Google reviewers rate the company 4.8 out of 5 based on 201 reviews. Positive feedback highlights prompt scheduling, clear communication, and thorough repairs for issues like drain clogs, water heater replacements, and sewer line problems. However, several low-star reviews criticize the phone system for transferring callers to remote answering services or AI agents, which led to missed connections and frustration during emergencies.
Google rating: 4.8 out of 5 from 201 reviews (88% five-star).
Reviews on this page: 201 Google reviews (194 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 24, 2026.
Service: Pipe Repair Service serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Star ratings
201 Google reviews we collected
4.8of 5
5 stars17688%
4 stars189%
3 stars00%
2 stars00%
1 star73%
Praise vs complaints
Phrases our text analysis found in 194 written reviews
99%praise
Praise69599%
Complaints101%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14621%
Speed & response13519%
Communication11116%
Quality & results8712%
Would recommend8212%
Price & value8111%
Honesty & trust639%
What customers talk about
We read 194 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the first call to the final check, the whole process was smooth, efficient, and professional.”
“…oblem with water backing up and flooding the floor, a leak that needs fast attention, or you are planning a bathroom or kitchen renovation, this team…”
“first, i was really impressed with the communication and customer care from the team.”
“Their professionalism, experience, and attention to detail really stood out.”
“Liam quickly found the leak in an upstairs bathroom drain line and replaced the old damaged piping with care.”
“I would gladly recommend them to anyone in El Paso who needs plumbing, drain cleaning, or pipe repair services.”
“We can't recommend Liam and his team highly enough for their outstanding customer service and affordable pricing.”
“They showed real care for the situation, charged a fair price, and never made us feel pressured.”
“It was easy to see they take pride in quality workmanship and reliable service.”
People customers mention
Gary26 reviews
Liam26 reviews
Damian25 reviews
Nicholas24 reviews
Brad23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
i recently used a plumbing and drain service in El Paso, and i couldn’t be more pleased with the work they provided. From the first call to the final check, the whole process was smooth, efficient, and professional.
first, i was really impressed with the communication and customer care from the team. They were quick to respond, paid close attention to what i needed, and took the time to explain the plumbing service options in simple terms. They also showed strong knowledge of drain lines, fixtures, and general plumbing repairs, and offered helpful advice during the visit.
The technician, liam, was courteous, skilled, and careful with every detail. He made sure the job area stayed clean, answered my questions clearly, and completed the work in a timely way. It was easy to see they take pride in quality workmanship and reliable service.
overall, i’m very happy with the plumbing service i received. Their professionalism, experience, and attention to detail really stood out. I would gladly recommend them to anyone in El Paso who needs plumbing, drain cleaning, or pipe repair services. You can expect dependable service, honest communication, and excellent results from start to finish.
Price assessment: Great price
Services: Shower installation, Drain cleaning
R
raymond johnston5 reviewsiTotal number of Google reviews raymond has written across all businesses on Google Maps, not just this one.
Liam is very caring and is always the one who asks, 'How are you doing?' He truly listens, notices when you may be having a hard day, and checks in again to make sure you are okay. It is rare to have the owner of a plumbing company be that involved, and it really shows in the level of service. He takes time to understand the issue, explain the plumbing repair clearly, and help get everything handled the right way.
Whether you have an urgent plumbing problem with water backing up and flooding the floor, a leak that needs fast attention, or you are planning a bathroom or kitchen renovation, this team does excellent work. The other crew members I worked with were also polite, respectful, and on time. They were easy to talk to, professional on every service call, and made the whole process smooth from start to finish. This is a dependable 5-star plumbing company with great customer service and quality workmanship.
Price assessment: Great price
Services: Water heater installation, Shower installation
M
Marisa MccartyLocal Guide · 2 reviewsiTotal number of Google reviews Marisa has written across all businesses on Google Maps, not just this one.
We had two dripping sink faucets, so I called Theodore & Sons Plumbing to ask if a plumber could come out. Since it was the busy holiday season, I honestly thought we would have to wait a while, so I was really glad they were able to schedule service for the very next day in El Paso.
Nicholas called before arriving, showed up on time, and was courteous, easy to talk with, and very knowledgeable. He got right to the faucet repair, worked efficiently, and cleaned up the area when he was done. The whole plumbing service was smooth and professional, and I would definitely recommend them for sink faucet leaks and other household plumbing needs.
Price assessment: Great price
Services: Shower installation
I
Isabelle B1 reviewiTotal number of Google reviews Isabelle has written across all businesses on Google Maps, not just this one.
Nicholas and Brad came out from Theodore & Sons Plumbing for a full whole-house plumbing inspection.
They also looked into the plumbing issues that a home inspector had pointed out while I was buying a new home in El Paso. They carefully checked the fixtures, valves, drains, water lines, and other plumbing components throughout the house.
They took their time and were very thorough with everything they inspected. I appreciated how they explained their findings in simple, everyday language that was easy to understand.
Their recommendations were clear, practical, and they were able to handle the needed plumbing work in a professional and efficient way. The whole process felt organized and stress-free.
I feel much more confident about the condition of my new home after having the plumbing system checked so carefully. I would gladly call again for any future plumbing service or repair needs.
Price assessment: Reasonable price
Services: Water heater installation, Drain cleaning
A
Alexa20 M2 reviewsiTotal number of Google reviews Alexa20 has written across all businesses on Google Maps, not just this one.
We called for septic and aerobic system service early in the morning, and the plumbing team was able to come out the same day. They arrived later in the afternoon as their last stop and quickly found a few problems with the septic system. Damian and Gary clearly explained what was causing the issues, walked us through the repairs, and gave helpful advice on how to keep the system working right.
What should have been a short service visit turned into a much longer plumbing job because of the extra issues they uncovered, but they stayed until everything was handled properly. We really appreciated their hard work, patience, and commitment to getting the septic and drain system back in good shape. They even returned the next day to fill the tank with water, test the aerobic system, and make sure everything was running the way it should.
The whole crew was professional, honest, and easy to talk to. They showed real care for the situation, charged a fair price, and never made us feel pressured. It is hard to find plumbing and septic professionals you can trust, but this team proved they care about doing the job right. I highly recommend them for septic service, plumbing repairs, and system maintenance.
Price assessment: Great price
K
Kaiden MendezLocal Guide · 8 reviewsiTotal number of Google reviews Kaiden has written across all businesses on Google Maps, not just this one.
THANK YOU! Brad has helped us through so many plumbing problems. We’ve called for bathroom and utility room remodel plumbing, clogged drains, backed-up main sewer lines, broken main water valves, and leaks inside the walls, and the list keeps going. This is the only plumbing company we call because they consistently do solid work that lasts. They are honest, quick to respond, dependable, professional, and their pricing is fair. Even after moving to another part of El Paso, we still rely on them for plumbing service at our home and our rental property. It’s a huge relief to know we can call anytime we need a skilled plumber, and they always show up ready to fix the issue the right way. We gladly recommend them to friends and family because every service visit has been smooth, helpful, and high quality.
Price assessment: Great price
Services: Shower installation
T
T Santana3 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
I was pretty stressed when Brad and Liam came to my apartment to look at water leaking from my first-floor shower stall. Brad had such a calm, friendly way about him that I was honestly surprised. He explained things clearly and sounded very confident, which quickly put me at ease.
They checked the unit carefully and then inspected a leaking pipe in the garage. Within a short time, they had the drainage moving again and the plumbing issue was improving. They worked fast, stayed professional, and were very courteous the whole time.
It was a huge relief to have a plumbing team that knew exactly what to do. I would gladly recommend them for any apartment or building plumbing service, and I even suggested using them again for future plumbing needs.
Price assessment: Great price
Services: Water heater installation
L
Lindsey FlowersLocal Guide · 8 reviewsiTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about the plumbers. The first time I used them, they waited for me to get home so they could repair a leak, even though they clearly had a very busy schedule. More recently, Gary came out to fix a dripping shower faucet and found that the handle was broken inside. He carefully put it back in place, tightened everything so it would stop leaking, and even gave me the part number so I could order a new handle, all at no charge. That kind of honest, helpful plumbing service is rare. They were professional, patient, and clearly knew their stuff. It’s great to have a reliable plumber who takes the time to explain the issue and help prevent more water waste. I will definitely call again for any plumbing repairs and would gladly recommend them to anyone needing a plumber.
Price assessment: Great price
Services: Shower installation, Drain cleaning
B
bella wallsLocal Guide · 5 reviewsiTotal number of Google reviews bella has written across all businesses on Google Maps, not just this one.
I contacted Theodore & Sons Plumbing because my old water heater needed to be replaced, and I also wanted a water softener installed at the same time. Brad came out, listened carefully to what I wanted, explained the plumbing options in simple terms, and sent over a quote pretty quickly. Once I approved it, they got me on the schedule without any hassle.
As the appointment got closer, I received several reminders, which I really appreciated because it made the whole process easy and I never had to call to check in. On the service day, Nicholas arrived a little early and was ready to get started. Brad also stopped by to make sure everything was being done the way I requested and that the installation details were right.
Both were friendly, professional, and easy to talk to. They understood exactly what I wanted, completed the water heater replacement and water softener install efficiently, and kept the work area clean and neat. The whole plumbing service felt organized, straightforward, and well handled from start to finish. I would definitely use them again for future plumbing work.
Price assessment: Great price
Services: Water heater installation
M
Maurice Adkins5 reviewsiTotal number of Google reviews Maurice has written across all businesses on Google Maps, not just this one.
Theodore & Sons Plumbing had a genuine team that clearly explained my plumbing and sewer line options, stayed communicative, and never spoke badly about previous work. Gary and Liam took time to understand my situation and focused on practical next steps, which was exactly what I needed. I have a large hole in my front yard related to a sewer line problem, and I was trying to figure out the best way to move forward without rushing into a major repair. I had already spoken with two other plumbing companies about reconnecting the main sewer line, but I still felt like I needed a better inspection before making such a big decision. Damian and Gary asked smart questions about extracting and scoping the line since earlier attempts by others had not been successful. Because several nearby main lines in the area have already been replaced, and with multiple plumbers having looked at the issue, I wanted a thorough evaluation of what was really happening underground. I have also been pulling debris out that clearly does not belong there, so it made sense to do more examination before committing to costly sewer work. The team was very thorough, reasonable, resourceful, and truly helpful in finding realistic plumbing solutions to move things forward.
