Google reviewers rate The Valley Law Group 4.9 out of 5 based on 973 reviews. Positive feedback highlights professional consultations, clear explanations of legal options, and transparent pricing for divorce and custody matters. However, critical reviews describe delayed communication, missed appointments, and billing disputes, including charges for services perceived as incomplete or aggressive collection practices after case resolution.
Google rating: 4.9 out of 5 from 973 reviews (97% five-star).
Reviews on this page: 973 Google reviews (898 with written comments, 4 with photos).
Owner responses: the business replied to 82% of reviews.
Phrases our text analysis found in 898 written reviews
97%praise
Praise1,36397%
Complaints373%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude44932%
Would recommend27920%
Quality & results23317%
Communication23217%
Honesty & trust735%
Speed & response685%
Price & value665%
What customers talk about
We read 898 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The gentleman i spoke to in my consultation was very generous and kind when speaking with me and explained everything I didnt understand thoroughly”
“At this point, the continued lack of responsiveness has been highly disappointing and, in our opinion, unprofessional.”
“Highly recommend if you’re looking for help with the law in any situation”
“I do not recommend due to unfinished paperwork that was not processed, and also charged for .”
“I was helped within minutes and everything was straightforward and thorough.”
“Unfortunately terrible experience, which is surprising given their 5 star reviews.”
“They were very good and explained everything very well.”
“Given the urgency of our legal matter, this lack of communication is extremely concerning.”
“And the attorneys are very open minded honest and considerate of everything involving my case”
“She kept me informed and updated on all of my paperwork throughout the entire case and was always incredibly quick to respond to my emails.”
“My attorney showed up late to the final hearing, never had any communication with the prosecutor through the 6 months it lasted.”
“This is the only law firm I’ve found that’s been fair and forthcoming about the services they would provide along with pricing at different points of…”
“While it’s not reasonable to assume hiring attorney alone will get you a 100 % of what you want, I can assure that hiring R&R will give you a better s…”
People customers mention
Reppucci49 reviews
Roeder31 reviews
Alvarado28 reviews
Ludwig27 reviews
Ryan23 reviews
Jonathan15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Very informative and professional consultation. Answered all of my questions.
Response from the owner · 2 weeks ago
Thank you, Christina! We're pleased to hear that your consultation was informative and professional and that our team took the time to answer all of your questions. We truly appreciate your positive feedback and your trust in The Valley Law Group!
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Layevska Chavez1 reviewiTotal number of Google reviews Layevska has written across all businesses on Google Maps, not just this one.
¡Muchas gracias por sus amables palabras! Nos alegra saber que tuvo una experiencia positiva durante su consulta y que recibió un excelente servicio. Agradecemos sinceramente su confianza en The Valley Law Group y el tiempo que dedicó a compartir su opinión.
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Hannah Barge15 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Thank you, Hannah! We're glad to hear that our team was friendly and took the time to explain everything clearly. We truly appreciate your kind words and your positive feedback about The Valley Law Group!
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Brittany Mercado2 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
They were very helpful and informative! Very knowledgeable had a good experience
Response from the owner · 3 weeks ago
Thank you, Brittany! We're pleased to hear that you had a positive experience and found our team knowledgeable, helpful, and informative. We truly appreciate your feedback and your trust in The Valley Law Group!
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Preston Copeland4 reviewsiTotal number of Google reviews Preston has written across all businesses on Google Maps, not just this one.
The gentleman i spoke to in my consultation was very generous and kind when speaking with me and explained everything I didnt understand thoroughly
Response from the owner · 3 weeks ago
Thank you, Preston! We're glad to hear that your consultation was a positive experience and that you received clear, thorough explanations in a welcoming environment. We truly appreciate your kind words and your trust in The Valley Law Group!
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Michael Brown5 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
My attorney showed up late to the final hearing, never had any communication with the prosecutor through the 6 months it lasted. UNTIL 5 minutes before I got called up, when she arrived.
She arrived in a Pink on Pink on suit and world cup colored nails.
6 months on the case and getting paid, but doesnt do a thing until 5 minutes before.
Called multiple times, just to get the secretary to schedule a time where she calls me. Just for her not to call. The craziest part was that she was she was more mad about having to call and give an update on the case...or whatever she's been doing.
- No communication with the client
- No communication with the prosecutor
- Shows up late
- Pink on Pink suit
- Attitude over the phone
Response from the owner · 3 weeks ago
Hi Michael,
We’re sorry to hear that you were dissatisfied with your experience. We take concerns about client communication and representation seriously.
Because this involves a confidential legal matter, we’re unable to address the specific circumstances of your case in a public forum. We would welcome the opportunity to review your concerns directly with you. Please contact our Phoenix office at (480) 806-1570 and ask to speak with a member of our management team.
— The Valley Law Group Client Relations Team
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rose jimenez1 reviewiTotal number of Google reviews rose has written across all businesses on Google Maps, not just this one.
I was poorly represented by this law firm. I do not recommend due to unfinished paperwork that was not processed, and also charged for . female staff is extremely disrespectful. in my situation The opposing party was given 50-50 custody, even though there was issues with molestation within the Family the opposing party, not having a stable home as well as signing off their parental rights. Seven with paternity He was able to get 50-50 custody . they will rack up your bill and not finish the work and still charge you. this law firm will create bigger problems for your entire life. I highly do not recommend. I actually recommend my opposing parties lawyer. She was actually phenomenal that says a lot about this law firm that I wished I had my opposing parties lawyer she did an awesome job, considering his standpoint in the entire situation. this law firm will take your money and treat you like trash !!!!!!
Response from the owner · 4 weeks ago
Hi Rose,
We’re sorry to hear that you were dissatisfied with your experience, particularly regarding communication, case handling, and billing. We take concerns like these seriously.
Because this involves a confidential family law matter, we’re unable to address the specific circumstances of your case in a public forum. We would welcome the opportunity to review your concerns directly with you. Please contact our Phoenix office at (480) 806-1570 and ask to speak with a member of our management team.
— The Valley Law Group Client Relations Team
H
hector olivarez3 reviewsiTotal number of Google reviews hector has written across all businesses on Google Maps, not just this one.
Tuve mi primera cita de consulta gratis. Fueron muy Buenos explicaron todo muy bien. Y ademas tambien respondieron mi pregunatas y dudas que tenia. Muy bueno recomiendo.
Response from the owner · a month ago
¡Muchas gracias, Hector! Nos alegra saber que tu consulta fue clara e informativa y que pudimos responder todas tus preguntas y dudas. Agradecemos mucho tu recomendación y tu confianza en The Valley Law Group.
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Ish Magalei7 reviewsiTotal number of Google reviews Ish has written across all businesses on Google Maps, not just this one.
Carson Lester and Jelayne Baker are total rockstars! Hiring The Valley Law Group was the best decision I made for my divorce case.
This is the only law firm I’ve found that’s been fair and forthcoming about the services they would provide along with pricing at different points of the process.
This made things work well financially as well. Overall I’m pleased with the services they offered and the way their legal team went to bat for me as a single father!
Response from the owner · a month ago
Thank you for sharing your experience! We're glad to hear that Carson Lester and Jelayne Baker provided strong support, clear communication, and transparency throughout your divorce case. We truly appreciate your trust in The Valley Law Group and are grateful for your kind words about our team.
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Espie Martinez7 reviewsiTotal number of Google reviews Espie has written across all businesses on Google Maps, not just this one.
Very helpful law group, answered all my questions, very informative and very knowledgeable. Definitely recommend The Valley Law Group. Best Family Law Group
Response from the owner · a month ago
Thank you, Espie! We're glad to hear that our team was helpful, informative, and able to answer all of your questions. We truly appreciate your recommendation and your trust in The Valley Law Group!
