Retirement community · Park City, KS · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%91+63Reliability 31%88+27.1Experts Score= 90Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 35 assisted living facilitiesiPosition by Experts Score among all companies we track in this category. · better than 88%
4.9★★★★★50 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Regent 4.9 out of 5 based on 50 reviews, with the owner responding to 92% of them. Visitors frequently praise the facility’s cleanliness, quality dining, and friendly, accommodating staff who assist with transitions and daily care. A recurring criticism involves perceived rudeness during check-in procedures and complaints about bathroom cleanliness, suggesting occasional lapses in visitor experience despite overall high satisfaction.
Google rating: 4.9 out of 5 from 50 reviews (96% five-star).
Reviews on this page: 50 Google reviews (35 with written comments, 1 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 18, 2026.
Service: Assisted Living Facility serving Park City, Kansas.
Data from Google, last updated October 29, 2026.
Score profile vs other assisted living facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
The RegentAssisted Living Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Regent: 91/100 on this factor. Category median: 72.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Regent: 88/100 on this factor. Category median: 67.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Regent: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
4.9of 5
5 stars4896%
4 stars12%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
95%praise
Praise3795%
Complaints25%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2051%
Would recommend615%
Quality & results513%
Speed & response38%
Price & value38%
Honesty & trust25%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It is very nice and I would recommend it to anyone that ask about it .”
“DeeDee and her crew will make you feel like family, keep you entertained and make sure you are well taken care of 😁 highly recommend checking them out!”
“Thank you to all of the staff at The Regent for the positive and outstanding experience that we had when we partnered in serving my mom in her retirement years!”
“They immediately made her feel at ease as they visited with her and helped with any questions.”
“Very affordable considering everything they provide.”
“Not only is the aesthetic gorgeous, clean, and happy, but the staff is beyond genuinely friendly!”
People customers mention
Sarah3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAbby4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My mother has lived at The Regent for two years and we are very happy with the people and the facility. I live in Wichita, so I am there 2-3 times a week and familiar with what happens there. The Regent is top notch.
LLeann4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
It is very nice and I would recommend it to anyone that ask about it .
.Everyone is really friendly.
KKatie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Fantastic facilities. The reason they are 5* is because of their amazing and dedicated staff. ❤️❤️❤️
CConnie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My friend now lives at the Regent and I have seen her transformation from anxiety to smiling and enjoying everyone she meets.
WWendy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
I am incredibly appreciative of the staff at The Regent for their caring, service-centered hearts. Sheila Cole, Executive Director, whose leadership and compassion truly stood out. She identified the need before the situation became an emergency, and her proactive approach, compassion, and professionalism made a…
SShawnLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I cannot say enough great things about this place. I moved my mother in last September and it was the highlight of her retirement. You always worry are you just being sold a fake bill of goods by the salesperson or is the place truly that awesome. Let me tell you this, YES< THEY ARE THAT AWESOME.
Place is clean,…
My mother has lived at The Regent for two years and we are very happy with the people and the facility. I live in Wichita, so I am there 2-3 times a week and familiar with what happens there. The Regent is top notch.
Response from the owner · a week ago
It's especially meaningful to hear such wonderful feedback from someone who knows the community so well, Abby. Knowing that your experiences over the past two years have consistently reinforced your confidence in The Regent and the people who care for your mother is a tremendous compliment. We're grateful for your family's trust and your enthusiastic recommendation!
C
Chris AngelinoLocal Guide · 23 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
It is very nice and I would recommend it to anyone that ask about it .
.Everyone is really friendly.
Response from the owner · 2 weeks ago
We're delighted that the friendly team and welcoming atmosphere have made such a positive impression, Leann. Thank you for your kind words and warm recommendation!
B
Barbara Curtis Jones5 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Barbara, we’re delighted that The Regent made such a positive impression! Thank you for recognizing the beautiful community and the wonderful people who make it such a special place.
K
Katie Vornauf4 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Fantastic facilities. The reason they are 5* is because of their amazing and dedicated staff. ❤️❤️❤️
Response from the owner · 4 weeks ago
Katie, your kind words about the team mean so much to us. Their dedication and genuine care for residents are at the heart of The Regent, and we’re delighted that it shows. Thank you for the 5 stars!
C
Connie Boria2 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
My friend now lives at the Regent and I have seen her transformation from anxiety to smiling and enjoying everyone she meets.
Response from the owner · a month ago
Connie, we're honored to hear that your friend has experienced such a positive transformation since making The Regent her home. We appreciate you taking the time to share your experience.
W
Wendy Havlovic6 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
I am incredibly appreciative of the staff at The Regent for their caring, service-centered hearts. Sheila Cole, Executive Director, whose leadership and compassion truly stood out. She identified the need before the situation became an emergency, and her proactive approach, compassion, and professionalism made a tremendous difference during a critical time.
The team was very helpful to provide background information so that I could find the best level of care. They truly advocate for their residents and want the best for them.
Wendy Havlovic, Trusted Senior Advisors Wichita
Response from the owner · 5 months ago
Thank you so much for your thoughtful review, Wendy. We are thrilled to hear about your positive experience with the team at The Regent. The entire team genuinely cares for each resident, and it’s heartwarming to know that their efforts made a difference during such a critical time. Your kind words, and special recognition for Sheila, are very much appreciated.
S
Shawn HorsemanLocal Guide · 37 reviewsiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
I cannot say enough great things about this place. I moved my mother in last September and it was the highlight of her retirement. You always worry are you just being sold a fake bill of goods by the salesperson or is the place truly that awesome. Let me tell you this, YES< THEY ARE THAT AWESOME.
Place is clean, food is great, staff are so caring and wonderful to the guest and visitors. There are so many activities and social things to do. What a wonderful place to live in your twilight years. Very affordable considering everything they provide. Sheila is an amazing director there and her leadership cascades down to the staff.
Wife already told me this is where we are moving to in the future. God bless this place.
Response from the owner · 7 months ago
Thank you, Shawn! We're thrilled to hear about your mother's experience with us. It’s wonderful to know that the associates and activities have made such a positive impact. We appreciate your kind words!
R
Roy Williams13 reviewsiTotal number of Google reviews Roy has written across all businesses on Google Maps, not just this one.
Moved my mom in about a month ago and have been very impressed with the change in her! She loves it! The staff is very friendly and accommodating. Wish we'd done it a year ago.
Response from the owner · 9 months ago
Thank you, Roy! We're thrilled to hear about your mom's positive experience and the impact our team has had. It's wonderful to know she feels at home here. Your feedback means a lot to us!
C
Chuck Wells1 reviewiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
The Regent is by far the best Senior Living Center I have ever experienced. The public areas are immaculate . The dining area is bright and well laid out. Their menu has many great choices. I was extremely surprised with the quality. If it was a restaurant it would be packed. The one bedroom apartments are great. They get cleaned weekly. I dealt personally with several staff members and found them to be friendly, helpful, and knowledgeable. It was an excellent place to live.
Response from the owner · 11 months ago
Thank you, Chuck! We're thrilled to hear you had such a positive experience at The Regent. Our team works hard to maintain high standards, and it's great to know you appreciated the cleanliness, dining options, and friendly staff. We look forward to continuing to provide an excellent living environment!
