The Refinery Hair Lounge holds a 4.9/5 rating from 546 reviews, with customers frequently highlighting skilled services like color, extensions, and cuts. Reviewers often describe the staff as attentive communicators who provide detailed consultations and maintain a welcoming atmosphere. However, a minority of low-star reviews criticize the salon for lacking central oversight, citing issues with inconsistent service quality, unexpected pricing discrepancies, and strict cancellation policies.
Google rating: 4.9 out of 5 from 546 reviews (98% five-star).
Reviews on this page: 548 Google reviews (491 with written comments, 64 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: October 21, 2026.
Service: Hair Salon serving Louisville, Kentucky.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
546 reviews on Google
5★537
4★4
3★0
2★1
1★6
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 491 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Refinery Hair Lounge was so responsive and friendly.”
“Your response was wholly inappropriate and unprofessional.”
“She blended my blonde perfectly and I highly recommend her!”
“I highly DO NOT recommend this hair salon.”
“The place is even more adorable than in the pictures and wonderful service.”
“Unfortunately, I got the worst haircut of my life.”
“We discussed a plan and she was very up front with costs time etc.”
“She answered all my questions and provided multiple options to meet my vision.”
“Audrey was so quick to hone in on a style that would actually work for me.”
“Plus, her pricing was very reasonable for the outstanding service she provided.”
“way overpriced.”
People customers mention
Audrey54 reviews
Scott34 reviews
Tori19 reviews
Melissa17 reviews
Donna16 reviews
Dawn10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Susan MartinLocal Guide · 12 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I’m here visiting from NC
And didn’t know where to go to have a cut & color while in KY.
The Refinery Hair Lounge was so responsive and friendly. The place is even more adorable than in the pictures and wonderful service. Dawn knew exactly what to do to make my hair sparkle and make me feel 10 years younger! Her assistant, Zoe was very helpful and kind. Overall, the experience was awesome. So glad to have chosen The Refinery to have my hair done at. Highly recommend. 😊
Tricia ReeseLocal Guide · 18 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
I want to say anyone who needs an excellent hair wash and blow dry please go see Carter she will style you up the way you want it. She’s so so good please also if you need an excellent colorist you will never go wrong with Sara she is a super star at color ing your hair!!!
Price: $40–60
Services: Blowouts
Atmosphere: Relaxing
Maintenance: Pristine
Gail MccamantLocal Guide · 14 reviewsiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Avery is the best! It was my first time getting my hair done with her and she did an amazing job! She blended my blonde perfectly and I highly recommend her! Will be back :)
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Andrea Stacy1 reviewiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Audrey was AMAZING! I had a consultation for extensions with her. She answered all my questions and provided multiple options to meet my vision. I can’t wait for my next appt.
Price: $40–60
Services: Service not listed
Atmosphere: Relaxing, Modern
Maintenance: Pristine
Sarellen King1 reviewiTotal number of Google reviews Sarellen has written across all businesses on Google Maps, not just this one.
Audrey did an AMAZING job on my color correction and extensions. I’ve been looking for an extension artist for over 5 years and was continually told no until I met Audrey. We discussed a plan and she was very up front with costs time etc. my color transformation is nothing short of a miracle and we were able to do it in one visit. I cannot recommend Audrey enough and to top it off she makes you feel extremely comfortable in her chair. Wish I could give her 100 stars
Angela Gould4 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
