Google reviewers rate The Shop of Memphis 4.7 out of 5 stars based on 92 reviews, highlighting efficient turnaround times, fair pricing, and clear communication regarding repair costs and timelines. Customers frequently mention the shop's honesty in diagnosing issues and providing upfront estimates, often noting that the service is comparable to or better than dealership quotes. The primary criticism involves unprofessional interactions, specifically instances where staff failed to assist customers or mishandled payment transactions, though the owner has not responded to any reviews.
Google rating: 4.7 out of 5 from 92 reviews (87% five-star).
Reviews on this page: 92 Google reviews (64 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: June 24, 2026.
Service: Auto Repair Shop serving Memphis, Tennessee.
Data from Google, last updated November 13, 2026.
Star ratings
92 Google reviews we collected
4.7of 5
5 stars8087%
4 stars67%
3 stars11%
2 stars11%
1 star44%
Praise vs complaints
Phrases our text analysis found in 64 written reviews
96%praise
Praise10596%
Complaints44%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2422%
Price & value2220%
Quality & results1917%
Honesty & trust1514%
Communication1211%
Would recommend98%
Speed & response87%
What customers talk about
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…communicated and got me back rolling within a few days great service friendly and did great work.…”
“Very fair rates, and speedy service- no dropping your car off and having to wait a week here.”
““Deal”ership wanted about $400 to replace a hose and a sensor plus overpriced labor.”
“Excellent service, they don't cheat you, and are straightforward about the price of work, fully recommended!”
“The only mechanic shop that I can say I have 100% trust and confidence in to get the job done right.”
“Andrew's communication with his customers is excellent and timely with no nonsense.”
“I now take all of my cars there and recommend them to anyone that asks.”
“He told me he wouldn’t do any work before letting me know the cost and he squeezed me in same day/ short notice.”
People customers mention
Andrew3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Fast, friendly and professional service. Andrew's communication with his customers is excellent and timely with no nonsense. Very fair rates, and speedy service- no dropping your car off and having to wait a week here. The only mechanic shop that I can say I have 100% trust and confidence in to get the job done right. Don't give a second thought to bringing your business here!
Joey ?Local Guide · 50 reviewsiTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
They replaced my engine 2019 GMC Sierra with a Jasper engine had no problems since Andrew and the guys there are ok and know there stuff about engine repairs
Price assessment: Reasonable price
Services: Engine repair
paula williams5 reviewsiTotal number of Google reviews paula has written across all businesses on Google Maps, not just this one.
The gentleman who helped me was very caring. I called and explained my steering wheel was shaking when I drove and asked how much it was for a diagnostic. He told me he wouldn’t do any work before letting me know the cost and he squeezed me in same day/ short notice. They checked my car quickly and told me it was my tire causing the shaking and didn’t charge me anything for the diagnostic. He didn’t have the tires in stock but was kind enough to tell me exactly what was wrong, even printing it out for me to take elsewhere. In my opinion this was very honest and caring. 3 other places were going to charge me $100 plus just to look at the car before any work. Thank you for the kind service and I will return for future work.
See Thomas HowlLocal Guide · 43 reviewsiTotal number of Google reviews See has written across all businesses on Google Maps, not just this one.
Squeezed me in on short notice to get torn up wheel studs replaced that I found after another shop had messed them up. They also worked with the other shop in another city to get the payment from them. This is the only mechanic shop in Memphis that I use if I can help it! They are honest and communicate really well and do great work! Highly, highly recommend!
Kameron WinstonLocal Guide · 25 reviewsiTotal number of Google reviews Kameron has written across all businesses on Google Maps, not just this one.
Where do I start i had such bad luck with mechanics in memphis but this place is legit another place had my vehicle without diagnosis, but these guys were clear and communicated and got me back rolling within a few days great service friendly and did great work.
Bart Caldwell5 reviewsiTotal number of Google reviews Bart has written across all businesses on Google Maps, not just this one.
Did a great job on my Explorer! Will be taking all of our fleet trucks here in the future. Its hard to find a good / honest mechanic these days, but these guys definitely are that. Definitely check them out
JatinLocal Guide · 78 reviewsiTotal number of Google reviews Jatin has written across all businesses on Google Maps, not just this one.
