Google reviewers praise Thomas Carpet & Oriental Rug Cleaners for professional technicians who arrive on time, communicate clearly, and effectively remove stains from carpets, rugs, and upholstery. Customers frequently highlight reasonable pricing and helpful office staff who accommodate scheduling requests. However, some low-star reviews describe significant issues, including carpets remaining wet for days after cleaning, damage to laminate flooring, and high costs for specific rug cleaning services.
Google rating: 5.0 out of 5 from 854 reviews (97% five-star).
Reviews on this page: 854 Google reviews (759 with written comments, 27 with photos).
Owner responses: the business replied to 98% of reviews.
Phrases our text analysis found in 759 written reviews
99%praise
Praise1,57199%
Complaints131%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results42227%
Staff & attitude38424%
Speed & response26417%
Would recommend25216%
Price & value1489%
Communication795%
Honesty & trust352%
What customers talk about
We read 759 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I just had my entire house carpets cleaned and Thomas Carpet did a fantastic job.”
“The carpeting is often times left in terrible condition when the students move out, and Thomas somehow manages to make these carpets look brand new every year.”
“Thomas was extremely helpful and went out of his way for us, even though it was a small job for him.”
“Technician was on time, professional, friendly and accommodating.”
“I would highly recommend them for all your rug cleaning needs.”
“Never AGAIN!”
“Our oriental carpet came out beautiful and I thought the price was very fair and reasonable.”
“He walked us through three options at different price points, and we started with the least expensive one.”
“I really appreciated how honest he was and how much time he took to help us.”
People customers mention
Robert33 reviews
Cleaning30 reviews
Carpets18 reviews
Frank8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Thomas was extremely helpful and went out of his way for us, even though it was a small job for him. He walked us through three options at different price points, and we started with the least expensive one. So far, it looks like it worked! I really appreciated how honest he was and how much time he took to help us. Highly recommend!
Price assessment: Reasonable price
Price: $1–50
Services: Pet stain & odor removal
Response from the owner · a day ago
Jessica, thanks for the kind words. We're glad Thomas walked you through options and that the affordable choice is working so far. We appreciate your recommendation and look forward to helping with any future needs.
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Philip Pierce6 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Technician was very professional. Rugs look outstanding. Also had the couch cleaned and it is looking outstanding. I would highly recommend them for all your rug cleaning needs.
Services: Carpet steam cleaning
Response from the owner · 2 days ago
Philip, thanks for recommending us. We're pleased the technician was professional and that your rugs and couch look outstanding. Your support means a lot and we look forward to helping with future cleanings.
J
Joshua Williams3 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
I just had my entire house carpets cleaned and Thomas Carpet did a fantastic job. The technician that came out explained in detail what he is about to do and stopped and ask me to check each room he has completed. The technician was professional, neat and very observant to some of the spots that I even missed. I have a Labrador and if anyone has one they know they shred a lot even with constant grooming. I had spots where my dog got sick and threw up in several areas in my home and Thomas Carpet cleaning service got them all up. I’ve tried other companies and they charge more for less rooms. We all want to save money especially in these times however sometimes you have to spend some money to get great service. Honestly the price wasn’t that bad. I will do all on them again. If you need your home carpets cleaned my advice is to use Thomas Carpet Cleaner they will not disappoint. Thank you very much Thomas Carpet cleaner.
Response from the owner · a year ago
Thank you for your wonderful review, Joshua! We're thrilled to hear that you were satisfied with the carpet cleaning service and that our technician addressed all your needs so thoroughly. It's great to know that we could help with those tough spots caused by your Labrador. We appreciate your feedback on our pricing and service, and we're grateful for your recommendation. We look forward to serving you again in the future!
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Martha Ford4 reviewsiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
We are happy with the cleaning of our 45 year old oriental rug. The process from pick up to delivery was smooth. There was good communication throughout. We will use Thomas again!
Price assessment: Reasonable price
Services: Area rug cleaning
Response from the owner · 4 days ago
Martha, thank you for your review. We’re so glad your 45-year-old oriental rug looks great and that pickup to delivery was smooth. We appreciate your trust in Thomas and look forward to helping again.
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Celeste Madden4 reviewsiTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
Celeste, we’re thrilled your sofas and area rug look like new again! Thank you for sharing your experience and for choosing us. We look forward to helping you with any future cleaning needs.
S
Sharon Dyckman3 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Thomas Carpet did an excellent job. They arrived promptly, and acted professionally. My carpets(which had not been cleaned for a a few years) came out nice and clean , with all spots removed. I would definitely use them again (and sooner than last time).
Price assessment: Reasonable price
Services: General carpet cleaning
Response from the owner · a year ago
Dear Sharon, thank you so much for taking the time to leave a review and for recommending our company. Your satisfaction is important to us. We look forward to serving you again in the future. Marie Thomas
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Judith Christie12 reviewsiTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
Thomas carpet cleaning did an amazing job on a very dirty carpet and managed to remove stains I thought would never come out. This company knows how to clean carpeting and I am very grateful!!!
Price assessment: Great price
Services: Carpet steam cleaning
Response from the owner · a year ago
Thank you so much Judith. We are so glad that we could help with those pesky stains! We look forward to working with you in the future! Have a great day!
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William Munich12 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Very reasonable price.
Technician did a thorough job and was attentive to our concerns.
Recommend THOMAS Carpet highly.
Response from the owner · 6 days ago
William, thanks for the five star review. We’re glad our pricing and the technician’s careful, attentive work met your needs. Your recommendation means a lot to our team and encourages us to keep delivering quality service.
D
Deanna FoleyLocal Guide · 17 reviewsiTotal number of Google reviews Deanna has written across all businesses on Google Maps, not just this one.
Extremely happy with the work our technician and with the customer service! Our rugs look like new and I could not be more thrilled!
Price assessment: Great price
Price: $350–400
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · 6 days ago
Deanna, thank you for the glowing review. We’re so happy our technician and customer service helped your rugs look like new. Your kind words mean a lot and we look forward to assisting you again.
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Mathew Jurgaitis5 reviewsiTotal number of Google reviews Mathew has written across all businesses on Google Maps, not just this one.
Technician was on time, professional, friendly and accommodating. I am very happy with the cleaning and I would highly recommend to others. Thank you much!
Response from the owner · 6 days ago
It’s great to hear the technician was punctual and courteous, and that you’re pleased with the cleaning results. We appreciate your recommendation and your kind words.
