Google reviewers rate The UPS Store in Iowa Park, TX, 4.9 out of 5 based on 97 reviews, with the owner responding to 46% of them. Customers frequently praise the staff for being friendly, helpful, and efficient, noting that the store is clean and easy to navigate for shipping, packing, and Amazon returns. Recurring criticisms involve the store's posted operating hours on Google Maps being inaccurate or unavailable on holidays, and one reviewer noted a last-minute change to a scheduled delivery time.
Google rating: 4.9 out of 5 from 97 reviews (97% five-star).
Reviews on this page: 97 Google reviews (86 with written comments, 1 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: August 27, 2026.
Service: Document Shredding Service serving Iowa Park, Texas.
Data from Google, last updated October 28, 2026.
Star ratings
97 Google reviews we collected
4.9of 5
5 stars9497%
4 stars11%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
99%praise
Praise9099%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5257%
Speed & response1719%
Quality & results910%
Would recommend78%
Price & value33%
Honesty & trust22%
Communication11%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kind and very sweet people, I can’t emphasize enough how much I appreciate everyone here!”
“Amazing staff always answering my questions quick service”
“I was up against a work deadline today and they came in clutch with their amazing service.”
“I've been my go-to UPS store since I moved in the area.”
“It cost me late payment on a bill that was in that group of Lost mail.”
“UPS so fine carrying that package when we're together I call her genuine”
“Very clear and to the point, friendly, and flexible with orders.”
People customers mention
Amazon4 reviews
Melinda3 reviews
Falls3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Everyone that I’ve ever interacted with here has been absolutely amazing. Kind and very sweet people, I can’t emphasize enough how much I appreciate everyone here!
Response from the owner · 2 months ago
Hi EM, thank you for your review. It pleased us you had a positive experience with our service. At The UPS Store, we strive to provide the best service possible, and it's great to see that we have done so for you. Please let us know if there is anything else we can do to improve your experience.
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Fabio CastilloLocal Guide · 27 reviewsiTotal number of Google reviews Fabio has written across all businesses on Google Maps, not just this one.
Hi Fabio Castillo, thank you for your review. Our mission is to provide the best customer experience, and it's great to hear that our location and service have met your expectations. We hope to see you again soon.
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Allen BernsteinLocal Guide · 113 reviewsiTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
This is the best UPS store I have ever been in. It is very easy to get in and out of with plenty of parking. The staff is extremely friendly and knowledgeable. They will get you in and out in a flash with a friendly smile. If you haven't tried this location, do yourself a favor and give them a try! This store is very customer oriented and very helpful and friendly. By far the best store I have ever visited. I will take all my UPS related business to them.
Response from the owner · 11 months ago
Hi Allen Bernstein, we appreciate you taking the time to share your thoughts. It's lovely to hear that you had a positive experience with our team. At The UPS Store, we are dedicated to providing the best service possible, and it's great to see that we have done so for you. Please let us know if there is anything else we can do to improve your experience.
J
Jecenia Potts10 reviewsiTotal number of Google reviews Jecenia has written across all businesses on Google Maps, not just this one.
Amazing staff always answering my questions quick service
Response from the owner · 6 months ago
Hi Jecenia Potts, we love hearing this feedback! Providing top-notch service is what we're all about. Thanks so much for sharing your review. See you next time!
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Lindsey Anderson2 reviewsiTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
Store was clean and staff responded quickly and made the transaction very easy!
Response from the owner · 7 months ago
Hello Lindsey Anderson, thank you for your kind words. At The UPS Store, providing the best service possible and keeping our store properly maintained are our mission. It's great to hear that we're living up to them. We look forward to helping you out again.
J
Jesse Batchelor9 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
The customer service here is superb. The brunette haired lady is always cheerful, and has, on multiple occasions, fone ro our car and retrieved boxes when they are heavy or awkward. And she does so with a smile on her face. VERY rare these days.
Response from the owner · 7 months ago
Greetings Jesse Batchelor, thank you for your positive feedback. It delighted us to hear that you had a great experience with our service. At The UPS Store, providing top-notch service is our primary goal, and it's great to see that we have done so for you. If there is anything else we can do to enhance your experience, please don't hesitate to reach out.
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Mary Duke12 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Hello Mary Duke, thank you for sharing your positive experience. It thrilled us to hear that you had a great experience with our service. At The UPS Store, providing the best service possible is our top priority. If there is anything else we can do to improve your next experience, please don't hesitate to reach out.
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Brian MillsLocal Guide · 6 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
It would be nice if you could rely on the hours posted on their Google maps page. Please update them!
Response from the owner · 8 months ago
Thank you for your review and for giving us the opportunity to serve you. We’d love another chance to provide the top-notch service we’re committed to. If you have any questions or suggestions, please reach out at [email protected]. We appreciate your business!
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E Scott HunterLocal Guide · 22 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
The nicest people that make it very easy to ship a package particularly if your a person that needs a little extra patience like myself.
Response from the owner · 9 months ago
Hi E Scott Hunter, we love hearing this feedback! Friendly, courteous, and knowledgeable service is what we're all about. Thanks so much for sharing your review.
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Bui ckelvinLocal Guide · 32 reviewsiTotal number of Google reviews Bui has written across all businesses on Google Maps, not just this one.
