Customers consistently praise the friendly, helpful, and efficient staff for handling shipping, printing, and notary services with patience and flexibility. The location is noted for its convenient hours and ability to meet tight deadlines. However, low-rated reviews highlight specific instances of poor customer service during return processing, inaccurate delivery tracking estimates, and complaints about employee driving habits.
Google rating: 4.9 out of 5 from 95 reviews (97% five-star).
Reviews on this page: 95 Google reviews (90 with written comments, 3 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 5, 2026.
Service: Mail Service serving Charlotte, North Carolina.
Data from Google, last updated November 11, 2026.
Star ratings
95 Google reviews we collected
4.9of 5
5 stars9297%
4 stars00%
3 stars00%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
99%praise
Praise14299%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5236%
Speed & response2820%
Would recommend2618%
Quality & results2215%
Honesty & trust75%
Communication53%
Price & value32%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“So helpful and I would recommend using this UPS 100%!”
“Was dealing with FedEx for over (2) hours, (7) phone transfers to tell me they offer the service, but can only use a 3rd party, and delivery will be next day.”
“I highly recommend their notary services to anyone looking for someone trustworthy, professional, and dependable.”
“I had an absolutely wonderful experience with my notary!”
“They offer quality printing and very reliable service.”
“He answered all our questions and made sure we got our prints done by our deadline”
“Even if you have to drive to it… he’s worth it!”
People customers mention
Jiggy13 reviews
Chloe5 reviews
Patel5 reviews
Amazon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Excellent customer service. Friendly and helpful. I was in town for a conference and staying in the Springhill Suites. The UPS store is in the lobby and I needed to print a few items. The UPS employee was amazing. Super helpful and kind. He even let me borrow the store umbrella for the day so I could walk to the convention center in the rain. Highly recommend using this location.
Response from the owner · 4 days ago
Hi Lydia, what a thoughtful review! Thank you for choosing our store while visiting town. We’re glad we could help with your printing needs and make a rainy day a little easier. Our team member will be happy to hear your kind feedback. We truly appreciate your recommendation and hope to assist you again whenever you're in town!
Meticulous-Rapturous LionessLocal Guide · 58 reviewsiTotal number of Google reviews Meticulous-Rapturous has written across all businesses on Google Maps, not just this one.
SHOUT OUT TO JIGGY, UPS Store# 7931!!!!
EXCELLENT, EXCELLENT, EXCELLENT CUSTOMER SERVICE!!!!!!!!
Was dealing with FedEx for over (2) hours, (7) phone transfers to tell me they offer the service, but can only use a 3rd party, and delivery will be next day.
(1) phone call to UPS Store# 7931 to inquire information on services & costs for local & international delivery, UPS drop-off times, latest pickup & delivery time,
JIGGY made (1) phone call to double check if the service I needed was offered, available & deliverable,
Whomever Jiggy called, they, Jiggy, and the delivery person made it happen!!!!!!
UPS Store # 7931 is like having the NBA BASKETBALL 🏀 TEAM: Jordan, Pippen, & Rodman…..Kobe (RIP), Shaq, & Fisher or Horry!!!!!!
I WILL NEVER, EVER GIVE FEDEX MY BUSINESS EVER AGAIN!!!!!
UPS LIFETIME CUSTOMER!!!!!
Let’s get “JIGGY WITH IT!!!!!!!”
Response from the owner · 6 days ago
What an incredible shout-out! Thank you for taking the time to share your experience and for giving our store the opportunity to help with your delivery needs. Jiggy will be thrilled to hear your feedback and know how much you appreciated the assistance. We’re grateful for your trust in our location and look forward to being your go-to destination for local and international shipping. We appreciate your support and enthusiasm!
Sydney BanksLocal Guide · 15 reviewsiTotal number of Google reviews Sydney has written across all businesses on Google Maps, not just this one.
Jiggy and Chloe are the best! So helpful and I would recommend using this UPS 100%!
Response from the owner · a week ago
Hi Sydney, we’re so grateful you chose our location and took the time to leave us a 5-star review! Jiggy and Chloe will be happy to hear your kind feedback. Thank you for your recommendation and for giving us the opportunity to assist you. We look forward to seeing you again!
Ace1 reviewiTotal number of Google reviews Ace has written across all businesses on Google Maps, not just this one.
Jiggy was impeccable! He went over and beyond to assist me with my package. I wish I encountered more dedicated individuals like him. 5stars!
Response from the owner · a week ago
Hi Ace, we’re delighted to hear that your visit left such a positive impression! Thank you for the 5-star review and for recognizing Jiggy. He’ll be happy to hear your thoughtful feedback. We appreciate you choosing our location and trusting us with your package, and we look forward to assisting you again!
Lourdes GrossmanLocal Guide · 22 reviewsiTotal number of Google reviews Lourdes has written across all businesses on Google Maps, not just this one.
Jiggy was very helpful and facilitated returning an item I left at the hotel.
Response from the owner · 2 weeks ago
Hi Lourdes, we’re glad you chose our store for help with your return! Jiggy will be happy to hear your feedback. Thank you for trusting us with your shipping needs, and we hope to assist you again soon!
Trinity Franklin7 reviewsiTotal number of Google reviews Trinity has written across all businesses on Google Maps, not just this one.
Jiggy and Chloe are always so helpful and efficient with shipping out my packages!
Response from the owner · 3 weeks ago
Hi Trinity, thank you for your continued support and 5-star review! Jiggy and Chloe will be happy to hear your feedback. We appreciate you trusting our store with your shipping needs and look forward to seeing you again!
Brian McIntosh5 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
She is always kind, helpful and best customer service!!
Response from the owner · 3 weeks ago
Hi Brian, it’s wonderful to know you’ve had such positive experiences at our store! Thank you for the 5-star review and for taking the time to share your appreciation. Our team member will be happy to hear your feedback. We truly value your support and look forward to seeing you again!
Susan Konzen3 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
SAM I am ….. best customer service in Charlotte NC. SEE Jiggy at the UPS STORE! Even if you have to drive to it… he’s worth it!
Response from the owner · 4 weeks ago
Hi Susan, what a wonderful recommendation! Thank you for taking the time to share your experience and support our store. Jiggy will be happy to hear that you recognized him in your review. We truly appreciate your trust and look forward to serving you again!
AthenaLocal Guide · 11 reviewsiTotal number of Google reviews Athena has written across all businesses on Google Maps, not just this one.
I requested a hold at this location because I was going to be out of town until next Thursday. The package arrived sooner than expected and the system gave me until next Wednesday to pick it up. I called their number, and Chloe promptly picked up. She helped me with a 1 day extension. I really appreciated the flexibility of this location and for helping me out with that. Thank you!
Response from the owner · a month ago
Hi Athena, we’re glad our team could help make things a little easier with your travel plans! Thank you for your 5-star review. Chloe will be happy to hear your feedback, and we appreciate you taking the time to recognize her assistance. We look forward to helping you again at our store!
UPS Store 77171 reviewiTotal number of Google reviews UPS has written across all businesses on Google Maps, not just this one.
The staff at this location is amazing. They offer quality printing and very reliable service. I needed something to print because my machine was down and they were able to accommodate my job right away so I can assit my customer.
Response from the owner · a month ago
Hi, we’re glad our team could step in and help when you needed it most. It’s wonderful to know we could accommodate your printing needs promptly and help you keep things moving for your customer. Thank you for the 5-star review and for choosing our store!
