Google reviewers rate The Secret Garden Wax & Beauty Bar 5 out of 5 stars based on 156 reviews. Clients frequently praise the staff for their professionalism, punctuality, and ability to make nervous first-time customers feel comfortable during Brazilian, underarm, and brow waxing services. Many note that the facility is clean, the pricing is reasonable, and the technicians provide clear instructions and aftercare tips. The single low-star review mentions an inability to reach the business by phone.
Google rating: 5.0 out of 5 from 156 reviews (99% five-star).
Reviews on this page: 156 Google reviews (133 with written comments, 4 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: August 16, 2026.
Service: Eyebrow Studio serving Winter Haven, Florida.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
5.0
★★★★★
156 reviews on Google
5★155
4★0
3★0
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s professional, super sweet, makes you feel comfortable the entire time, and pays such close attention to detail.”
“…for it it’s really not as bad as everyone Thinks it is and I highly highly recommend Jessica to be the one to do it for you.…”
“I cannot recommend Jessica enough!”
“Thank you so much again for such a great experience!”
“Jessica was so sweet and kind and walked me through every step made sure I was comfortable.”
“A quick minute of pain for a month of no worries and she talks you through it with distractions.”
“My waxes always come out so clean and smooth, and she genuinely cares about making sure you’re happy with the results.”
“Hours are late and accommodating pricing is reasonable.”
People customers mention
Brazilian40 reviews
Jessica19 reviews
Bailie19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
Alexys Jencks7 reviewsiTotal number of Google reviews Alexys has written across all businesses on Google Maps, not just this one.
Absolutely Amazing!
I can’t recommend Jessica enough! She is absolutely amazing at what she does. She’s professional, super sweet, makes you feel comfortable the entire time, and pays such close attention to detail. My waxes always come out so clean and smooth, and she genuinely cares about making sure you’re happy with the results. If you’re looking for someone who knows what they’re doing and makes the whole experience comfortable, BOOK WITH HER! 🤍✨ I wouldn’t trust anyone else!
polkcountyg5 reviewsiTotal number of Google reviews polkcountyg has written across all businesses on Google Maps, not just this one.
Absolutely love Bailie. As a first time waxer, pregnant and sensitive and no pain tolerance aka everything is painful—she is the sweetest and makes the process so much easier. A quick minute of pain for a month of no worries and she talks you through it with distractions. Love her so book her whether it’s for a Brazilian or brow:) or underarm!
Sheila Quinones-Coates6 reviewsiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
I cannot recommend Jessica enough! She specializes in Brazilian waxing and truly makes the experience as quick and comfortable as possible. Her technique is efficient, precise, and clearly backed by expertise. She uses the latest wax products, which really minimize discomfort — I was honestly surprised at how smooth the process was.
Her salon is in a great location, super clean, and absolutely adorable. On top of that, she’s incredibly friendly and makes you feel at ease right away. If you’re nervous about waxing, she’s the one to go to!
Maria4 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
I just had an amazing experience today. I went in for a Brazilian with the gorgeous Jessica. It was my first time getting One and nervous was an understatement. Jessica was so sweet and kind and walked me through every step made sure I was comfortable. She let me know when to breathe and was very reassuring. I was very nervous walking in Knowing that I was about to be very vulnerable regarding something that I’m insecure about. If you’re thinking about getting one done, trust me when I say just go for it it’s really not as bad as everyone Thinks it is and I highly highly recommend Jessica to be the one to do it for you. You will have no regrets. Shout out to her. I already booked my next appointment!!!
DeMarria MilesLocal Guide · 56 reviewsiTotal number of Google reviews DeMarria has written across all businesses on Google Maps, not just this one.
I wholeheartedly recommend The Secret Garden Wax & Beauty Bar! Bailee is absolutely amazing! She is welcoming, professional, and kind. The decor is absolutely stunning and beautiful. Thank you so much, Bailee!
Erica Rosillo1 reviewiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
Recently just had my very first brazillan wax done by Jessica 10/10!!! Best experience 100% recommend ! She made me feel so comfortable I will definitely be returning.Thank you so much again for such a great experience!
Michael M.Local Guide · 113 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Bailie at The Secret Garden Wax and Beauty Bar is the best!! She makes sure to take her time and is very professional and loves what she does! I have always had amazing experiences booking with Bailie and I will definitely keep going back to her! I’m very happy with my eyelashes she did for me and she did exactly what I was wanting. 10/10
Jessenia Garcia6 reviewsiTotal number of Google reviews Jessenia has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️⭐️ HIGHLY RECOMMEND — Amazing First-Time Experience with Bailie at The Secret Garden
My experience was truly incredible from start to finish. The instructions she provided beforehand were very easy to follow: she sent the location, explained where to park, and I found the building with absolutely no issues.
When I first walked in, I immediately noticed the beautiful environment filled with plants. It’s such a calming and welcoming atmosphere. I didn’t wait long at all; my appointment started right on time.
Baile explained every part of the process for the services I was getting, which I really appreciated. She reassured me throughout, encouraged me to ask questions, and made great small talk. She’s extremely friendly, sweet, thoughtful, and genuinely amazing at what she does.
It’s now been almost two weeks since my first service, and my results STILL look amazing. I even tried another service for the first time, and she made the entire experience so smooth and comfortable.
I’m incredibly grateful for her professionalism, kindness, and skill. She is truly an amazing person and provider, and I highly, highly, HIGHLY recommend her—especially for first-timers.
Clarissa Payano1 reviewiTotal number of Google reviews Clarissa has written across all businesses on Google Maps, not just this one.
I've been seeing Bailie for about 2-3 years, and there wasn't a time when I was ever displeased with her services. She is very knowledgeable about waxing and is diligent in her work. I went somewhere else due to a schedule issue on my end, and I have to say, I will never step out ever again. She truly has the hands of an angel when it comes to waxing. She is an understanding and communicative person.
