Google reviewers rate The Pool Man, Inc. 4.8 out of 5 based on 53 reviews. Customers frequently praise the company for responsive communication, helpful staff, fair pricing, and long-term reliability for pool repairs and supplies. However, some low-star reviews criticize the business for failing to return voicemails and for high costs associated with specific services like pool cover installation.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
5 stars for service and helpful info on a Monday morning. Thank you!
Kimberly, thank you for the 5 stars and for mentioning our service and helpful information on a Monday morning. We are glad we could make your start to the week easier and appreciate you taking the time to share this. We look forward to helping you again.
I was not a customer of record ,however the staff at The Pool Man took care of my pool cover problem promptly I was in europe at the time and they were patient and worked with my son in law to do the job. When the time comes I will hire them for sure
Thank you, William, for the kind review. We are glad our team could promptly resolve your pool cover issue and coordinate with your son-in-law while you were in Europe. We appreciate your trust and look forward to helping you when the time comes.
Fast, friendly, professional, AMAZING! Our gas boiler heat exchanger blew out and sprung a major leak. Our technician was Jason, and he was fantastic. He took the time to communicate in a friendly and professional manner. Fast and efficient repair. Highly recommended!
Thank you, Mark, for the glowing review. We’re thrilled Jason provided fast, friendly, and professional service and that your boiler was repaired quickly. We appreciate the recommendation and will share your feedback with Jason and the team. Please reach out if you need anything further.
I have been using the pool man for 23 years they are by far the best. Always helpful with service and supplies the whole team is great
Very helpful! Great staff ready to take the time to help and guide pool and spa owners.
Thank you for taking the time to give us a review :)
Horrible
We apologize for your experience, Freddy. Your feedback is important to us, and we take it seriously. Please know that we are committed to improving our services. Thank you for bringing this to our attention.
been working with them for many years. great people.
Thank you very much for the kind words and for taking the time to leave a review.
We have used Pool Man for 20 years, Excellent Care and Service, top notch service.
Thanks!! :)
Great people, tho didn't what we needed
I didn't catch her name but the woman out front that helped me was very nice and helpful and they had the chemicals I needed even when some of the other stores I stopped by were out.