Analyzing 5,399,7095.4M ReviewsFor 14,50414.5K Experts
Google reviewers rate The Vine Landscaping 4.6 out of 5 based on 274 reviews, frequently praising punctual crews, clear communication, and reasonable pricing for services like mowing, mulching, and tree trimming. Positive feedback highlights professional conduct and quick response times for design and installation projects. However, recurring criticisms in low-star reviews involve missed appointments, unreturned calls, and disputes over prepaid seasonal contracts or plant survival issues.
Data from Google, last updated October 28, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 224 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jabez and William Henry were friendly, professional, and tenacious working through the snow and chilly weather to get our house lit in time for Christmas.”
“I don’t understand why I have to view my footage and see some of the most unprofessional people in my days of living.”
“They do a great job and are always responsive to questions.”
“take him (owner) to NN court to get some of my money back due to the terrible/very poor lanscape (compost not soil was put down, it was full of trash…”
“Quote was quick, the job was scheduled within days.”
“I called to get them to come back out, they never got back to me.”
“100% recommend, and it’s so nice come home to my lawn looking gorgeous”
“I would recommend carefully reviewing the contract, understanding the refund and cancellation terms, and considering the risks of paying for services in advance”
“The work was done quickly, they cleaned up my driveway afterwards and the price was very reasonable.”
“I intentionally did not give them a credit card for exactly this reason, proving how disorganized their billing system is.”
“planning, communication, and execution were all first rate.”
“My multiple attempts to have a manager or the owner call me have been ignored.”
“Not only is the owner a veteran, like I am, they have integrity in their work!”
praise complaint · found by our text analysis, Google review wording unchanged.
These folks were great ... planning, communication, and execution were all first rate. We will definitely use them again!
They did a great job! My front and back yards were a mess and they got everything looking great. They were very communicative and provided updates during the process. The scheduling and quote process was easy.
The good people from Vine Landscaping did a superlative job lighting our home for Christmas. Jabez and William Henry were friendly, professional, and tenacious working through the snow and chilly weather to get our house lit in time for Christmas. We're looking forward to doing business with them in the coming years! Thank you and Merry Christmas!
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service and appreciate your recognition of our dependable work and fair pricing. Your satisfaction is our top priority, and we look forward to serving you again.
The Vine landscaping recently came by to trim branches off a tree. Quote was quick, the job was scheduled within days. Thank you for making our grown up chores just a little easier to manage. :) Communication is always great. We appreciate your help.
Thank you very much for your review! It means a lot to us!
I will never again look for a landscaping service in Williamsburg. I just had some work done by Vine Landscaping and they were extraordinary. The guys that came to do the work were prompt, polite and professional. The work was done quickly, they cleaned up my driveway afterwards and the price was very reasonable. I will be calling them again without any hesitation. Thank you Vine Landscaping!
Thanks so much for the awesome review! Our team is thrilled to hear you loved the service and we'll be ready whenever you need us again.
They did a great job with a mess. Thank you!
When I chose this company the conversation was business. Once I gave my permission to have the work done things went in a different direction. The next day the truck showed up with topsoil/seed mixed and straw. The young man knocked and proceeded to spread the mixture with a shovel. He stated he would let me know when he was done so that I could review the finished product. He did not! He left later stated he knocked and rang the bell and got no response. Untrue, as I was inside the house all day. When I checked he was gone and the backyard flowerbed had soil/seed. When I called he stated he wasn't sure if he should fill it in or not. He didn't ask. So he proceeded to fill it in no questions asked. He put down no straw anywhere though he had it in the bed of the truck. When I contacted the company he called back and stated it wasn't necessary because the seed is mixed with the soil and they would generate faster without the straw. Well tell that to the birds! 🐦⬛🐦 A new crew was sent back two days later and did what they could to remove the soil/seed from the back flowerbed , still no straw. 😲However, the birds (all shapes/sizes and colors) have converged on my yard for feeding on the seeds. I have had to open the doors quickly to frighten them away. I also have gone out and purchased balloons to put in the yard to discourage them from coming to feed on the seeds. This has been a 🫣 night/day mare all because this company gave me lip service not customer service. Though they knew there were problems as I had already called and made the company aware, they still/quickly 🤑 charged my credit card for the second/final payment. 🏃♀️ Run don't walk and take a second or third 👀 look at this company before you give them your business. I am very displeased and disappointed with how I was treated and what I ended up with for my money!!! 😠 I had to take him (owner) to NN court to get some of my money back due to the terrible/very poor lanscape (compost not soil was put down, it was full of trash and an abundance of millipeds) results and his continual no response when I tried to make contact for some form of customer service. 😳👎🏼Though the court ordered him to provide me with a partial refund, I have not received a single penny!
They do a great job and are always responsive to questions.
The crew that did the Aeration and Overseeding were outstanding thru out their visit. Great representation of the vines respect for my business.
I contracted with The Vine Landscping in September of 2025. I had never used a landscping company before and was very impressed with their plan. I enrolled in the Elite Care package and paid up front for a year, over 4,000. I was disappointed from the very first visit and called the office after almost every visit. The service was so bad I was going out my working in my yard every week. I did not get any of the services listed in my contract except lawn mowing which put ruts in my yard and some leaf blowing, by blowing all leaves into my flower beds. I talked with the owner and things did not get better so I requested a refund. The owner stated that he would give me a refund but it would take time. I requested the refund on February 13th, and I have called every week since, sometimes multiple times a week asking that a manager or the owner call me back with an update and was told I just need to give them some time. Today is May 22 and I have not received a call back from this company yet. I will continue to fight this but it is definitely the worst expierence I have had. My multiple attempts to have a manager or the owner call me have been ignored. This company is in breach of my contract and now they are ghosting me. I am a single woman and needed help with the yard. I will continue to fight for my money. If you are thinking of using this company you need to think twice. They appear to be very professional and a family business but unfortunately they are not. UPDATE Disappointing Experience — Services Not Provided as Contracted and Refund Not Completed I am very disappointed with my experience with this lawn service company. I entered into a contract that included mowing, trimming, fall cleanup, winter cleanup, shrub pruning, garden bed weed control, fertilizer treatments, and aeration and overseeding. I paid for the services in advance. After approximately 10 visits, the only service consistently provided was mowing. Unfortunately, the quality of the mowing was also unacceptable, with numerous ruts left in my yard. When fall arrived, the promised fall cleanup was not performed; instead, leaves were blown into my flower beds. I contacted the company on several occasions to discuss my concerns and provided multiple opportunities for the company to improve the service and fulfill the terms of the agreement. Unfortunately, the issues were not adequately addressed. I ultimately requested cancellation of the contract and a refund for the services that had not been provided. After several attempts to communicate with the company without receiving a response, the owner eventually contacted me and stated that I would be reimbursed in full. I received two payments of $200 and then one payment of $100. After that, the payments stopped, and the company has once again stopped responding to my calls and messages. My concern is not simply that the service did not meet my expectations. The services outlined in the contract were not provided, and despite the owner’s commitment to reimburse me, the agreed-upon refund remains incomplete. I am sharing my experience so prospective customers can make an informed decision. I would recommend carefully reviewing the contract, understanding the refund and cancellation terms, and considering the risks of paying for services in advance
Analyzing 5,399,7095.4M ReviewsFor 14,50414.5K Experts