Customers frequently praise the staff for their patience, efficiency, and willingness to assist with complex shipping and printing needs. However, several low-rated reviews cite significant issues with pricing, noting that costs for services like box rentals and passport photos were higher than online rates or other locations, and that prices were not always clearly posted. Additional complaints include a refusal to release packages to authorized third parties and perceived difficulties with notarization services.
Google rating: 4.5 out of 5 from 189 reviews (87% five-star).
Reviews on this page: 189 Google reviews (180 with written comments, 5 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 20, 2026.
Service: Mail Service serving Charlotte, North Carolina.
Data from Google, last updated November 11, 2026.
Star ratings
189 Google reviews we collected
4.5of 5
5 stars16587%
4 stars21%
3 stars00%
2 stars21%
1 star2011%
Praise vs complaints
Phrases our text analysis found in 180 written reviews
90%praise
Praise23490%
Complaints2710%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12849%
Speed & response6023%
Quality & results3112%
Would recommend228%
Price & value93%
Honesty & trust83%
Communication31%
What customers talk about
We read 180 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…now have me savvy and are always very pleasant and welcoming with a friendly smile and professional demeanor that makes running errands a pleasure!…”
“Found them to be extremely rude, discourteous and what’s worse, ridiculously expensive for the same items at other stores.”
“The line moves efficiently yet I never feel rushed!”
“Always so friendly and go out of their way to make it a great experience!”
“This is the worst customer service that I have ever received.”
“I highly recommend this UPS store for their outstanding customer service and professionalism.”
“Definitely would not recommend this location, especially if you’re coming in for a child’s passport photo.”
“…ackaging options - and did not turn me off by quoting an unrealistic fees and unnecessary additional charges.…”
“Price gouging.”
“I come to this UPS Store frequently, and every single time, I’m blown away by how competent and genuinely pleasant the entire staff is.”
“The staff were polite, but the pricing feels completely unreasonable and misleading.”
“He answered all of my questions and his customer service is amazing!”
People customers mention
Amazon16 reviews
Atul4 reviews
Rockk4 reviews
Jennifer4 reviews
Maryam3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Everyone at this store goes above and beyond. They are super kind, patient, and helpful! The line moves efficiently yet I never feel rushed! They even put the documents I printed in an envelope, without me asking and for no extra charge!
Response from the owner · 2 weeks ago
Thanks Louise! We are always happy to see you and help out where we can. Visitors such as yourself are what makes the team even more appreciative of the work they do. See you soon!
Kera JoLocal Guide · 17 reviewsiTotal number of Google reviews Kera has written across all businesses on Google Maps, not just this one.
If I could give it a NEGATIVE ONE, I would. This is the worst customer service that I have ever received. I am home sick, and they refused to give the package to my son despite me sending a printed receipt, MY DRIVER'S LICENSE, and to be honest I suspect good ole fashioned discrimination. They said I needed to be with my son, while I am sick, absolutely no empathy. HORRIBLE
Response from the owner · 2 weeks ago
Kera, thank you for your thoughts. It is the policy of UPS, the parent company to The UPS Store, to ensure proper identification of the recipient of each package to prevent fraudulent activity. Therefore, each The UPS Store location must follow said policy. The recipient themselves need to physically come into the store as the team needs to correctly identify the individual receiving the package. For the particular program you are referring, the package is required to stay in store for a total of seven calendar days before it is returned to the center.
We apologize that your experience at our location was less than your expectations. We hold our team to a high standard and we hope that we exceed, or at least meet, your expectations should you decide to visit our location again.
If you have further concerns, you may reach out to the management team at [email protected].
DDLocal Guide · 43 reviewsiTotal number of Google reviews DD has written across all businesses on Google Maps, not just this one.
I drive past 3 UPS stores to the Charlotte Kings location because I truely appreciate the staff’s care and patience especially when as a customer I was unsure and unfamiliar with the services I needed. Nina, Ester, Nathan and Alex now have me savvy and are always very pleasant and welcoming with a friendly smile and professional demeanor that makes running errands a pleasure!
Response from the owner · a month ago
Thanks Shelly for the positive comments! We are proud that our team is always providing world-class customer service to everyone. Hence, we are glad that you are looking at our store as a one-stop-shop! We'll see you soon!
Aaron Tzegai3 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Nina and Sean are amazing. Very professional and great customer service. They both took their time with my shipment and understood what needed to be done. I will always come here for shipping purposes
Response from the owner · 3 months ago
Thanks Aaron! We agree that Nina and Sean are great and are a great examples of world-class customer service. See you soon!
Ava Sandoval5 reviewsiTotal number of Google reviews Ava has written across all businesses on Google Maps, not just this one.
Great location and service. 15 min parking spots for quick in and out. And talk about customer service. I showed up with a return when the store was closed on a holiday and the owner happened to be in the store catching up on stuff and he unlocked the door to take care of me. Thanks so much.
Response from the owner · 5 months ago
Thanks Christopher! Glad we were able to help and make it as easy and convenient as we can at our location. As a small business, we are always happy to help as it is our community as well. See you soon!
Patsy Wyatt8 reviewsiTotal number of Google reviews Patsy has written across all businesses on Google Maps, not just this one.
Nina was so patient with me on a couple returns where the return numbers, etc were difficult for a senior citizen!!! Thank you.
Response from the owner · 5 months ago
Thanks Patsy! We enjoy making it easy for everyone when we have the ability, and glad Nina was able to provide that world-class customer service that we are proud to give. See you soon!
Brielle Baehser12 reviewsiTotal number of Google reviews Brielle has written across all businesses on Google Maps, not just this one.
This UPS is the absolute best in the area. I come here frequently to ship out packages and do my Amazon returns and the team is not only knowledgeable and helpful, but also so kind. Always a great experience here!
Response from the owner · 5 months ago
Thanks Brielle! Our team always enjoy helping everyone that visits with our world-class customer service. See you soon!
