Customers frequently praise the spa's myofascial release and deep tissue massages for providing lasting pain relief, noting that practitioners explain processes clearly and customize treatments to specific physical needs. Services also include facials, skin tag removal, and wood therapy, with clients highlighting the professional communication and educational approach during appointments. However, a recurring criticism involves scheduling difficulties, such as slow response times, lack of appointment confirmations, and inaccurate online business hours that led to closed visits.
Google rating: 4.9 out of 5 from 119 reviews (96% five-star).
Reviews on this page: 119 Google reviews (107 with written comments).
Owner responses: the business replied to 50% of reviews.
Most recent review: September 11, 2026.
Service: Spa serving Milwaukee, Wisconsin.
Data from Google, last updated November 3, 2026.
Star ratings
119 Google reviews we collected
4.9of 5
5 stars11496%
4 stars22%
3 stars00%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 107 written reviews
98%praise
Praise12398%
Complaints22%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude3528%
Would recommend3226%
Quality & results3024%
Communication1411%
Price & value1210%
Honesty & trust22%
What customers talk about
We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I always experience a very professional service, prior getting any service.”
“I recommend anyone looking for a very personalized service.”
“…st roll on the outcome at VIP Spa the prices very reasonable for the excellent service I received.…”
“I get explain all the process so I know what to expect at all time even before it's done.”
“The massage was painful at times, but it was worth it!”
“To be honest in my life I never heard the word fascia but I am so glad I was introduced to this because it really changed my life I wished I was intro…”
People customers mention
Janet30 reviews
Therapy5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
That was the most incredible deep tissue massage I’ve ever had. She’s a beautiful person and it’s clear she fully loves helping fix and heal people. It was an amazing experience 10/10 recommend! I will drive back to Milwaukee from Wausau just to see her as many times as I can before my contract is up in Wisconsin. Nurses!!!! Treat yourself to this magical woman’s healing hands!!!!
Price assessment: Great price
Services: Service not listed
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Deondre Birkley2 reviewsiTotal number of Google reviews Deondre has written across all businesses on Google Maps, not just this one.
I came to the VIP Spa with an aching lower back and shoulders. I had had massages throughout the years, but they didn't provide anything other than short-term relief. VIP Spa uses myofascia relief therapy massage to address the root of pain and discomfort. The massage was painful at times, but it was worth it! Two days after the massage, I spent 7 hours on a concrete floor with no lower back pain. Before, I couldn't make it more than an hour without pain. Me and my family will be going to the VIP Spa. Highly recommend!
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Mar BrimLocal Guide · 24 reviewsiTotal number of Google reviews Mar has written across all businesses on Google Maps, not just this one.
A hidden Jewel. I had an amazing experience. Best massage of my life! She is a master at her craft! Customized massage a must for self care and wellness.
Services: Service not listed
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Sandra G.Local Guide · 13 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
I was experiencing severe back, neck, and shoulder pain and went to at least five other massage therapists before finding Janet, who truly has magical hands. I’ve had two myofascial release sessions with her, and the results have been incredible. After the first session, my pain dropped from an 8–9 to a 3–4, and after the second session my pain is almost completely gone.
I am beyond impressed and recommend Janet without hesitation. Her work feels like deep tissue massage ×100, but the results actually help heal the underlying problem. Janet takes the time to understand what’s going on, discusses what may have triggered the pain, and personalizes each session. She also shares holistic strategies to help manage pain outside of sessions.
She truly gets to know you as an individual and will take extra time to focus on areas that need the attention. I will never go anywhere else after my experience with her. Thank you Janet!!!
Price assessment: Great price
Services: Service not listed
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David TadychLocal Guide · 105 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Was closed, although it was listed as open till 8. So obviously, not updating hours for people who look online.
Response from the owner · 10 months ago
Mr. David, I believe you are under the impression that my door should be open at all times just because those are my working hours. This is a one on one client experience, and it’s only me working there, I don’t have a receptionist to attend the door nor the calls while I am working. For these reason I have a large board by my door that explain that (you might not have seen it) where it suggests to text to book an appointment. Out of respect for my clients I don’t answer calls nor the door while taking care of them because I value their time and their safety. If I am hands on my clients there is no need nor space for me to talk or attend any other guest at the same time. I hope you understand the situation and review on a service experience instead of my security measures. Thank you for your understanding.
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Rachel MaeLocal Guide · 21 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
I'm a new client of VIP Spa. I always experience a very professional service, prior getting any service. I been asked questions to receive exactly the service I'm looking for and the way I like it dune. I get explain all the process so I know what to expect at all time even before it's done. Great communication for me is key and the most important part of any service because it place the biggest roll on the outcome at VIP Spa the prices very reasonable for the excellent service I received.I feel extremely comfortable and never rushed at every apartment. I recommend anyone looking for a very personalized service.
