Google reviewers rate The ONE Street Company 4.9 out of 5 based on 284 reviews. Clients frequently praise agents for professional communication, responsiveness, and successful handling of complex residential and commercial transactions. Recurring themes include effective negotiation support and clear guidance throughout the buying or selling process. However, some low-star reviews cite unprofessional conduct, hidden fees, and a lack of follow-up with prospective buyers as significant concerns.
Google rating: 4.9 out of 5 from 284 reviews (95% five-star).
Reviews on this page: 284 Google reviews (232 with written comments, 2 with photos).
Owner responses: the business replied to 30% of reviews.
Most recent review: June 23, 2026.
Service: Commercial Real Estate Agent serving Washington, District of Columbia.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
284 reviews on Google
5★271
4★6
3★1
2★1
1★5
Reviews from Google, shown as published (original wording, unedited).
TM
Trae Molina4 reviews
★★★★★
I would not recommend working with this company based on my experience. In particular, my interactions with Penny Lagis were disappointing. I found her to be unprofessional, impatient, and dismissive when I asked legitimate questions as a client.
Throughout the process, it often felt as though my concerns were not being taken seriously, and there were instances where communication became confrontational rather than helpful. As a customer, I believe it is reasonable to ask questions and expect respectful, professional responses.
Additionally, I observed behavior that I felt was inappropriate in a professional setting, including smoking in front of clients. Overall, the experience did not meet my expectations for customer service, professionalism, or client support.
Response from the owner · 3 months ago
The ONE Street Company takes client feedback and professional standards seriously. After a thorough review of our company records and client database, we have been unable to identify "Trae Molina" as a current or former client, customer, or business contact of our company. We have also confirmed with the agent named in this review that she has had no professional real estate relationship, transaction, or business interaction with this individual through The ONE Street Company.
Because we cannot verify any client relationship, transaction history, or business interaction associated with the reviewer, we are unable to substantiate the claims made in this review. We have requested that Google review this content for potential removal in accordance with its review policies.
If the reviewer believes this has been posted in error or can provide information that would help us identify the matter, we welcome direct contact so we can investigate further.
Everybody has their own problems in life. Nez will make sure that business with him will not become one. His professionalism and integrity all made things life so much easier and he ensured everything went smoothly. A great person and fantastic professional who I highly recommend!
Response from the owner · 5 months ago
Thank you for your kind words! We appreciate your business and partnership!
One Street Company is a true gem. Ive had the pleasure of working with them for almost 3 years. When barriers came up they worked through them. When I felt like giving up they called me and said ok let's try this again. Melanie and the team explained the process as many times as needed. They listened to what I was looking for and thought of things that I didnt think of that would be beneficial. Melanie was not just trying to sell me anything but looked out for possible issues that would not benefit my family financially or safety wise. This process was tedious but I finally closed on a home and hopefully this is my forever home and I dont have to go through this process again LOL. BUT if for some reason I do, One Street is who I would call first.
Marcus was an outstanding realtor from start to finish during the sale of our home in Germantown this past November. He was professional, knowledgeable, responsive, and truly went above and beyond to make the entire process smooth and stress-free. His guidance, attention to detail, and market expertise helped us feel confident every step of the way, and we couldn’t be happier with the outcome. Marcus was always available to answer questions, kept us informed throughout the process, and genuinely cared about getting the best result for our family. We highly recommend Marcus to anyone looking to buy or sell a home!
Patrick was amazing to work with: professional, responsive, and such a huge help when we were searching for our first commercial property. He always gave us his honest feedback, and made some tough negotiations go that much more smoothly. We also got to work with Fernando post-closing who has been a delight, checking in and helping our coordination with contractors go smoothly. Thank you Patrick and Fernando!
My agent Bahar Dowlatshahi was so amazing to work with. She communicated closely with me every step of the journey and worked tirelessly to ensure that my property was best positioned to sell, especially in a difficult market. As a first time seller, I had many questions all of which Bahar was always available to help me navigate comfortably. She puts her clients first and the passion, dedication, patience, and support that she brings to her work makes the real estate experience extraordinary. I would work with her again in a heartbeat and will highly recommend her to anyone!
Great experience. After nearly 2 years on the market with other agencies, The ONE Street Company came in and sold it very quickly. Sold my DC condo from NC and Blake Herring kept me informed the entire way. He and I never even met and yet I felt totally at ease. Would definitely recommend retaining their services.
I recently had the pleasure of working with Markus Smith as my seller's agent, and I cannot recommend them highly enough! From our first meeting, he demonstrated an impressive level of expertise and professionalism. Markus took the time to understand my needs and concerns, guiding me through the selling process with clear communication and invaluable advice.
Thanks to his strategic marketing plan, my home sold quickly and at a fantastic price, exceeding my expectations. Markus was always available to answer my questions and provided regular updates, making the entire experience stress-free.
I truly appreciate the dedication and hard work Markus put in, and I couldn't have asked for a better partner in this process. If you're looking to sell your home, I wholeheartedly recommend Markus Smith!
I can't complain, it's the first time I've done services with this company and they really get into your case and do everything in their power to facilitate and organize your purchase in the best way possible, of course my Realtor Chris Chambers helped a lot