Google reviewers rate Thomas Financial LLC five out of five stars based on thirty-six reviews, with the owner responding to only three percent of them. Customers frequently cite professional staff, timely service, and clear communication during tax preparation for personal and business needs. Many mention the firm's educational resources and financial planning tools. A recurring criticism involves unclear voicemail instructions for urgent matters, though the issue was resolved after direct contact.
Google rating: 5.0 out of 5 from 36 reviews (97% five-star).
Reviews on this page: 36 Google reviews (28 with written comments).
Owner responses: the business replied to 3% of reviews.
Most recent review: October 24, 2025.
Service: Tax Preparation Service serving Rowlett, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
36 reviews on Google
5★35
4★1
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
RG
RD Guidry2 reviews
★★★★★
Edit: My initial post described this business as a bit lackluster however, after a quick phone call and some clarification we were able to resolve the issues and have the amended tax return submitted. I’d like to highlight that I do still feel as if there could be clearer communication on their end as the phone number’s voicemail says to text that same number for urgent matters. That is why I did not do a full 5 stars here.
Still not able to get any additional information about my taxes due to the government shut down but I look forward to that changing when/if the government opens back up. Thanks for your help once again!
Response from the owner · a year ago
We’re sorry to hear about your experience and take your concerns very seriously. After reviewing our records, we were unable to locate any unresolved communication under your name. Please note that our office phone number is a landline and does not receive text messages, which may have caused a communication gap.
Our goal is to ensure every client is assisted promptly and fairly. We’d like to resolve this matter immediately—please contact us directly at [email protected]
or call our office so we can review your file and address any issues.
Thank you for bringing this to our attention.
— Thomas Financial LLC
I have found my forever tax firm in Thomas Financial! This is my third year filing with them and as always the ladies there are very professional and courteous! Never any issue & any questions you have they surely answer with ease! Thank you all for your great customer service & as always see you all next year ❤️🥰
Rosie is amazing very professional she works with you break everything down to your understanding if your needed your taxes done Thomas Financial is the place highly recommended
Rosie is amazing! She is about the business and leaves no stone unturned. I appreciate the collaboration and mentoring space provided in her academy. 2nd to none! A wealth of knowledge! So blessed to have found her!
Thomas financial is very professional! She goes over all your information step by step and makes sure you understand everything! If you are thinking about going to Thomas financial don’t hesitate go for it! You won’t be disappointed!
Thomas Financial by far has exceeded my expectations! Mrs.Thomas and her team provided professional, accurate, timely and efficient analysis of my tax needs. I am a serial entrepreneur with a somewhat complicated return and Thomas Financial made the entire process smooth and easy. I highly recommend this company, I will be retaining them permanently.
