier with the family I am with!
Response from the owner · a month ago
Hi Layla! Thank you so much for using Nanny Poppins! I’m so happy that you are having a good experience in your nanny position!
A
Aponi NodinLocal Guide · 28 reviewsiTotal number of Google reviews Aponi has written across all businesses on Google Maps, not just this one.
I had such a wonderful experience with this agency! Jenn was so helpful and found me the perfect match. She was a great, prompt communicator and made the process super easy! Would definitely recommend.
Response from the owner · a month ago
Hi Riley, thank you so much ! Jenn is an amazing nanny and household staffing placement specialist. We appreciate you.
