Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers rate The Salon Professional Academy 4.7 out of 5 based on 453 reviews, with the owner responding to 89% of feedback. Clients frequently praise the friendly staff, affordable pricing, and successful outcomes for haircuts, color, and manicures. However, low-star reviews cite specific issues with communication, including unprofessional instructor behavior, inaccurate length cuts, and appointment scheduling errors.
Data from Google, last updated November 11, 2026.
453 Google reviews we collected
Phrases our text analysis found in 380 written reviews
How often each topic comes up in the written reviews
We read 380 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The salon is absolutely beautiful with all of its windows and the instructors are all so friendly!”
“…ver had a bad experience here before however, i could not believe how unprofessional the instructor was acting, especially for a learning school…”
“Aarica gave my daughter a wonderful experience, more than I would imagine.”
“The instructors are horrible and borderline verbally abusive to their students.”
“I highly recommend Briell for anyone seeking a top-notch hair color service!”
“She was easy to talk to and made sure, she told me what she was using and why she was using it.”
“Kind workers, a wonderful hair cut, and great price!”
“Really great service, and a spa that offers great deals on normally very expensive treatments.”
“Emelia did a very good job listening to what I wanted and was quick to ask for help when she was unsure how to proceed with the next step”
“Hair stylist was 20 minutes late getting me.”
“…ly how I envisioned it before she left—she was so kind, patient, and genuinely wanted me to feel my best.…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.7 ★★★★★ 453 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Absolutely love my hair!!! I had Emelia as my stylist and she did a phenomenal job! I would highly recommend her! The salon is absolutely beautiful with all of its windows and the instructors are all so friendly!
First of all, I fully understand these are students and have never had a bad experience here before however, i could not believe how unprofessional the instructor was acting, especially for a learning school I had a level 3 student on Friday. She knew what i asked for and saw photos. (Long lob with no more than 3 inches cut from my current length) She wrote something down, brought it to a table of people sitting and laughing, had it signed and started my hair. Not 1 time did an instructor come over to check in, instead, the instructor was dancing around with a hot cheetos pajama cape back and forth giggling. My student Botched my layers horribly. She was going to cut 3 inches off total and do light layers. I can not wear my hair down now because it looks ridiculous.
Janelle did an amazing job with my nano infusion! It was so relaxing and refreshing!
Thank you for sharing your experience! We’re so glad Janelle made your nano infusion relaxing and refreshing. We’ll be sure to share your review with her, and we hope to see you again soon!
Respectful, nice, kind ppl.
Thank you for the kind review! We’re happy you felt welcomed and treated with respect during your visit. We appreciate you choosing TSPA and hope to see you again soon!
Melanie Cole was a pleasure to work with and helped bring me some confidence back with some vivid color. She was very kind, welcoming and professional. She even gave me some nice tips as my hair grows back so I feel more confident. Highly recommend her. Thank you so much Mel.
We love hearing this! Melanie will be so happy to know she helped you feel more confident and that you enjoyed your experience with her. We’ll be sure to share your kind words with her. Thank you for recommending Melanie and for choosing TSPA!
Pedicures & staff are fantastic!
Thank you for the great review! We’re so glad you enjoyed your pedicure and had a wonderful experience with our team. We appreciate you choosing TSPA and hope to see you again soon!
Our hair stylist, Jennifer was fantastic. She was friendly, patient and very engaging. She did exactly what my daughter wanted for her special occasion hair style and made her feel a real princess for her event. Would recommend 100 times over!
What a wonderful way to describe your daughter’s experience! We’re so glad Jennifer took the time to create exactly what she wanted and helped her feel like a princess for such a special occasion. We’ll be sure to share your review with Jennifer. Thank you for recommending her so highly, and we hope to see you again!
I was able to see Miss Sue in person! I love how the girls are about pleasing the client and make the customer feel important.... this last time I went was awesome but I'll be returning in a month for a level 9 I think toner to brighten up the highlights. I'm very proud of my friend Tullen (Tully) for graduating! I'll miss him!
Toner can be a very complicating subject, even for us hairstylists! We are so so happy to hear that your student provider explained things to you, and that you enjoyed your experience!
Sienna gave me a very good haircut. She's very good at this and i will keep going back
Thank you for sharing your experience! We’re so glad you were happy with your haircut and that Sienna made such a great impression. We’ll be sure she sees your review—it will mean a lot to her. We look forward to having you back again!
Sienna was amazing. I’ve gotten my hair Highlighted, colored, cut and treatments done with her. Genuinely a sweet heart, 10/10 recommend
Sienna will be so excited to see this review! We love hearing that you've trusted her with everything from highlights and color to cuts and treatments. Thank you for recognizing her talent and sweet personality, and for the 10/10 recommendation! ❤️ We look forward to seeing you again!
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts