Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Reviewers frequently praise the store's knowledgeable staff, helpful attitude, and wide selection of high-quality pet food and supplies. The location is described as clean and organized, with a rewards program that benefits regular customers. However, several low-rated reviews criticize the high prices, noting they are significantly higher than competitors, and cite issues with inconsistent stock availability or rude interactions during phone calls and in-store visits.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
224 Google reviews we collected
Phrases our text analysis found in 139 written reviews
How often each topic comes up in the written reviews
We read 139 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“at Urban Pet was incredibly intuitive, kind, and patient in helping me finally navigate my dog’s allergies after more than three years of trying to fi…”
“They have very affordable prices on all pet items and foods.”
“One star deducted because they are pretty pricey, but if that isn't much of a concern for you, this place would be a doggie heaven!”
“They also house a studio upstairs that takes "Furtographs" definitely recommend that.”
“We’ve been bringing our dog here since she was 3 months old and every time has been a wonderful experience.”
“Our Vet was friendly knowledgeable and answered all our questions diligently.”
“Everyone here genuinely cares about the health and well-being of the animals they serve.”
praise complaint · found by our text analysis, Google review wording unchanged.
Chris O. at Urban Pet was incredibly intuitive, kind, and patient in helping me finally navigate my dog’s allergies after more than three years of trying to figure it out. Who knew the solution would come from a savvy, caring sales gentleman at my favorite local pet store? I couldn’t be more grateful for his help and expertise. Amy K.
Great product selections, super helpful staff, nice rewards program for rescue pup parents like us, and super chill store. Great harness selection.
Super helpful staff, so kind and patient. I came in on a stressful day and the man who helped me really made a difference. His gentle approach and patient manner made me feel so much better. Sometimes you just need to interact with a kind stranger, and it turns your day around. And they had what I was looking for. Thank you so much!
I love this pet store! They have an amazing atmosphere (S-tier koy pond too), and a curated selection of high quality and high-end pet supplies. They also have an extensive cat section which is kind of hard to find. I think it's the best in LA for cat stuff
The Urban Pet is my favorite place to come for my pets. They have such an awesome selection of food and treats for all their needs, from their puppy years to now when they are older. And the best place when it comes to prices - before buying the pricey stuff at the vet, call The Urban Pet and see if they have it -…
I love this pet store! I live in DTLA and the are many other pet stores I could go to near me, but I happily hop on a bus to come to this store. Why? The manager, Chris. My cat has food allergies and I found Chris to be very knowledgeable and SO helpful. His warm vibe is so nice! Everyone there is pleasant and…
4.7 ★★★★★ 225 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Chris O. at Urban Pet was incredibly intuitive, kind, and patient in helping me finally navigate my dog’s allergies after more than three years of trying to figure it out. Who knew the solution would come from a savvy, caring sales gentleman at my favorite local pet store? I couldn’t be more grateful for his help and expertise. Amy K.
Great product selections, super helpful staff, nice rewards program for rescue pup parents like us, and super chill store. Great harness selection.
Good friendly foods fresh merchandise a bit &$$$
Super helpful staff, so kind and patient. I came in on a stressful day and the man who helped me really made a difference. His gentle approach and patient manner made me feel so much better. Sometimes you just need to interact with a kind stranger, and it turns your day around. And they had what I was looking for. Thank you so much!
I love this pet store! They have an amazing atmosphere (S-tier koy pond too), and a curated selection of high quality and high-end pet supplies. They also have an extensive cat section which is kind of hard to find. I think it's the best in LA for cat stuff
The Urban Pet is my favorite place to come for my pets. They have such an awesome selection of food and treats for all their needs, from their puppy years to now when they are older. And the best place when it comes to prices - before buying the pricey stuff at the vet, call The Urban Pet and see if they have it - they probably do! The staff at every one of their locations is so lovely and so helpful! Thank you for all that you do for us pet owners, Urban Pet - we appreciate you!!
I love this pet store! I live in DTLA and the are many other pet stores I could go to near me, but I happily hop on a bus to come to this store. Why? The manager, Chris. My cat has food allergies and I found Chris to be very knowledgeable and SO helpful. His warm vibe is so nice! Everyone there is pleasant and eager to help. The store is cozy and clean. I highly recommend this Urban Pets.
Great pet food shop. Friendly staff. Has become my regular!
I had a good experience at The Urban Pet. They have a lot of useful things for pets. The store is clean and the staff is very polite and helpful. If you are looking for good pet products, you should definitely visit this place.
Great selection. Helpful staff. Decent parking.
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
