Google reviewers rate The UPS Store in Huntsville, AL, 4.5 out of 5 based on 123 reviews, with the owner responding to 83 percent of comments. Customers frequently praise the staff for providing fast, friendly assistance with shipping, printing, and notary services, noting the store's cleanliness and efficient turnaround times. However, recurring criticisms highlight instances where the location was closed despite posted hours or lacked available notary services, leading to customer frustration over unmet expectations.
Google rating: 4.5 out of 5 from 123 reviews (85% five-star).
Reviews on this page: 123 Google reviews (108 with written comments, 2 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: September 17, 2026.
Service: Mail Service serving Huntsville, Alabama.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.5
★★★★★
123 reviews on Google
5★105
4★4
3★0
2★1
1★13
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent customer service and very helpful with suggestions for our packages.”
“The store was very clean and is fast track despite being managed by Ms.”
“I was impressed not only with her great service, but with the high quality printing that I received- I did not think that was possible in such a fast…”
“I highly recommend this store for prints, shipping and notary among other services available!”
“We were in and out in no time and she helped us fit everything into one box to make it affordable.”
“He was very professional and knowledgeable about notarizing and explained the process clearly and answered all our questions.”
People customers mention
Mica12 reviews
Amazon6 reviews
Lisa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
STEPHANIE TARRANTLocal Guide · 18 reviewsiTotal number of Google reviews STEPHANIE has written across all businesses on Google Maps, not just this one.
Been in several times lately and helped by Andres. Excellent customer service and very helpful with suggestions for our packages.
Response from the owner · a month ago
Hi Stephanie, it’s wonderful to hear you’ve continued to choose our store for your visits! Andres will be happy to hear your kind words. Thank you for the 5-star review and for taking the time to share your experience. We truly appreciate your continued support!
Michael EstradaLocal Guide · 26 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I booked at notary service 3 weeks ago for this location and got my confirmation email. I even got a reminder email this morning at 4am. I showed up to my appt at 10am but the gentleman at the front said they don’t have a notary and there no UPS stores in the area that have one. I guess my issue is more with UPS reservation system. I gave 2 stars instead of 1 because the guy at the front desk was nice and seemed apologetic.
Response from the owner · a month ago
Hi Michael,
We appreciate you taking the time to share these details, and we’re glad the team member who assisted you was courteous during your visit.
Notary availability can vary by location, and appointment availability is based on the services listed for a specific store. We’d like to look into how this location was reflected in the reservation system and better understand what was shown when you made the appointment.
Please contact us at [email protected] with your appointment details so we can review the situation and help clarify what happened.
Karen Baumann4 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Jordan at the Pelham St UPS store is phenomenal!!! Very helpful and extremely efficient! It’s a pleasure to use this location!
Response from the owner · 2 months ago
Hi Karen, it’s wonderful to hear how much you enjoy visiting our Pelham St. location! Jordan will be happy to hear your kind words. Thank you for taking the time to leave a 5-star review and for continuing to choose our store. We truly appreciate your support and look forward to seeing you again!
Paresh Kumar SamantarayLocal Guide · 107 reviewsiTotal number of Google reviews Paresh has written across all businesses on Google Maps, not just this one.
Ms. Lisa Reynolds is one the kindest person I have ever met. The store was very clean and is fast track despite being managed by Ms. Lisa. Shipping is also transperant. She is also a great Notary Public. I highly recommend this store for prints, shipping and notary among other services available!
Response from the owner · 2 months ago
Hi Paresh, we’re incredibly grateful for your thoughtful 5-star review! Ms. Lisa Reynolds will be happy to hear your kind words and know that you appreciated your experience at our store. Thank you for recognizing her and for recommending us for printing, shipping, notary services, and more. We truly appreciate your support!
Happy1 reviewiTotal number of Google reviews Happy has written across all businesses on Google Maps, not just this one.
Kaya was very friendly and professional. She was good at multi tasking and helping customers as they came in so they wouldn't wait long.
Response from the owner · 2 months ago
Hi Happy, we’re so glad to see Kaya recognized in your review! She’ll be happy to know you took the time to share your feedback. Thank you for the 5-star review and for choosing our store. We truly appreciate your support and look forward to helping you again!
Jess HallLocal Guide · 52 reviewsiTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
Kay was absolutely amazing. I had to pack huge package and she was willing to help me big time from the start to finish. She saved my day. Thank you so much Ms Kay!!!!
Response from the owner · 3 months ago
Hi Jess, it means so much to hear about your experience! Thank you for your 5-star review and for recognizing Kay. She'll be happy to hear your thoughtful feedback. We truly appreciate you choosing our store, and we look forward to helping you again whenever you need us!
Free-spoken DrifterLocal Guide · 178 reviewsiTotal number of Google reviews Free-spoken has written across all businesses on Google Maps, not just this one.
Black lady working today 5/16/2026 was very inpatient with me I was speaking clearly but since I have an accent she humiliated me in front of other customers and said she didn't understand me and forced me to pay more money for my package to be delivered I did not see a name tag and she didn't want to provide her name. When are we going to learn to treat each other like humans??? Seems like never with these type of people working in the costumer service field. Bad experience!!!
Response from the owner · 5 months ago
Hi, we’re concerned to hear that your visit left you feeling this way, and we would like the opportunity to review the interaction more closely.
Concerns involving communication, customer treatment, and pricing options during a shipment are important for the team to look into carefully. Shipping costs can vary depending on the package details, destination, delivery speed, and service selected. Please contact us at [email protected] with any receipt details, shipment information, and the approximate time of your visit so we can review the matter through the proper channel.
Shannon Buckelew15 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Kay and Jordan were so friendly. Said Good morning how can I help you? Smiled and spoke clearly and kindly. I will be going back
Response from the owner · 5 months ago
Hi Shannon, we appreciate the 5 stars! Thank you for taking the time to share your visit with us. Kay and Jordan will be happy to hear your review, and we’re grateful you chose our store!
Sara Alvarado5 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Lisa was knowledgeable and very quick to respond to my extremely urgent printing need in an early Thursday morning. I was impressed not only with her great service, but with the high quality printing that I received- I did not think that was possible in such a fast turnaround. Thank you, Lisa!
Response from the owner · 5 months ago
Hi Sara, happy to receive your 5-star review! Lisa will be happy to hear this, and we’re glad your printing request was completed in a way that left such a positive impression. Thank you for choosing our store and for taking the time to share this thoughtful note!
Cathleen Shaw3 reviewsiTotal number of Google reviews Cathleen has written across all businesses on Google Maps, not just this one.
Kay was fantastic and helped us with mail and notary. Best employee ever.
Response from the owner · 6 months ago
Hi Cathleen, so nice to receive your 5 stars! We’re glad your visit was such a positive one, and Kay will be very happy to hear your kind words. Thank you for taking the time to share your support with us!
