Google reviewers rate The Springs At Willowcreek 4.6 out of 5 based on 26 reviews, with the owner responding to all feedback. Praise frequently highlights compassionate staff, clean rooms, good meals, and timely communication regarding resident health changes. However, lower-rated comments criticize slow meal service, a lack of social activities, and concerns about medication management and staff attentiveness during day shifts.
Google rating: 4.6 out of 5 from 26 reviews (88% five-star).
Reviews on this page: 26 Google reviews (22 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: February 23, 2026.
Service: Assisted Living Facility serving Salem, Oregon.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.6
★★★★★
26 reviews on Google
5★23
4★0
3★1
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We’ve had the privilege of caring for Hospice patients at The Springs at Willowcreek, their care team is truly something exceptional.”
“Any concerns I had, I shared with the management, and they were addressed right away and to my satisfaction.”
“I would recommend The Springs at Willowcreek for anyone who has a loved one that is need of Memory Care.”
“We are genuinely grateful to work alongside such a remarkable and wholehearted team.”
People customers mention
Woods5 reviews
Dad3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
Brenda ThompsonLocal Guide · 442 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Hi, Brenda. Thank you for your wonderful review! We are so grateful for the residents and their families for choosing to call The Springs home. We strive to make our community the best it can be. If you ever have any suggestions or ways we can improve, we’d love to hear from you!
Natalie JacksonLocal Guide · 16 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
We’ve had the privilege of caring for Hospice patients at The Springs at Willowcreek, their care team is truly something exceptional. The staff shows a depth of compassion that can’t be taught, gentle hands, patience hearts, and an unwavering commitment to making every resident feel safe and loved. Their kindness brings comfort not only to the residents, but to every family and partner who walks through their doors. We are genuinely grateful to work alongside such a remarkable and wholehearted team.
Response from the owner · 10 months ago
Thank you, Natalie, for your thoughtful words. We're delighted to hear about your positive experience with our compassionate staff at The Springs at Willowcreek. Our commitment is to provide a safe, warm, and comfortable environment for all. We appreciate your gratitude and look forward to continuing our collaboration.
Thank you for your review - The Springs Living
Jacob Utterback3 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
I would recommend The Springs at Willowcreek for anyone who has a loved one that is need of Memory Care. They have amazing staff and take great care of my grandmother. She tells me all the time how much she loves living here.
Response from the owner · a year ago
Thank you, Jacob, for your kind recommendation. We're pleased to hear your grandmother is enjoying her time with us and feels well-cared for by our staff. We strive to provide a warm, comfortable environment for all our residents.
Thank you for your review - The Springs Living
Brad Chandler2 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
My Mom spent two years with these wonderful people. I wouldn’t have any problem referring friends or acquaintances to Willowcreek. Very helpful and loving staff. All of them took time to answer all of our questions and phone calls.
Response from the owner · a year ago
Hi, Brad. Thank you for your wonderful review! We are so grateful for the residents and their families for choosing to call The Springs home. We strive to make our community the best it can be. If you ever have any suggestions or ways we can improve, we’d love to hear from you!
melissa garcia5 reviewsiTotal number of Google reviews melissa has written across all businesses on Google Maps, not just this one.
My grandmother was at Willowcreek at the Springs, formerly known as the Woods for approximately 7 years. My mother, her daughter use to say “if I ever need to go to a memory unit I want to be placed there.” My mom has been there for over 1 month now and I wouldn’t have it any other way. There’s still a lot of the same staff from 5 years ago working there, even after COVID. I do not have to worry any longer and it takes away so much anxiety.
Response from the owner · a year ago
Melissa, thank you for your heartfelt review. We're glad to hear that The Springs at Willowcreek has provided a comfortable, home-like place for your family. It's rewarding to know that our dedicated staff has helped ease your worries. We're committed to maintaining the warm, supportive environment you've come to expect.
Thank you for your review - The Springs Living
Jennifer RansierLocal Guide · 9 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
My mom just passed away today and I just want to say thank you so much for taking such good care of my mom. I would reccommend this place to anyone in need of memory care. You guys were so sweet to her.
Response from the owner · 2 years ago
Jennifer, Our sincerest condolences on your loss. You truly honored the team at The Springs at Willowcreek with your lovely review and 5-star rating for our community. We're so rewarded that your family was happy with the care and attention we provided your mother. It was our privilege to perform such important work. Thank you for your exceptionally rewarding feedback, your recommendation, and for choosing The Springs at Willowcreek.
Thank you for your review - The Springs Living Team
Jeff Crist2 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Jeff, You warmed our hearts with your lovely review and 5-star rating for The Springs at Willowbrook. We're so pleased that your family was happy with the care and attention we provided your mother. We are privileged to perform such important work. Our residents are our top priority, so thank you for your exceptionally rewarding feedback, your recommendation, and for choosing The Springs at Willowcreek.
Thank you for your review - The Springs Living Team
Sheryl Christmas2 reviewsiTotal number of Google reviews Sheryl has written across all businesses on Google Maps, not just this one.
My aunt and uncle have been residents of The Springs at Willowcreek for just about a year. She was in memory care, while he was next door in assisted living. The staff at both locations is amazing, treating my family as part of their own. Memory care is no joke - it's challenging to work with dementia and memory challenged residents, and the staff would often be found just sitting with an anxious resident, keeping them company. My aunt passed this month, and the employees not only offered us every physical comfort they could, they also cried and prayed with us and for us during the last weeks. My uncle wanted to spend the night with her, and they made him comfortable and kept watch over them both through what ended up being her last night. Now, the staff at my uncle's building are doting on him and making sure he knows he's not alone.
I won't pretend that everything is perfect, sunshine and rainbows, in any assisted living or memory care situation. If you can visit and advocate for your loved one when they're in any facility, of course that's best. Any concerns I had, I shared with the management, and they were addressed right away and to my satisfaction. They made recommendations for my aunt's care (better shoes, for example, that had good tread and room for her toes to spread out a bit rather than being squished together - who knew she'd end up loving Crocs?) which were always a big help to us.
I could go on and on, about the activities they provide and how good the food always looks and smells, and how sweet the residents all are... but I think I've left a long enough review.
Response from the owner · 3 years ago
Sheryl, Your kind and generous review and 5-star rating really touched our hearts. Thank you so much for the wonderful feedback about our staff and community, and for your amazing recommendation to others who may be seeking the perfect place for their loved ones who need a little extra care and attention. That means the world to us. It was our honor to care for your aunt, and we will continue to provide your uncle with the very best TLC we are capable of. Thank you for your review - The Springs Living
Dollar Bill2 reviewsiTotal number of Google reviews Dollar has written across all businesses on Google Maps, not just this one.
Day Shift employees manage their patients by keeping them drugged up. Patients are wide awake at night when there is only 1 person on staff. Day shift and evening shift employees spend more time on their phones then tending to the patients, cleaning or doing laundry duties. They leave it all for the night shift personnel. Also poor Peri care and patient hygiene. New hires are poorly trained. They change patients and will leave them in their wet clothes. Please spend more time visiting the facility if you have a family member there. Night shift workers are very kind and actually care about the patients. However, there is only so much one person can do. Prayers for the well being of all the once hard working people who now experience hell before they pass at this facility. Unfortunately, my mother is there due to POA priorities.
Response from the owner · 3 years ago
Hello Dollar Bill, We are troubled by your review and 1-star rating, as our residents' well-being is our top priority. We don't keep anyone "drugged up" and always work closely with families, staff, and medical professionals to ensure the highest quality of care, respect, and dignity for everyone we serve. We treat each resident as family and look to make things right when we fall short. Please contact us directly so we can discuss some of your observations and claims in greater detail. Thank you for your time and thank you for your review.
Jeanne Weirich1 reviewiTotal number of Google reviews Jeanne has written across all businesses on Google Maps, not just this one.
My Dad has lived here for 2 1/2 years now. The staff & caregivers are caring & kind & always helpful. The meals are always good. His room is clean and bed is always made. It's nice that they have someone come in to cut hair & take care of his feet. Even though it's a challenge for him to participate there is a physical therapist that comes in for Weekly group exercises. Thank you for taking good care of my Dad.
Response from the owner · 3 years ago
Thank you, Jeanne, for your lovely feedback. We appreciate your kind words about The Springs at Willowcreek, and we are honored that you have entrusted us with your father's care. We are so pleased that he is flourishing, and you and your family have new peace of mind about his care. Thanks, too, for the generous comments about our staff. We agree that we have phenomenal people on our team, and we thank you for acknowledging them. Best wishes from the team at The Springs at Willowcreek, and thank you for your review - The Springs Living
