Google reviewers rate The UPS Store in Covington, GA, 4.9 out of 5 stars based on 304 reviews. Customers frequently praise the staff for professionalism, speed, and helpfulness with shipping, returns, printing, and notary services. Recurring themes include friendly interactions, quick wait times, and proactive communication regarding package status. However, a small number of low-star reviews criticize specific instances of rude behavior and unexpected fees, such as computer use charges, that were not disclosed upfront.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
The staff was very professional and surprised me with how fast and efficient they mailed my packages off. I can honestly say that it was very easy to ship compared to other mail businesses. Thank you UPS.
Mohammed at the UPS store on Brown Bridge Road in Covington gives the best customer service. From the first phone call to inquiry about business cards, to getting to the store, ordering and pick up of the card, he and his team catered to my every need. He kept in touch with me as to the estimated time of delivery. The business cards got here faster than expected and I’m well pleased with them. Thank you Mohammed! Much success to Store 8206!
Very nice workers. They gave me a nice discount on a service.
Always friendly and Professional
Hi Charlethea, we truly appreciate your 5-star review! Thank you for recognizing our team and for choosing us. We’re grateful for your support and look forward to welcoming you back again!
Always have such a great experience at this location. They literally know me by name and make the transactions super easy and smooth. I trust them with all of my shipping needs.
Hi Chelsey, it means so much to know you feel like part of the UPS Store family when you visit us! Thank you for the wonderful 5-star review and for trusting our team with your shipping needs. We truly appreciate your continued support and look forward to seeing you again soon!
The staff is very friendly and knowledgeable. They always go above and beyond to help me and is so kind. I am not computer savvy and they always get me together with a smile on their faces.
Hi Alana, we’re so happy to know our team has been able to make things easier whenever you stop by! Thank you for the wonderful 5-star review and for trusting us with your needs. We’re always glad to lend a hand, especially when technology can feel a little overwhelming. Your support means a lot to us, and we look forward to helping you again!
Always polite and very professional. I have never waited longer than 2 minutes. Great service!!
Hi Samie, it’s great to know your visits have consistently been quick and pleasant! We appreciate you sharing your experience and are grateful you continue to choose our location for your needs. Thank you!
Had some important documents to send off the team helped me with printing and with notary services and shipping then i was at total ease 😁
Hi Shanon, we’re glad you could get everything taken care of in one visit! It’s great to hear the help with your documents, notary, and shipping left you feeling at ease. Thank you for trusting us with something so important!
Really good experience they treat me really well. I was thinking that I use not possible to send some tires back but they need their best.
Hi Pablo, we’re so glad we could help make your visit a positive one! Thank you for taking the time to leave us a 5-star review. It’s always great to hear that our team was able to assist with your shipping needs and help you find a way to send your tires where they needed to go. We truly appreciate you choosing our store and look forward to helping you again!
The people that work at this UPS store are always so helpful!!! Always a pleasure to come here!
Hi Mary, it means a lot to know that your visits have consistently been a positive experience! Thank you for continuing to choose our location and for taking the time to share such thoughtful feedback. We truly appreciate it!