Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate The UPS Store in Charlotte 4.5 out of 5 based on 152 reviews, with the owner responding to 99% of feedback. Customers frequently praise the staff for friendly, fast service, particularly for last-minute printing, shipping, and event-related needs like badge creation. However, low-star reviews highlight recurring issues with unexpected package handling fees, lost or delayed packages, and instances of rude employee behavior or failure to adhere to posted operating hours.
Data from Google, last updated November 11, 2026.
152 Google reviews we collected
Phrases our text analysis found in 137 written reviews
How often each topic comes up in the written reviews
We read 137 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff at this UPS Store are all very helpful and friendly, going above and beyond to make shipping and receiving items for a tradeshow event easy…”
“Employee treated customer in front of me and me so rudely.”
“Nick was a great help and was able to get a last minute job done quickly!”
“He was friendly and did thorough quality work even though we kept him well past closing time.”
“Absolutely horrible customer service after I rushed over here after a very important work meeting, utterly disappointed, switching my business to FedEx.”
“Friendly, fast, and super helpful—I highly recommend this UPS Store!”
“Quick, affordable, and easy.”
“They wanted to charge additional "package handling fees" of $40.”
“He was engaged, kind, and genuinely helpful from start to finish.”
“He is easy to work with, explains very patient when I did not understand things at first and makes the whole shipping process so smooth.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.5 ★★★★★ 152 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great Service, would definitely recommend.
Hi Ashton, thank you for your 5-star review and recommendation! we truly appreciate your support and are glad you had a positive experience with our team. We look forward to welcoming you back and assisting you with your future needs!
Fast and friendly!
Hi Ben, we’re glad you had a quick and pleasant visit at our store! Thank you for your 5-star review and for sharing your feedback. We truly appreciate your support and look forward to serving you again!
Nick was a great help and was able to get a last minute job done quickly!
Thank you for the review, Trevor Moe! We appreciate the shoutout for Nick and will share your awesome feedback. We're always here for you. See you next time!
Great, fast service. They even provided a replacement document when I made an error on my original. Excellent customer service by Donovan
Hello Charles, thank you for the review. At The UPS Store, providing the best service possible is our top priority. If there is anything else we can do to improve your next visit, please don't hesitate to reach out.
The staff at this UPS Store are all very helpful and friendly, going above and beyond to make shipping and receiving items for a tradeshow event easy and stress-free. Truly remarkable - thank you!
We had a great experience at this UPS store. They printed it and immediately laminated it with a lanyard . It was such a smooth experience when we had come to compete for USATKD nationals
Thanks so much for sharing this, Anupama Rangarajan! We'll share your kind words with the team. You can always count on us to make your shipping experience easy and seamless. See you next time!
These guys were fantastic! We were in town for an event and needed a lanyard for an access badge. I asked if they had any, and they went above and beyond by printing and laminating a professional-looking badge and attaching it to a lanyard. The whole process took less than 10 minutes, and the result looked great. Friendly, fast, and super helpful—I highly recommend this UPS Store!
Hello Joe Mun, thank you for your kind words. We are glad to hear that we impressed you with our service. At The UPS Store, providing the best service possible is our mission, and it's great to see that we have met your expectations. If there is anything else we can do to enhance your experience, please don't hesitate to reach out.
Donavan was a godsend - spent over an hour making sure I got everything needed done (from passport photos to notarization to scanning/printing 50+ pages of documents), and was extremely patient. Very thankful for his help!
Hi Harleen Chawla, thank you for the review! We know we can always count on Donavan. We appreciate the feedback and hope to see you again soon.
The staff is very helpful, friendly, and quick. We had an Amazon return set to a different location, and they help me work through it quickly without making me feel silly.
Hello Rick Mathews, thank you for sharing your positive experience. It thrilled us to hear that you had a great experience with our service. At The UPS Store, providing the best service possible is our top priority. If there is anything else we can do to improve your next experience, please don't hesitate to reach out.
They lost my package and then found it after I Complained
Thank you for your review and for giving us the opportunity to serve you. We’d love another chance to provide the top-notch service we’re committed to. If you have any questions or suggestions, please reach out at [email protected]. We appreciate your business!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts