How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%92+13Replies to reviews 7%45+3.2Craft & service penalty88−1.2Momentum penalty96−0.4Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREThe Ruff House Stay & Play at Bayside
Norfolk, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 74 pet boarding facilities · 4.7★ from 674 Google reviews
Report card
Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired The Ruff House Stay & Play at Bayside for 6 kinds of job.
The Ruff House Stay & Play at Bayside for dog boarding
Clear ✕All 29 Google reviews tagged “Dog boarding”
The ladies at the front desk were super sweet along with the lady who took my (very anxious) dog. Super clean and very cute inside. My dog came back happy as ever. They also gave him a bath and he came back smelling very nice. Very satisfied with my choice of dog boarding and grooming
We needed a safe and loving place for our dogs. They are kinda grumpy and fearful at times. We got them back after being there for almost a week happy and kinda sad to be going home🤩. Our senior dogs were loved on, played with and bathed. So would recommend and in fact they are already going back. Love all the…
When I leave my fur baby at the Ruff House Daycare, I walk away feeling that she gets the attention and care that she deserves. All of the staff are pleasant and kind. I greatly enjoy the views/pics that I receive daily and am able to share them with family and friends. Thanks for taking good care of my baby.
Disappointing lack of patience and flexibility for small/anxious dogs. I took my 12-pound dog, Mia, to Ruff House Bayside Virginia Beach for a boarding trial. I was upfront with the staff that she has trauma from a previous dog attack and is not used to being around large groups of dogs. I explained that she just…
I’ve never boarded my pup before and did a test day today to see how he’d do before we board him a week. They did so well with him and reassuring me! So greatful to find a place to take him!
Five stars, hands down. I've been bringing my dog Cali here for about four years now and they've never once let us down. The pricing is reasonable for the level of care you get, and the standard canine accommodations are genuinely well thought out, giving the dogs the freedom to move between indoor and outdoor space…
Wonderful staff and very accommodating. We don’t have to board our dog often but he never is upset going to the Ruff House.
The staff was friendly, communicative, and flexible during Koah’s stay, but unfortunately the level of care did not meet our expectations. When we picked him up after his checkout bath, he had significant swelling and inflammation that had apparently gone unnoticed. We took him to an emergency veterinarian, who…
I have been bringing my dogs here for 8 years for doggy day care, boarding AND to get groomed. It keeps getting better and better. They have been more than kind and know my dogs by name which is a huge deal to me because they have so many clients. They go above and beyond and I trust them completely. We are so lucky to have them here.
10/10. They took such great care of my dog. Jax came back clean and in good health. He didnt seem overwhelmed at all. I got to see pics of his stay and call whenever to check on him. I was so nervous because this was my first "baby" and they took phenomenal care of my Jax for 5 days! Thanks so much!! Also price was 10/10 as well! Not too expensive at all!
My two dogs stayed here when I had to find a kennel while we were at the Outer Banks for a week. I really like being able to book activities and 'room service' treats online, and that they could share an outdoor space. They did really well compared to how they are at my local kennel (in south Jersey). I…
Everything went well
I boarded my dog and cat here and they were very, very well taken care of. My dog has anxiety and separation anxiety and he was happy the whole weekend. I can't thank you enough for taking care of my sweet pets.
Always excellent service. They have taken wonderful care of our pups over the years and gave extra special care to Lola when we lost Max recently.
All employees are great and willing to help. Lillie stayed for the day & loved it & definitely taken her back for the day. Socializing helps her a lot
First time here, check-in and out very efficient. Place was clean and friendly. When I picked up Penny today she showed no signs of stress and that she enjoyed her time here.
Great customer service. The dog area smelled fresh and very clean. Love the dual rooms that allow the dog to go outside within his caged area as he /she pleases. Will definitely board my dog again at the Ruff House.
They take great care of your family/pet. We never worry about our dog while she's there. They call if there is any question. Our dog loves the staff. She is happy to see them and goes right back with them.
They’re good with the pups and the pups love them
I absolutely love this daycare! The staff is always friendly, caring, and professional. They treat my dog like family and make sure she feels safe and happy every single day. I really appreciate how clean the place is and how well they communicate with me about her activities and behavior. My dog gets so excited…
They were so kind and caring with our sweet boy! They made him and us comfortable thru out his entire stay!
All of the staff are so friendly and sent a ton of photos throughout my girl's time there. The post-vacation report card was cute too, it's clear she was well loved while I was away! The online booking process was easy, I just uploaded my dog's current vet records and it was approved the next day. This was our…
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog boarding | 29 | — |
| Dog grooming | 21 | — |
| Dog daycare | 4 | — |
| Other pet daycare | 4 | — |
| Cat boarding | 3 | — |
| Dog boarding with training | 2 | — |

