Gretchen Birkland4 reviews
Josh did great job and was very professional.
- Price assessment: Not sure
- Price: $500+
- Services: General carpet cleaning
Response from the owner · a year ago
Thank you so much!
Review from Google · view on Google
The Rug Specialists
The Rug Specialists at a glance
Google reviewers rate The Rug Specialists 4.9 out of 5 based on 513 reviews, with the owner responding to 99% of feedback. Customers frequently praise the team for punctuality, professional communication, and effective cleaning of carpets, rugs, and tile floors. While most experiences are positive, some low-star reviews cite issues with inadequate cleaning results for specific materials, unexpected credit card fees, and difficulties resolving complaints regarding refunds or service errors.
- Google rating: 4.9 out of 5 from 513 reviews (97% five-star).
- Reviews on this page: 513 Google reviews (442 with written comments, 38 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 22, 2026.
- Service: Grout Cleaning Service serving Rancho Cordova, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★513 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Sue Sower4 reviews
We had a large area rug as well as the 3-piece sectional that sits on top of the rug cleaned on-site the same day. Josh and his partner did a fantastic job juggling all the pieces in order to clean and dry the entire rug before placing it back on our wood floor. The guys were friendly and professional, and both the sectional and the rug look amazingly clean. We will definitely use The Rug Specialists again.
- Price assessment: Reasonable price
- Services: Area rug cleaning
Review from Google · view on Google
Ann Wells16 reviews
Wonderful people to work with.
- Price assessment: Reasonable price
- Price: $250–300
- Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · 6 days ago
Thank you so much!
Review from Google · view on Google
Patricia Hanson1 review
My rug looks brand new!! The pick up and return was On time and done with care
- Price assessment: Reasonable price
- Price: $250–300
- Services: Area rug cleaning
Response from the owner · a week ago
That’s great. We are so happy the rug looks great for you. Thank you for the review!
Review from Google · view on Google
Peggy Scott12 reviews
A couple glitches however James made right by everything. Our rugs look wonderful, very bright again. We are throughly satisfied. Thank you so much. We will use you again, I’ll also refer my friends and neighbors to you.
- Price assessment: Reasonable price
- Price: $500+
- Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · a week ago
Thank you so much Peggy! We are glad you were happy with the end result! Thank you for the review.
Review from Google · view on Google
JoAnn Stansberry7 reviews
Great job today Josh cleaning our carpets. Lots of attention to detail. I've used them for a number of years and will continue to do so.
- Price assessment: Reasonable price
Response from the owner · a week ago
We are so glad everything turned out great for you. Thank you for the review.
Review from Google · view on Google
Cathy Pace LamarLocal Guide · 24 reviews
I was very impressed with the exceptional Customer Service both on the phone, they actually answer their phone, as well as the gentleman that came and cleaned the carpet. It looks brand new, and I was very pleased I definitely recommend the carpet specialist
Response from the owner · a week ago
Thank you Cathy! That means a lot. We are so glad you are happy with everything. Thank you for the review!
Review from Google · view on Google
David Padilla8 reviews
Josh cleaned carpets and tile floors. He did a great job, spending the necessary time to make the floors look great!
- Price assessment: Reasonable price
- Price: $400–450
- Services: Area rug cleaning, Service not listed
Response from the owner · a week ago
Awesome! Thank you so much for the review. We are glad you were happy with everything!
Review from Google · view on Google
Cindy Sunline6 reviews
The Specialist with James is the very best. Just had the carpets cleaned (9/17) and literally they look and feel brand new, really, really; James said he has the latest in cleaning equipment. His business is expanding and he is training techs. This time Joe was with him and he was great; he even fixed the legs on my chaise which I didnt know were loose. I highly recommend this service. Carole
- Services: Area rug cleaning
Response from the owner · 7 years ago
Thank you so much for the review!
Review from Google · view on Google
Cole Griffin4 reviews
They cleaned our wool carpets and my difficult viscose rug. They did a wonderful job. Highly recommend
- Price assessment: Reasonable price
- Price: $500+
- Services: General carpet cleaning, Area rug cleaning
Response from the owner · 3 weeks ago
We truly appreciate it so much! Viscose is a difficult fiber to clean. We are glad you were happy with the results!
Review from Google · view on Google
Business details
- Address: 8848 Madison Ave Ste A, Fair Oaks, CA 95628
- Phone: (916) 848-7227
- Website: therugspecialists.com
- Service area: Rancho Cordova, CA